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The Co-operative Bank: Current Account reviews

4.09
Based on 395 reviews, last reviewed 22nd Apr 2025
1300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
59%
See only 4 star reviews
19%
See only 3 star reviews
6%
See only 2 star reviews
5%
See only 1 star reviews
11%

Latest highest rating:

5

Something fishy going on, co-op will catch it! I am very careful with my bank details and keep my cards in special little folders so they cannot be scanned without my knowledge, yet despite this my... Read more Reviewed on: 22nd April 2025
Theresa M's avatar
Theresa M

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025
Ckdsc@ymail.com's avatar
Ckdsc@ymail.com

About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

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The Co-operative Bank Current Account reviews (395)

Customer service is a breath of fresh air

5
Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving account and a year later contacted me with a new higher rate saving account which she sorted over the phone. Really friendly. Completely different to my customer service experiences with other banks and businesses. Very happy to be banking with them, the only negative is the lack of physical branches (my nearest is quite far away). ... Reviewed on: 10th October 2024

I'm autistic and dyslexic

1
I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago and the council found me a flat to move into so I spent all my money moving and that includes all my overdraft so I have no money until I'm paid in a week .I called the coop bank to tell them I've 1 pound in electric left and no food in until I'm paid Friday can I have 50 pounds to get electric and abit of food until Friday! They sa... Reviewed on: 27th August 2024

I like their ethical policies and the customer servi...

5
I like their ethical policies and the customer service experience and online banking is good Reviewed on: 24th August 2024

Good value account with extras

5
My husband and I are very pleased with the Co-Operative Bank's Everyday Extra account. It does require a monthly deposit, but for £15 a month we get travel insurance, RAC roadside assistance and mobile phone insurance as well as small amounts of cashback. Very good value for money. Reviewed on: 23rd August 2024

It's a good bank account good bank very recommendabl...

4
It's a good bank account good bank very recommendable good Reviewed on: 1st August 2024

Easy to contact and respond promptly.

5
Easy to contact and respond promptly. Reviewed on: 16th June 2024

Excellent bank!

5
Excellent bank! Help people with poor credit records etc ! Ethicality too! Reviewed on: 30th May 2024

Great package of benefits

5
The current account offers a great package of benefits Reviewed on: 25th May 2024

Easy account and like their ethical banking.

4
Easy account and like their ethical banking. Helpful and polite customer service every time I have called. The only drawback I would say is the lack of high street branches but that seems like every bank at the moment. Reviewed on: 24th May 2024

Good to be alive

3
Not to bad difficult when a lot of customers are in Reviewed on: 24th May 2024

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