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The Co-operative Bank: Business bank account reviews

Name: Business bank account
Rating: 1.96 (89 reviews)

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1.96

Based on 89 reviews, last reviewed 23rd Sep 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

4

Easy to deal with as branch nearby Easy to deal with as branch nearby Reviewed on: 20th February 2026

Latest lowest rating:

1

The worst business decision you will make! Opening an account with The Co-Operative Bank will simply be the worst business decision you will make! Please if there was ever any random advice tha... Read more Reviewed on: 23rd September 2026

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About this product

The Co-operative Bank business bank account is suitable for startups and small business that bank online.

There’s no monthly fee but there are charges for certain transactions including cash deposits and cash withdrawals. When you open a Co-operative Bank business account, you get free access to a payment request tool.

Co-operative Bank business account reviews help you find out what it’s really like to be a customer. If you’ve used Co-operative Bank before, you can also leave a review and share your experience.

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The Co-operative Bank Business bank account reviews (89)

New banking interface failure

The new online interface whilst was marketed as a significant improvement, it fails to live up to the hype, it's awful to use, a complete timewasting exercise, logs you out upon simple requests, there is no option to print any transactions. Have messaged the COOP they suggest changing browser ect.ect. but this is not the problem , obviously designed by beaurocrats that nver have to bank online, shame was just starting to enjoy iusing the COOP Reviewed on: 24th August 2020

Online Business Banking

I am amazed given how good The Co-op bank has been in the past how bad the new 2020 online banking system is. They could never have sat down with a customer to see how difficult it is to use. Absolutely astonished as to how bad and regressive it is. The transaction search does not even have a balance column. Reviewed on: 13th August 2020

This is the worst online banking service in the sector

I've used business banking systems from HSBC, Lloyds, RBS and others. the new (2020) Co-operative business banking is the worst by far. There is not a single redeeming feature and, frankly, it is shocking that the bank and its CEO Andrew Bester does not realise how poor their offering is. Reviewed on: 4th August 2020

A Business Banking Website not fit for purpose

I would love to know which Co Op executive signed off on the new business website. This person is a lazy idiot who has never had this site tested by customers. At least the old site worked you have now created a Frankenstein site so far behind your competitors its untrue. We're leaving. Reviewed on: 21st July 2020

Dreadful!

Switched business account a few months ago. It took months to open the account as they lost the application once and the on the second attempt they took so long to process the information it timed out and I had to start from scratch. The business online banking is dreadful, slow, clunky and many of the reports cannot be trusted (they are aware of this, but do nothing). There is no mobile banking app. There are few branches and they generally take an hour to pick the phone up. Reviewed on: 25th June 2020

Transfer okay

It seemed to take a awhile to set up but I was surprised to see all the DD's etc had transferred without any issues. Reviewed on: 9th February 2020

No problems

Polite and helpful staff. No issues. Reviewed on: 16th March 2019

Professional and friendly

I have banked with the Co-op since 2001 and even though I am frequently offered cash incentives by other banks to transfer I would not do so. When I need to call them, the staff are always helpful and friendly with a great knowledge of their products. Reviewed on: 9th February 2019

Awful customer service and more expensive than other banks.

We have got another bank after some bad experiences - firstly we never had an introductory rate, we got charged for pretty much everything (more than other banks charge) and when I tried to get a new PIN number I had about 100 questions as I couldn't remember my log in and ended up in tears as the lady was so patronising to me. We also had a bad experience with coop insurance a few years ago. I like the shop but not any other of their products! Reviewed on: 6th May 2017

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