Lloyds Bank Business Banking Reviews

Ratings based on 95 reviews Last review 4 days ago

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so...

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Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Your Business Banking Reviews (95)

22nd November 2020

Stay Away From Lloyds Bank!

Sincerely recommend you DON'T USE LLOYDS BANK!! 1. Wait for a month after opened the account to get the card. The reason was the staffs forgot to order the card. 2.Really bad service. The supporters on the phone are really impatient, hang up the...

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Sincerely recommend you DON'T USE LLOYDS BANK!! 1. Wait for a month after opened the account to get the card. The reason was the staffs forgot to order the card. 2.Really bad service. The supporters on the phone are really impatient, hang up the phone when the signal is not good or when they don't hear you clearly. And the staffs in the brunch are really unhelpful, always ask customers to wait without giving help. 3. Locked my account without any reason after I transformed money from another bank. 4. Sent me the invalid activation code for twice. Overall, if you don't what any trouble, stay away from lloyds bank!

17th November 2020

Appalling service and lack of knowledge about anything

Kept on phone for 45 mins trying to sort out not being able to pay bills by bank transfer, spoke to 3 different people, had to go through security questions with each person and had to explain issue from scratch to each person I spoke to. Couldn’t h...

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Kept on phone for 45 mins trying to sort out not being able to pay bills by bank transfer, spoke to 3 different people, had to go through security questions with each person and had to explain issue from scratch to each person I spoke to. Couldn’t help me and told me to go to my local branch even though it’s lockdown and I am trying to avoid going out! ‘By your side’ advert couldn’t be more wrong!

17th August 2020

Fine unless you need advice!

Fine if you've got basic requirements, but no good for advice or specialist products. Haven't' been able to help with lending or insurance, when it was been relatively easy to go elsewhere.

2nd July 2020

Lloyds Commercial Banking

I remember when online banking started about twenty years ago. Lloyds Commercial banking website it like going back to that time. Incredibly cumbersome, appallingly designed, difficult to navigate,...

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I remember when online banking started about twenty years ago. Lloyds Commercial banking website it like going back to that time. Incredibly cumbersome, appallingly designed, difficult to navigate, etc.

The staff are incredibly unhelpful. Generally disinterested and will try and palm you off with another number as soon as they can, and the wait times will eat up your day.

All in all, a bad enough service to actually make me go and write a review so that others can avoid.

27th June 2020

Relationship mangers are inept and have zero business sense

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I've banked with Lloyds for business for a few years now, had terrible experiences of trying to get anything done. Their relationship manager and clients services team cannot complete the most simple of jobs. I do wonder if their Manchester office staff have some kind of drug addiction problem.


I've had enough, have quit and moved my account.

30th May 2020

Won't let me transfer money between both my accounts!

I have 2 accounts and Lloyds is the worst bank. It wont allow me to transfer my own savings to my own classic account! I've had to make 3 phone calls to 3 different departments and in the end they told me I have to go to the bank and sign for it so...

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I have 2 accounts and Lloyds is the worst bank. It wont allow me to transfer my own savings to my own classic account! I've had to make 3 phone calls to 3 different departments and in the end they told me I have to go to the bank and sign for it so they can transfer it. Awful service, it's my own money!

19th May 2020

Horrendous! Do not bank with them!

They really are the most horrendous bank! We have baked with them for two years. We were outsourcing our payroll and decided to bring it in house. We recruited a finance manager and completed and sent the forms for her to have full delegate access for...

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They really are the most horrendous bank! We have baked with them for two years. We were outsourcing our payroll and decided to bring it in house. We recruited a finance manager and completed and sent the forms for her to have full delegate access for two of our four accounts.

The forms were received by Lloyds 9 weeks ago. 4 weeks ago we tried to set up workers but it turned out both full delegate accounts were set up as view only. I called and they checked the forms and confirmed they had been completed correctly but not setup their end properly. They explained that this would be logged with the Internet banking department and they would resolve.

1 week later... still no news and I had to call.... they apologized and 2 days later 1 account was set up correctly but the other one still wrong. I called again, they said it would be resolved.... 2 days later no news. I called again and they told me they didn't receive the form.... interesting as they were in the same envelope and previously confirmed both forms were completed properly.

At this point I logged all the issues as an official complaint. 3 days later still no news so called again.... by this point we had to pay the outsauce company to run the payroll for another week costing us £150. I was told the form was filled in wrong for the remaining account despite been assured they were both correct 2 weeks before. They said they would need to email me another form. Next day still no form... another call and they finally emailed the form. This was a complete joke as due to lockdown we now had to complete and post to each director. The good news (or so we thought), was they called and said if we email the competed form over they would change the account. So we did this and emailed over n the Friday 15th that night they called and said the copy wasn't good enough (it was completely fine but we did another copy and i told photos and resent on Saturday. Monday..... still no news, emailed again, no response, emailed again today (Tuesday)..... still no news..... another payroll missed. Dont go with this bank!! They are the worst bank I have ever dealt with. We are in the process of moving.... this is how they treat business with £5million turnover!

6th May 2020

Worst bank in the UK possibly the world.

Tried so very hard to open a business account with Lloyds Bank. Spent almost six weeks and got absolutely nowhere with them. Tried calling branch. Hopeless. Mostly young inexperienced youngsters with no knowledge at all of banking or business in the...

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Tried so very hard to open a business account with Lloyds Bank. Spent almost six weeks and got absolutely nowhere with them. Tried calling branch. Hopeless. Mostly young inexperienced youngsters with no knowledge at all of banking or business in the real world. Had money and cheques waiting to pay in but could not get them moving. One excuse after another. No email service available. No direct lines available. No letters answered. Only call centres stuffed with equally useless people who want to get rid of you as fast as possible to hit their customer targets for the day. After forty five years experience in business banking I can honestly say this is the worst bank not only in the UK but the world. Do not touch these amateurs with a barge pole. I would not be surprised if they go bankrupt very soon as they are thoroughly useless and incompetent and would not know how to make a profit or a decent business decision if it was staring them in the face. After six weeks of trying I gave up and went to another bank who managed in four hours something Lloyds and 17 members of its staff could not manage in over a month and a half. Steer well clear of this bunch of jokers and do not trust them with anything or anything they tell you.

16th February 2020

Bereavement

What is the point of having a shiny website and service if you phone it following your mothers death and get a person who tell you constantly you are being rude and when I made a complaint he told me I had to wait lol do yourselves a favour and bank...

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What is the point of having a shiny website and service if you phone it following your mothers death and get a person who tell you constantly you are being rude and when I made a complaint he told me I had to wait lol do yourselves a favour and bank with another I will move my account

30th November 2019

Business support going downhill

I have had a personal account with Lloyds for over 30 years and our business has banked with them for over 20 years. My rating and experience relates to the business account. Once we had a personal relationship manager who visited us yearly to discuss...

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I have had a personal account with Lloyds for over 30 years and our business has banked with them for over 20 years. My rating and experience relates to the business account. Once we had a personal relationship manager who visited us yearly to discuss our account and support us. A few years ago the manager was moved to central London and couldn’t practically visit us but we could phone directly and email each other. Then a couple of years ago Lloyds reorganised its business support services I think twice. This did not matter until something out of the ordinary was required and then the weakness of the new system was exposed.
My issue related to the removal of a charge over our business premises (we are selling, it needs to be removed for the sale). The charge is related to our large overdraft facility. We wished to retain a smaller facility of an unsecured amount for cash flow purposes. Simple you would have thought but no.
The only means of communicating with our Business Management Team (who appear to be located in Edinburgh and Birmingham now) seems to be by phone and by that, I mean us phoning them and waiting up to 20 minutes to be answered.
I never seem to speak to the same person twice and have never managed to speak to the team leader. Different advisors give conflicting information which is confusing
Whatever you believe that you discussed and arranged during the lengthy and sometimes confusing phone calls, is never confirmed or backed up in writing. It is difficult to retain all information given and comments made during these lengthy (maybe 40-50 minute ) calls.
Upshot for us? The charge is being removed, slowly and our entire overdraft facility has been removed without prior warning. Apparently you can’t ask them to reduce the amount. Instead you have to cancel the one and apply for another, which involves supplying the accounts (which they already have) and detailed personal financial information (which they already have) for all partners in the business before you can be considered. To late for us as we’re on the point of selling and so will put in personal funds to cover any cash flow issues.
I have gone through their formal complaints procedure. It will be interesting to see if they get back to me in the five working days that they promise…

23rd November 2019

Great for freelancer

Great business banking from Lloyds. As a self employed freelancer, I wanted a simple set up where I could easily access my account and make payments without being restricted.

12th October 2019

Even for a bank in modern Britain

they take the biscuit. Appalling service, rude, obstructive, unhelpful. What a shame they were bailed out and didn't just go bust as they deserve to do. DO NOT EVER USE LLOYDS. Don't do it to yourself. They have NO minimum standards whatsoever,...

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they take the biscuit. Appalling service, rude, obstructive, unhelpful. What a shame they were bailed out and didn't just go bust as they deserve to do. DO NOT EVER USE LLOYDS. Don't do it to yourself. They have NO minimum standards whatsoever, and WILL make your life a misery.

25th July 2019

Minus 5 Stars incompetent and a wast of a month

1. Wednesday 26/6. Start application online, the business section of internet banking screen stated no connection. I started the application over the phone and it just too much information to digest in phone call. I did not understand the my wife's...

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1. Wednesday 26/6. Start application online, the business section of internet banking screen stated no connection. I started the application over the phone and it just too much information to digest in phone call. I did not understand the my wife's significance in starting the application , what I do recall is 2 forms of ID for her. I thought at that point the application had started

2. Friday 28/6 I got an email stating the application was delayed so I called Llyods and was in queue for over 20 minutes as the robot kept putting me club Llyods. When I got through about 4 50pm I got sent a pin via phone to open the account and the I saw the screen "Ooops a problem our side"

3. Saturday 29/6 I got to Llyods bank they cannot do anything for phone applications and it takes 2 weeks to cancel, you couldn't make this up if you tried but it get worse

4. Thursday 4/I called Llyods and then they asked for another ID for my wife and then told it takes longer for business account to open foreign share holder, which was not mentioned in the first phone call

5 .Monday 8/July, Called Llyods they asked for another ID for my wife , sheepishly for the by the advisory . 200 quid on notary's bearing in mind this has to come from Thailand I submitted the 4th ID 11/July

6 Monday 15/July asked for Lawyers website or screen shot of lawyer website

7 Thursday 18/ July asked for link to lawyers website which was on the screenshot I sent

8 . Monday 11/July told link would not work told them a screenshot 2 weeks ago cancelled application

15th July 2019

A example of one of its senior managers behaviour

Michael Huke a senior manager at Lloyds Bank HQ Bristol, a record of his nefarious activities, each reported to Lloyds Bank and Avon and Somerset police where applicable, NO action has been taken by either...

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Michael Huke a senior manager at Lloyds Bank HQ Bristol, a record of his nefarious activities, each reported to Lloyds Bank and Avon and Somerset police where applicable, NO action has been taken by either party.
Please view ‘Michael Huke’ on YouTube and witness his disgraceful conduct.
1. CCTV of Michael Huke shouting abuse and videoing his neighbours within their premises.
2. Assaulting neighbours physically and verbally, captured on CCTV and audio.
3. Offensive and unlawful TEXTs sent by Michael Huke……..
a) TEXT ‘My secretary gives me a blow job when I’m allocating bonuses
b) TEXT ‘Kompany and Fernandinho (Manchester City footballers) are Northern black c*nts’.
c) TEXT ‘Antonio Horta Osario (Lloyds Bank CEO) has no balls because he was off sick at the priory for 6 months’ suffering from a nervous breakdown.
d) TEXT claiming ‘He would wind up 2 neighbours (he was hostile towards) so much, he would let them Twat him and get them done’. Plus more TEXTs of a similar grossly offensive nature.
4. When asked by friends the wealth of a landlord neighbour (that he was in conflict with), he answered ‘neither the landlord or his wife bank with Lloyds Banking Group and never have had accounts with us’. Within his ‘position of trust’ how did he determine that information, had they banked with Lloyds he would surely have probed their accounts?
5. He was prosecuted, when caught on covert CCTV, watching his dog defecate outside a neighbour’s property and not clear it up.
6. He signed an ABC (Acceptable Behaviour Contract) issued to him by South Gloucestershire Council ASBO team.
7. Attacked a 71 year old man because he’d parked briefly on the road outside his house; captured on CCTV, video/audio recorded and independently witnessed (view on YouTube).
8. The 71 year old victim of the attack and one of the witness’s (who’d videoed the attack) were arrested and held in custody (several months after the video of the attack had been uploaded onto YouTube, (by persons unknown), charged with uploading the video, (which was factual and not menacing in character) as it discredited Michael Huke in front of his staff and jeopardised his job at Lloyds Bank HQ Bristol. No charge was pursued. This arrest was almost certainly influenced by Lloyds Banking Group, Freemasons, a police sergeant friend who lives nearby or corrupt members of Avon and Somerset Police, possibly a combination of them all.
Since the above he works from home one or two days each week spending time at the sports centre and maintaining his property and garden!
These incidents plus many more have taken place over a 3 year period; all reported to Lloyds Banking Group, yet Michael Huke is still an employee of Lloyds Bank?
You’re views, opinions, advice would be greatly appreciated.


6th July 2019

2 Business banking website failures in 3 days during application

Starting the application the business section had no connection. Too much to digest over the phone 2 days later a delay to the application flag came up . I said quite clearly to the robot on the other end of the phone "Business banking" and was put...

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Starting the application the business section had no connection. Too much to digest over the phone 2 days later a delay to the application flag came up . I said quite clearly to the robot on the other end of the phone "Business banking" and was put through to a club Llyods . Eventually I got to an advisory. I asked for and pin sent to my phone and when I put it typed into the the box and the site was down . A wasted 3 days of an application now I will miss the pay cycles and I wont get for another 4 weeks, Useless and unprofessional steer clear. I will be closing both Llyods accounts

20th June 2019

robotic brainwashed non entities

i would urge you as if your first borns life depended on this statement. please do not touch this bank communication appalling. relationship manager expert in my field . banks statement .not mine .his knowledge would fit onto a postage stamp with room...

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i would urge you as if your first borns life depended on this statement. please do not touch this bank communication appalling. relationship manager expert in my field . banks statement .not mine .his knowledge would fit onto a postage stamp with room for football pitch. then moved on terrible terrible terrible.

5th June 2019

Beyond Useless

Locked my business account ( Thousands in credit). Contacted them over half dozen times. Told would be unlocked . Told was unlocked and then told again still locked, over a period of three weeks . No explanation and still waiting - DO NOT USE THIS...

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Locked my business account ( Thousands in credit). Contacted them over half dozen times. Told would be unlocked . Told was unlocked and then told again still locked, over a period of three weeks . No explanation and still waiting - DO NOT USE THIS BANK for business. Would like to have given a minus rating. but not possible

23rd March 2019

Clueless & Useless...

Having requested tgey purchase some shares they mis-placed them. Only 3 yrs later did they find them where upon they became worthless. Never again. Like CON{(ned)drmned}ertvativesGormless OSBORNE , David caMORON & Treasonous MAYhem incompetant beyond...

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Having requested tgey purchase some shares they mis-placed them. Only 3 yrs later did they find them where upon they became worthless. Never again. Like CON{(ned)drmned}ertvativesGormless OSBORNE , David caMORON & Treasonous MAYhem incompetant beyond comprehension.

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