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Smjs

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Review of the The Co-operative Bank, Current account:

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My review very much reflects what this bank appear to be subjecting lots of other customers to, how utterly abhorrent. I've been with this bank for the best part of 2 decades. I chose them for their ethical stance & felt they were once a great bank, who at one point I had a good relationship with. I don't know what has gone so, so, so badly wrong but I am now utterly horrified at their utterly deplorable business practices, vomit inducing delusions of entitlement, despicable levels of abuse of customers accounts, & the unfathomably deranged way they behave. They are bullies, corrupt beyond words & have a hrd on for flagging genuine payments as fraud, causing indescribable levels of stress, problems (not only for me, but vulnerable family members relying on my help), & countless hours of time wasted which they either demand or leave you little choice in having to waste. Despite absolutely NOT being entitled to any information, I generously shared what a payment was for & how important it was, after they insanely flagged it as fraud. They then repeatedly flagged the same payment for fraud month after month each time I attempted it -whilst they fully well knew what it was for, then repulsively blocked not only my card, but my entire account! I couldn't make that payment from May to date & had to embarassingly ask others to help. They made sure my vulnerable young family member was without vital support, how utterly repulsive & parasitic. I was treated like a criminal & naughty child, who the hell do they think they are! I can't put into words how deeply upsetting, stressful & problematic this was. They didn't like the understandably increasingly angry response they got with each fraudulent fraud flag, so they poured petrol on a blazing inferno & wrote to me telling me they were closing my account! Yes you read that right! Insanity from the bank who claim to be ethical, I'd call that morally bankrupt personally. They wildly seem to think they are entitled to demand a reason for my very own personal phone number being private when I was forced to call them after YET another fraudulent fraud flag. They DESPERATELY need humbling. After repeatedly abusing their position & your ability to use your account, be prepared to loose the best part of an hour trying to get through to an actual human & the bottom of whatever timewasting nightmare it is this time. If you struggle with auditory processing dysfunction, don't be shocked to be called racist when you ask to speak to somebody who speaks clear English so you can actually understand them & attempt to rectify yet another problem they have caused! They'll make payment disputes impossibe. They'll regularly make buying online impossible. They'll abuse you private phone number & spam you, demanding responses to their deranged text messages. They'll grotesquely REFUSE to delete your private, phone number when you tell them to after you're sick of the spam, harassment & unsolicited contact! They'll point blank refuse to help you, demanding you waste hours on the phone to them, or come into branch which is impossible to get to 50+ miles away. My local branch was in walking distance when I opened my account. I think they think I posess a magic carpet & endless free time to jump through their deranged & insane, pathetic hoops. The app & website will cause you considerable levels of frustration & take up far more of your valuable time than necessary. Don't walk, RUN as far away from this bank as you can. There's absolutely NOTHING ethical about them at all, the complete opposite infact. Read the 1 star reviews, that IS the raw reality & what you WILL deal with if you make the extremely bad mistake of choosing to join or switch to this bank who are soon to be The Coventry Building society. Reviewed on: 29th September 2026

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