Write a review

The Co-operative Bank: Business Account reviews

Name: Business Account
Rating: 1.32 (82 reviews)

View other The Co-operative Bank products

1.28

Based on 82 reviews, last reviewed 2nd Mar 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

club and charity account they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online ev... Read more Reviewed on: 31st January 2023

Latest lowest rating:

2

We set up a housing coop and we're lucky enough to r... We set up a housing coop and we're lucky enough to receive a large donation that was however time sensitive. We were members of COOPS UK who put us di... Read more Reviewed on: 2nd March 2025

Read all reviews Write a review

About this product

The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Review The Co-operative Bank: Business Account now

Help others make smarter decisions by sharing your own experience.

Write a review

The Co-operative Bank Business Account reviews (82)

Terrible online portal and delay in setting up beneficiaries

The website is pretty much un-usable. When setting up a new beneficiary it creates an automatic delay of 24 hours(?!) before you can make a payment to them. Absolute joke. Reviewed on: 25th August 2021

Terrible customer service

I have just opened an account with the Co-op but cannot use it because I cannot activate the security token to access internet banking. The token is activated by phoning the bank and going through security. Unfortunately it is almost impossible to get through. There is a wait of over an hour to speak to anyone and I have not yet to had enough time to wait that long. Some people have reported waiting over two hours before they have given up. In view of the difficulties getting through I will probably close the account and go elsewhere. Customers need to be able to speak to their bank. I cannot begin to imagine the stress if there is a problem with an account and not being able to speak to a member of staff.. Reviewed on: 5th August 2021

Worst bank ever

This bank has frozen my current account for almost 6 months now and have REFUSED to provide me with any legitimate reason or evidence as to why they did this! They also REFUSE to let me speak to a manager or any other department every single time I call to ask (with wait times of up to an hour). This bank is corrupt and operates fraudulently. They would sooner see you starve than admit to a mistake on their part. Reviewed on: 19th July 2021

The WORST Business Account!!

Not even an exaggeration, they've got it so wrong that it's not funny, just infuriating! I loved one of their customer service reps' response to why even wait times are ridiculous for business customers 'places like Barclays can afford more staff' well then, great sales pitch/excuse. Here's why I'm leaving. took 3 months for the account to open. Once opened, a stupid pinsentry was sent to me (I thought these went out of date in 2010? but clearly they just started stocking them. The Username and customer ID is ridiculous, esp the Customer ID, so I always need the paper to hand, its illogica & without the pinsentry of if the pin's battery goes - then so does your online access! But it's okay, you have their long waits, multiple time-wasting options lists of a call centre to get through to. But once you are logged into their website, its a diabolical mess. You need to know the exact date of the statement you want? What?? the date they sent it??? or is it just one day? Well, it's definitely not just one day, as this doesn't load. need to write stuff down by hand? then make sure you do it within 5 minutes or it'll log you out, and youll have to start all over again. Need to view transactions? they will make this far more difficult for you too, it's like a gameshow you can only lose at. I absolutely hate it. I hate their online crap, I hate their out dated system, and their long wait times. not to mention that my business partner hasn't managed to access the account once in the 5/6 months that it's been open. So we're leaving. Not just that, it's put me off so much - I'm leaving as a personal customer too. Pay a bigger bank to deal with your banking, look elsewhere.. if you value your time, are busy or have work to do.. then you don't need this hassle. Reviewed on: 26th May 2021

If you do a lot of online banking, DO NOT USE THIS BANK

Applied for a business account as a benefit of FSB membership. Began using online service this week. Possibly the least user-friendly banking experience I've had: menu is counter-intuitive, found the statement option by accident after many frustrating minutes, appear to have been charged £10 to receive a payment by CHAPS but can't find the details anywhere -- only know cuz the amount shown is £10 less than the amount verified by the client's bank -- and the fee does not equate to anything listed in the tariff booklet. After waiting an hour (not 30 min as promised) on the phone earlier in the week during normal working hours, I tried ringing after 5PM for an explanation and was told the wait time would be even longer. Will keep the account cuz it was an ordeal to set up but will continue to use my original bank. Reviewed on: 28th January 2021

Moved from the royal bank of Scotland on the business switch.

It is like going back in time.whilst I was aware there is a banking app on its way .when I don’t no and nobody else seems to no.it is all very frustrating with all the user name and token machine etc.and when u get on ur account it doesn’t seem to get any better.I don’t seem to be able to get on with the way it is set out and find it easy to make a mistake and it logs u out again.then u have to go through the whole procedure again to get back on .maybe moving from a good bank with a good app and ease of use was a mistake..I can only hope the app comes soon and it makes getting on ur account easier and easier to use once u are on it or I can see another bank switch happening . Reviewed on: 26th December 2020

This bank is a cruel joke !

I was forced to open a business account to access a bbl even though i already had a current account. After i had received the loan they issued me account details to another account to repay the loan to so i tried to close the business account which charges £10 a month service charge because i already have a business account with a modern bank. Now the co op say i cant close my account untill i have repaid the bbl back in full. To top it all I can not log in to the business account even though i use the correct login details and know how to use the antiquated token that they make you use. This is not a professional bank it is a cruel joke. Reviewed on: 19th December 2020

Absolutely WORST online Banking experience ever!

AVOID! RUBBISH RUBBISH RUBBISH!! Each and every time I try to use the monstrously BAD Co-op Business banking website I want to tear my hair out! AND this is the recently redesigned version - the old one was WAY better! Even the simplest task of getting transactions thru a specific date range is IMPOSSIBLE! It never works. The calendars say you cannot select a date BEFORE the date you've selected even tho it's actually after. Totally rubbish unintuitive interface. Stuff doesn't display properly either, boxes overlap or half hidden under others. Tried ALL browsers - still BAD! Times you out after 5 mins of no activity. Have made several complaints via Co-op feedback with no response at all. AVOID! RUBBISH RUBBISH RUBBISH!! Reviewed on: 4th December 2020

Rubbish online banking service.

Awful service, online service fails , lets you down , token locks, totally unable get through on phones, plse do not use as a bank , will change banks soon as possible. Reviewed on: 3rd December 2020

Terrible

Awful customer services and even worse online banking system Can’t run a business using this bank awful Reviewed on: 30th November 2020

Do you have a different The Co-operative Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Business Banking
from Tide 4.69 from 5688 reviews
Business Account
from Starling Bank 4.89 from 7590 reviews
Business Banking
from Handelsbanken 2.28 from 6 reviews

There's still more to see!

The Co-operative Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub