Our Smart Money People 360° Rating
Your Classic Account Reviews (35)
Fees are too much
I have a platinum account and the fees are too much. It started out at £12 per month and now it is £17 per month.
Great service
Having held a current account with the bank for many years I have always found the service I receive fantastic and the staff incredibly helpful at my local branch.
Force to automation
Sadly like other banks they do not like you interacting with a staff member any more and prefer you to use the dreadful automated machines that keep breaking down
No Issues Really
As the title says, pretty run of the mill, the queue times for call support can be a bit long but the issues do tend to be resolved if they crop up.
Positive review
I have found the service to be excellent the online services are easy to use and are navigated no problem
Supportive and capable
Bank of Scotland harkens back to the days of your bank trusting in you when you trust it.
No hassle
Changing to bankof scotland was quick and simple . They are also very helpful with day to day banking
1st Class
Staff are amazing at the branch, always helpful I also love the banking app!! 5*
Overdraft fee redtructure again
Once again Bank of Scotland have moved the goalposts and once again ended up costing me even more money than before. They have now put a rolling daily overdraft charge in place whoch comes off each and everyday.
Always helpful...
...and ready to quickly sort out any issue. Been with BoS since my supersaver account 25 years ago!
Good trust worthy bank
I feel happy with the Bank of Scotland,...
Read more I feel happy with the Bank of Scotland,
My money is secure the statements both online and on paper are well explained and up to date
The banking app is easy to use and the customer service is always happy to help online or by telephone however I do find my local branch staff to be a little unprofessional not at all friendly or helpful I always feel like they are in a rush to get rid of me which they probably are as there is always lots of ques.
Great offers are always available on my app which I take advantage of monthly
Great service!
Going down hill since taken over by LLoyds
I just think they are pretty avarage, and have been going down hill since taken over by LLoyds, My accounts have been rebranded as Halifax accounts although my cheque books are still...
Read more I just think they are pretty avarage, and have been going down hill since taken over by LLoyds, My accounts have been rebranded as Halifax accounts although my cheque books are still BoS.
I have about 8 accounts with Halifax/BoS but there is no overall total.
They will try to hit me with fees if I do not have money in the right pocket at the right time.
All in all I think it is a crap service, but I have yet to find better.
First Direct is alleged to be better, but not in my experience.
Brilliant.
I have banked with the bank of Scotland since I was 16 and I have never had a problem! I can not fault them in anyway, I find that using my online banking app makes things more easier and faster for me than having to visit my local branch. Definitely...
Read moreI have banked with the bank of Scotland since I was 16 and I have never had a problem! I can not fault them in anyway, I find that using my online banking app makes things more easier and faster for me than having to visit my local branch. Definitely a brilliant place to bank in my opinion.
Easy set up, great account, friendly staff
I recently opened a new "Classic Account with Vantage" at the Bank of Scotland. My partner has been with them for over 20 years and told me that they've been great. I did my research and their accounts have quite consistently been in best buy tables...
Read more I recently opened a new "Classic Account with Vantage" at the Bank of Scotland. My partner has been with them for over 20 years and told me that they've been great. I did my research and their accounts have quite consistently been in best buy tables I've seen, it also pays interest (unlike my old account at RBS) and they have more branches around - not that I really use them, but it's nice to know they are there. I also liked the everyday offers feature, which said it would give me cashback just shopping as normal if I pay with my Bank of Scotland debit card. You can have these offers "flagged" on your statement too, so that you spot where you could be earning cashback. I did pop in to the branch with a few questions before I opened the account, and the staff were very friendly and helpful. There was a queue at the time, and 2 staff members were helping people skip the queue by showing them how to deposit money in the deposit box/cash machines which I thought was helpful.
It meant I was seen much quicker than just joining the line! They also have a linked monthly saver account which looks good, I may open that too (you need a Bank of Scotland current account to have the Monthly Saver account).
I did the account opening online, which was very easy to do, and had the decision in minutes. I think the whole process took less than 10 minutes. The card and PIN arrived within 4 days (faster than they said it would). Their mobile banking app is VERY easy to use and looks like it lets you do everything you might need to do. I have just activated my first everyday offer - 5% cashback on shopping in Morrisons.
All in all, my experience so far has been very positive, no problems opening the account, and so far, lots of good things about the bank and the account.
Not really keeping up with the times
I've been with Bank of Scotland and then HBOS for more than 20 years now. In the time, they've been slow to respond to internet banking, their website is not very intuitive, and their bank and credit card statements are not easy to print out and...
Read moreI've been with Bank of Scotland and then HBOS for more than 20 years now. In the time, they've been slow to respond to internet banking, their website is not very intuitive, and their bank and credit card statements are not easy to print out and export. Plus they have refused to divest from certain ethically dubious businesses and individuals. They're not terrible, but I think they could be doing a lot better.
Great bank
I have been with this bank for 20 years and wouldn't go anywhere else. Staff on the phone and in branches are friendly, extremely helpful and an absolute pleasure to deal with. Nothing is ever too much trouble.
