Our Smart Money People 360° Rating
Your Classic Account Reviews (50)
An Honest Bank
Banks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get...
Read moreBanks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get away with murder. Support your local Bank whoever they are. I am with Bank of Scotland and trust them completely. Honest staff doing a great job. I have never received anything but good advise, friendly service and not been mis -sold anything.
Easy to set up and Fab Service
I set up a bank account with Bank of Scotland. It was so easy to do and very quick. The service inside the bank is also fantastic with friendly, knowledge able staff who look out for you and your money.
Excellent experience
Cannot fault this bank. They have been very supportive and helpful throughout my time with them, and their app is second to none.
Simple, Accurate, Secured
Bank of Scotland was my first bank to get a personal account with as a high school student and it was and still a great experience and one of my favourite banks
Classic Account
Staff are always so friendly and helpful, good benefits with account
Excellent product
Excellent product and service, can’t fault them at all. Always there to help if needed but never actually needed.
Not helpful
Having had an overdraft for 15 years, they removed facility without notice and it caused stress and hardship. Poor customer service
GREAT OVERALL PRODUCT
I love this account as it is easy to use and operate and the overdraft facility has been fine tuned now so it advises you how much you can borrow and you can do this easily and simply in just a few clicks. The down side, and the only reason I do not...
Read moreI love this account as it is easy to use and operate and the overdraft facility has been fine tuned now so it advises you how much you can borrow and you can do this easily and simply in just a few clicks. The down side, and the only reason I do not give it FULL MARKS is that it is easier to borrow than to pay back and if I choose to pay back some of my overdraft this is shown as me being inconsistent instead of diligently managing my money! Otherwise, love this account.
Needs Improvement
I once bought a product which was of no service or use to me and when i requested a refund it was refused. Not the kind of service i need.
Great friendly bank
This has been a great experience. I was really struggling financially and was able to get back on track with the help of Bank of Scotland, They initially provided me with a basic account when I had none, then after time allowing me to upgrade to a...
Read moreThis has been a great experience. I was really struggling financially and was able to get back on track with the help of Bank of Scotland, They initially provided me with a basic account when I had none, then after time allowing me to upgrade to a classic account. I would not hesitate to recommend them to others.
Fees are too much
I have a platinum account and the fees are too much. It started out at £12 per month and now it is £17 per month.
Great service
Having held a current account with the bank for many years I have always found the service I receive fantastic and the staff incredibly helpful at my local branch.
Force to automation
Sadly like other banks they do not like you interacting with a staff member any more and prefer you to use the dreadful automated machines that keep breaking down
No Issues Really
As the title says, pretty run of the mill, the queue times for call support can be a bit long but the issues do tend to be resolved if they crop up.
