Frank Davidson's community profile page

Write a review

Viewing profile for,

Frank Davidson

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (3)

Review of the Bank of Scotland, Classic Account:

View on product page

OK, I suppose

They used to make a lot of mistakes when it was telephone banking and were never wrong. Since I moved to Internet Banking no mistakes but poor interest. Reviewed on: 21st November 2019

Review of the Bank of Scotland, Cash Account:

View on product page

Too many mistakes made in telephone banking

They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with disparate systems to get balances, then call them all again to make transfers. ?They cancelled my visa card when I wasrobbed "to be safe" when I knew it was locked in a safe and refused to put payments from my current account to my visa unless I gave them the 16 digit number. This led to accruing debts. They lost a payment to BT. BT weren't much use either an I was cut off. I took my statements into the branch to sort it out and they lost the statements. When I came to put in my year end accounts I was missing a month and received a heavy fine from Companies House and I had to close my business. A gobby teller laughed at my predicament and was supported by his manager. He's now an MP. One time when I telephoned they asked for my digits 2 and 5 or whatever from my security numbers. The woman had a thick scotch accent so I didn't hear I said which numbers did you want 2 and 5? She said that was wrong and I was blocked from my account. When my dad was in a hospice and my wallet was stolen they were extremely unhelpful and rude. This had serious repercussions in fulfilling my father's wishes as I couldn't even get the £10 for the death certificate. Many a night I had to spend outdoors because I was locked out of my accounts Reviewed on: 8th November 2018

Review of the Bank of Scotland, Cash Account:

View on product page

Too many costly mistakes.

Made way too many mistakes on telephone banking. Lost a payment to BT which made my accounts late causing a massive fine an closure of my company. Cancelled my credit card (which I still had) when I reported my bank card stolen.. Wouldn't pay funds from my bank account to my credit card by telephone banking without credit card number. Cheeky brat in a branch laughed at me when I made a comment about their poor performance . Reviewed on: 6th November 2017

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.