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Bank of Scotland: Classic Account reviews

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3.94
Based on 112 reviews, last reviewed 15th Apr 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
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5%
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9%

Latest highest rating:

5

Reliable, secure, excellent customer service, user-f... Reliable, secure, excellent customer service, user-friendly app, transparent fees—Bank of Scotland’s Classic Account makes everyday banking simple and... Read more Reviewed on: 15th April 2025
Samantha Buntain's avatar
Samantha Buntain

Latest lowest rating:

2

Not good rates but good customer service which is a... Not good rates but good customer service which is a plus Reviewed on: 13th March 2025
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Dan-
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About this product

The Bank of Scotland Classic account has no monthly fee when you stay in credit.

You can earn cashback with selected retailers, and Bank of Scotland will round what you spend to the nearest pound and transfer to a savings account automatically.

Bank of Scotland Classic current account reviews help you find out what it’s really like to be a customer. If you’ve used Bank of Scotland before, you can also leave a review and share your experience.

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Bank of Scotland Classic Account reviews (112)

Never had an issue

5
Great customer service and never had an issue with them. Great bank overall Reviewed on: 5th February 2020
Jay dixon 's avatar
Jay dixon

Easy to use bank account

5
Bank Staff are friendly, helpful and not pushy. Bank Account is straightforward, easy to use and trouble free. All payment methods available & also has easy to use safe Internet Banklng. Reviewed on: 19th January 2020
Peter Ogg's avatar
Peter Ogg

No issues

5
I have been with the Bank of Scotland for many years. I have never had any problems and have always found their customer service to be excellent in branch and over the phone. Reviewed on: 18th January 2020
Kirstenmf's avatar
Kirstenmf

Best Bank

5
I have always thought my experience when in branch or calling has been very professional and efficient. Reviewed on: 23rd December 2019
Alyshia MacDonald's avatar
Alyshia MacDonald

Reasonable app, customer service lacking

4
The app is easy to use though could do with some more functionality. Unfortunately it's very difficult to get through to customer service. Reviewed on: 22nd November 2019
Aidan Clark 's avatar
Aidan Clark

Rubbish interest and overdraft fees

2
Appalling rates of interest for classic accounts and daily overdraft fees are a total rip-off. Reviewed on: 22nd November 2019
David Paterson's avatar
David Paterson

Excellent Account

5
After losing my job and being treated appallingly by my previous bank BofS stepped in when i was at my lowest and helped me regain some dignity. The Classic account is excellent and offers everything you would expect and has no fee. Reviewed on: 21st November 2019
Susan Laing's avatar
Susan Laing

OK, I suppose

3
They used to make a lot of mistakes when it was telephone banking and were never wrong. Since I moved to Internet Banking no mistakes but poor interest. Reviewed on: 21st November 2019
Frank Davidson's avatar
Frank Davidson

Best bank I've been with

5
Absolutely love BOS there customer service in branch are amazing and there app is great Reviewed on: 12th November 2019
BJFinnie's avatar
BJFinnie

Interest on current account

5
And no monthly fee Friendly and helpful staff Reviewed on: 2nd August 2019
David McNally 's avatar
David McNally

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