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James Jennett

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Review of the The Co-operative Bank, Business Account:

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Horrific online business banking

MINUS INFINITY STARS. The finacle site is by far the worst customer-facing application I've ever used. It is completely illogical in its flow. It is impossible for me to cancel a standing order as according to the site, I don't have any. Yet it's being paid every month, despite the recipient asking me to cancel it. It logs me out randomly, telling me I've used the back button or I've been inactive - I've done neither - I am looking to find what I want from this hellish maze of a site. CoOp should be *ashamed* to have their name associated with this dumpster fire. I would never recommend a CoOp online product as a result. Reviewed on: 8th September 2021

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