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Bank of Scotland: Classic Account reviews

Name: Classic Account
Rating: 3.96 (102 reviews)

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4.00

Based on 102 reviews, last reviewed 29th May 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

24%

15%

10%

Latest highest rating:

5

Great bank, always helpful and can speak to human if... Great bank, always helpful and can speak to human if needed Reviewed on: 29th May 2024

Latest lowest rating:

1

The pervasive impact of white mediocrity The branch in Morningside Edinburgh is grossly inefficient and run by a manager who struts around with an iPad asking people inane things like, ‘how a... Read more Reviewed on: 24th May 2024

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About this product

Bank of Scotland is a commercial and clearing bank, part of Lloyds Banking Group. The Bank of Scotland Classic Account is one of the bank’s current accounts. It has opportunities to earn interest and cashback with selected retailers, as well as offering overdraft options. Account holders can also take advantage of a mobile banking app packed with features and benefits.

Finding the right bank account for your financial needs is important. We collect Bank of Scotland Classic Account reviews to give you valuable insight into the account and provider. Make an informed decision by reading the reviews on Smart Money People.

Find out how long account holders have had their Classic Account with Bank of Scotland. Read about the main pros and cons they’ve experienced so far. Learn more about the mobile banking app and the most beneficial features it has. Find out if existing account holders would recommend the account to their family and friends. Read about experiences with the customer service team. All of this and more can be found in our Bank of Scotland Current Account reviews.

If you have a Bank of Scotland Classic Account, write an honest review today. Tell us why you chose this account and whether it’s your main bank account. Have you been satisfied with the account so far? Do you use the cashback opportunities and would you say they’re worthwhile? What are your favourite features of the mobile banking app? Have you encountered any issues with the account, and if so, how well did the provider resolve them? Whether good or bad, write a Bank of Scotland Classic Account review. Together, we can help people like you make better financial decisions.

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Bank of Scotland Classic Account reviews (102)

Excellent product

Excellent product and service, can’t fault them at all. Always there to help if needed but never actually needed. Reviewed on: 14th November 2018

Poor customer service commonplace

Service is often poor to the extent that I avoid phoning the call centre if I can help it. Reviewed on: 11th November 2018

Not helpful

Having had an overdraft for 15 years, they removed facility without notice and it caused stress and hardship. Poor customer service Reviewed on: 9th November 2018

GREAT OVERALL PRODUCT

I love this account as it is easy to use and operate and the overdraft facility has been fine tuned now so it advises you how much you can borrow and you can do this easily and simply in just a few clicks. The down side, and the only reason I do not give it FULL MARKS is that it is easier to borrow than to pay back and if I choose to pay back some of my overdraft this is shown as me being inconsistent instead of diligently managing my money! Otherwise, love this account. Reviewed on: 7th November 2018

Happy customer

Happy experience throughout my time their x Reviewed on: 7th November 2018

Needs Improvement

I once bought a product which was of no service or use to me and when i requested a refund it was refused. Not the kind of service i need. Reviewed on: 6th November 2018

Great friendly bank

This has been a great experience. I was really struggling financially and was able to get back on track with the help of Bank of Scotland, They initially provided me with a basic account when I had none, then after time allowing me to upgrade to a classic account. I would not hesitate to recommend them to others. Reviewed on: 6th November 2018

good product

easy to use account perfect for first account Reviewed on: 17th July 2018

Fees are too much

I have a platinum account and the fees are too much. It started out at £12 per month and now it is £17 per month. Reviewed on: 13th June 2018

Great service

Having held a current account with the bank for many years I have always found the service I receive fantastic and the staff incredibly helpful at my local branch. Reviewed on: 11th February 2018

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