11th July 2020
Poor customer service
Staff numbers continue to be cut with a focus to force customers online to less safer options and no back up support. Often the automated pay in machines fail to operate causing further stress.
Your Classic Account Reviews (67)
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25th March 2020
BANK OF SCOTLAND HAVE LEFT ME AND MY FAMILY WITH NO MONEY
So I've just came back from working abroad and had dollars paid to me st the end of my...
Read more So I've just came back from working abroad and had dollars paid to me st the end of my contract.
With all the virus stuff and now no work I called bank of scotland and explained my situation and they said yeh you can put them into your account and bring proof where u got them. No problem.
Next day I go to Bank Of Scotland Johnstone and wait in line 2meters apart as suggested by the middle aged blond woman. When it was my turn 15mins later she asked me how can we help you today. I explained I was here to put my dollars straight into my bank. She said I'm sorry we dont do that, I explained I had spoke to someone the day before and she said I'll have to speak to a manager please go back outside and I'll let you know. So I'm now at the front of a cue when she comes back and tells me I'm sorry we're not doing that today it's only essential transactions. I explained this is my money I need to put in the bank as I have a family of 4 she interrupts obrubtly and tells its not essential. The girl behind me says to her what's not essential about needing money in your bank at these trying times. She then yells people are dying because of this virus there's more important things....
Bank Of Scotland have yet again failed there customers HOW DARE THEY TDLL ME ITS NOT ESSENTIAL. THEY TAKE YOUR MONEY AND GIVE YOU IT OUT, WHAT EKSE IS THERE THATS NOT ESSENTIAL. I now have all my wages in dollars and cznt buy anything. Now I'm in a worse place BECAUSE OF BANK OF SCOTLAND. THIS IS JUST THE START OF THIS IM GOING ALL THE WAY. NEVER AGAIN WILL WE USE BANK OF SCOTLAND. I later got an email from them with thd header Bank Of Scotland Here To Help Our Customers Through This Tough Time HaHa Ha Ha
#terriblebank #worsebank
9th February 2020
Great Banking
Great Customer Advice service, phone banking, app banking and internet banking. Highly recommend!
7th February 2020
Excellent customer service
I often go into the bank once a week to withdraw or deposit money. It is very welcoming and there is always someone on hand to give you advice. The cashiers are great with a wile for every customer!
5th February 2020
Never had an issue
Great customer service and never had an issue with them. Great bank overall
19th January 2020
Easy to use bank account
Bank Staff are friendly, helpful and not pushy. Bank Account is straightforward, easy to use and trouble free. All payment methods available & also has easy to use safe Internet Banklng.
18th January 2020
No issues
I have been with the Bank of Scotland for many years. I have never had any problems and have always found their customer service to be excellent in branch and over the phone.
23rd December 2019
Best Bank
I have always thought my experience when in branch or calling has been very professional and efficient.
22nd November 2019
Reasonable app, customer service lacking
The app is easy to use though could do with some more functionality. Unfortunately it's very difficult to get through to customer service.
22nd November 2019
Rubbish interest and overdraft fees
Appalling rates of interest for classic accounts and daily overdraft fees are a total rip-off.
21st November 2019
Excellent Account
After losing my job and being treated appallingly by my previous bank BofS stepped in when i was at my lowest and helped me regain some dignity. The Classic account is excellent and offers everything you would expect and has no fee.
21st November 2019
OK, I suppose
They used to make a lot of mistakes when it was telephone banking and were never wrong. Since I moved to Internet Banking no mistakes but poor interest.
12th November 2019
Best bank I've been with
Absolutely love BOS there customer service in branch are amazing and there app is great
2nd August 2019
Interest on current account
And no monthly fee Friendly and helpful staff
16th April 2019
Excellent Account
Bank of Scotland came in and helped me when no one would. I was struggling t get a bank account that didn't charge a fee after losing my bank account with RBS. I had finally gotten a job, after a long period of unemployment, but it hinged on my...
Read moreBank of Scotland came in and helped me when no one would. I was struggling t get a bank account that didn't charge a fee after losing my bank account with RBS. I had finally gotten a job, after a long period of unemployment, but it hinged on my getting a bank account. They were helpful quick and above all so respectful and made sure I was treated with the respect all are due. I cant recommend them enough.
9th February 2019
Hampered by Halifax
Bank of Scotland has not been the same since it's disastrous tie up with the Halifax. Maybe one day it will again be a bank Scotland can be proud of.
4th February 2019
An Honest Bank
Banks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get...
Read moreBanks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get away with murder. Support your local Bank whoever they are. I am with Bank of Scotland and trust them completely. Honest staff doing a great job. I have never received anything but good advise, friendly service and not been mis -sold anything.
29th December 2018
Easy to set up and Fab Service
I set up a bank account with Bank of Scotland. It was so easy to do and very quick. The service inside the bank is also fantastic with friendly, knowledge able staff who look out for you and your money.
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