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Paul Maxwell

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All reviews (4)

Review of the Bank of Scotland, Classic Account:

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Poor customer service

Staff numbers continue to be cut with a focus to force customers online to less safer options and no back up support. Often the automated pay in machines fail to operate causing further stress. Reviewed on: 11th July 2020

Review of the Bank of Scotland, Classic Account:

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Force to automation

Sadly like other banks they do not like you interacting with a staff member any more and prefer you to use the dreadful automated machines that keep breaking down Reviewed on: 8th February 2018

Review of the Clydesdale Bank, Current Account:

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Poor customer service and lack of branches

Closing branches left right and centre leaving limited options for loyal customers. All in order to increase profits and cut staff Reviewed on: 7th February 2017

Review of the Bank of Scotland, Classic Account:

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Big push towards using machines

This bank has a big push towards the automated world with less face to face contact with humans. This may work some times and be useful for some but not all. It is all about cost not customer service. Customer service going downhill sadly. Better customer care elsewhere. Reviewed on: 16th February 2016

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