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Bank of Scotland: Classic Account reviews

Name: Classic Account
Rating: 3.96 (112 reviews)

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3.94

Based on 112 reviews, last reviewed 15th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

21%

15%

Latest highest rating:

5

Reliable, secure, excellent customer service, user-f... Reliable, secure, excellent customer service, user-friendly app, transparent fees—Bank of Scotland’s Classic Account makes everyday banking simple and... Read more Reviewed on: 15th April 2025

Latest lowest rating:

2

Not good rates but good customer service which is a... Not good rates but good customer service which is a plus Reviewed on: 13th March 2025

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About this product

The Bank of Scotland Classic account has no monthly fee when you stay in credit.

You can earn cashback with selected retailers, and Bank of Scotland will round what you spend to the nearest pound and transfer to a savings account automatically.

Bank of Scotland Classic current account reviews help you find out what it’s really like to be a customer. If you’ve used Bank of Scotland before, you can also leave a review and share your experience.

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Bank of Scotland Classic Account reviews (112)

Great

Great customer service and banking app Reviewed on: 5th April 2023

Brilliant!

It does everything i ask it to do and more! Reviewed on: 4th April 2023

Amazing and friendly

It’s nice to have a bank that understands your needs and have polite manners! I have never had an issue with them unlike many other banks! Every call I’ve been made to feel like a valued customer! 5***** from me well done bank of Scotland Reviewed on: 3rd April 2023

Not Innovative

Been with them for years but not a lot of new products Reviewed on: 16th March 2023

Long established business

Have banked with BoS for 30 years. Overall they have generally kept up with the times though more as a follower than a leader re internet and app. I live in London. My local Halifax supports my BoS account well. Phone Banking works well to though it may be because I am a Private Banking customer Reviewed on: 16th March 2023

Awesome

No issues at all no problem I will recommend Reviewed on: 10th March 2023

Very good bank with great customer service

I have been with Bank of Scotland for over 12 years and I always received an excellent customer service (phone/online/branch). Reviewed on: 9th March 2023

Friendly, helpful bank

Our local Bank of Scotland provides an excellent service. Staff are friendly and go out of their way to help. Getting good interest on a current account is an added bonus. They offer a great range of products and you are always able to get professional help. When trying to get assistance from another bank, everything had to be done online. Bank of Scotland has a good balance offering online services if preferred, but still provides excellent customer service for those of us who prefer human solutions! Reviewed on: 9th March 2023

Excellent Account

After being treated badly by another bank I am forever grateful that I managed to find this account it is excellent and has so many extras Reviewed on: 9th March 2023

My time at Bank of Scotland

I've been at this bank multiple times for small transactions, or just trying to sort my issue at the time. Sometimes they were helpful sometimes not really. They're not that busy and yet they decline service when they feel so. Reviewed on: 3rd March 2023

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