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The Co-operative Bank: Business Account reviews

Name: Business Account
Rating: 1.31 (83 reviews)

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1.28

Based on 83 reviews, last reviewed 24th Apr 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

club and charity account they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online ev... Read more Reviewed on: 31st January 2023

Latest lowest rating:

1

CoOperative Business Bank, simple dreadful CoOperative Business Bank, dire APP that has hardly any function and doesn't work most of the time, the online banking has a very very poor interface,... Read more Reviewed on: 24th April 2025

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The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increas...

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The Co-operative Bank Business Account reviews (83)

Two hours waiting for them to answer

Tried to make payments from my account but get to submit and I get internal server error. This goes on for two days. In the end I have to phone. Over two hours before I get through. Explain the problem only to be told yes we know about that. IT issue. Why not put that on the app etc. Reviewed on: 24th March 2022

destroyed a usable interface. Now not fit for purpose

waste of time after 10 years I really need to switch Reviewed on: 24th March 2022

Utterly usekess

DO NOT BANK WITH CO-OP. With them for over 10 years. During Covid, their customer service went awol. Gave up on them, switched personal account and 2 business accounts to new challenger banks. Filled in the forms to close the business accounts, weeks ago abs they still haven’t closed them and I’m receiving statements with service charges. Any contact them or resolve it as no one knows anything. Feels like a bank in terminal mode. Good riddance if so Reviewed on: 23rd March 2022

Don't do it! Do not open a business account with the Co Operative

It could not be any worse, I have NEVER known anything as bad as my recently opened Co Operative Business account. It's been weeks, and I cannot get registered for online banking, cannot get a token. I have filled in the form and sent it, also tried the App, and I've spent hours waiting on the phone, WITHOUT actually speaking to ANYONE. It constantly says that the wait on the phone is 30 minutes, but so far today, I've been waiting almost an hour (I'm writing this as I wait on t... Reviewed on: 10th March 2022

Customer service

I have called the customer care team yesterday and spoke to Kurtis after the brilliant and the extraordinary help she provided me I felt as a duty to leave this feedback to her dedicated work, professionalism and also to say a MASSIVE THANK YOU to help me sort out my issue. Ali Brahimi. Reviewed on: 10th March 2022

useless banking assistance and part two the clowns in mortgage section management.

My wife and I have been with the bank for many years and during that period felt it was a service no better than the other trolls in the banking system. The co-op has become a poor service provider in service and is clearly inept with issues for its customers. Having no debt we use the bank as a system to pay like many payments due and expect when trying to discuss an issue in the past 24 hours to be far better. I waited 55 min and no help was provided with their cut-down work ... Reviewed on: 7th March 2022

Impossible to register for on line banking

Co op bank requires their token to be registered by phone. Impossible to get through waited over an hour twice did not get through. Close your account this bank is truly dreadful. They awarded 10 million pounds in bonus to Staff. !!!!! Reviewed on: 7th March 2022

Ethical bank

Fair and ethical bank, based on co-operative values for 150 years. This is why I've banked with them. Their customer service hasn't always been great, which is why I didn't give top stars, but they do try to put things right . Reviewed on: 24th February 2022

Impossible to get any answers

Beware don't expect a new account to be quick if you have to contact customer services be prepared to wait in a phone que for 40-50 mins each time you phone them. Opened a Every day extra Joint account on the 20th January online , still cant use the account as of today 17th February as the switching service hasn't been instigated despite me applying online and also apply a second time by phone ,had to phone up to chase debit cards , pins numbers also phoned to reinstate the swit... Reviewed on: 18th February 2022

The worst app & customer service EVER

Utterly & totally useless, the wait time on the phone? At least 1 hour, four times this week alone AND STILL THE MATTER IS NOT SORTED. i would never use them again Reviewed on: 10th February 2022

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