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Lloyds Bank Business Banking Reviews

Ratings based on 55 reviews Last review 1 month ago

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so...

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Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Our Smart Money People 360° Rating

Poor Business Banking Rating
Combines our customer review data set with wider market analysis. Find out more here.

Your Business Banking Reviews (55)

12th June 2018

Banking OK customer service terrible

Banking services reasonably decent, however their customer service is appalling, long waits for answers to incoming calls and never call back when they say they will, if they actually give you a time. Can't blame the staff, numbers at the bottom have...

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Banking services reasonably decent, however their customer service is appalling, long waits for answers to incoming calls and never call back when they say they will, if they actually give you a time. Can't blame the staff, numbers at the bottom have been slashed to pay the top end staff, absolutely ridiculous.

8th June 2018

Steer Clear

Absolutely terrible. They promise to have the account set up within two weeks. Six weeks later I have an account that I can't access and my card doesn't work. Two different pins have been sent and neither have been able to be unlocked from a Lloyds...

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Absolutely terrible. They promise to have the account set up within two weeks. Six weeks later I have an account that I can't access and my card doesn't work. Two different pins have been sent and neither have been able to be unlocked from a Lloyds ATM. My business is being propped up by my personal money and there is no help from LLoyds customer service. I have banked with Lloyds for twenty five years, mortgage, personal account, loans have all been closed or paid off and I'm moving elsewhere.

6th April 2018

Unable to help!

Phoned today for help with our business account. Sorry we can't help you for security reasons. You'll have to call in the branch was the reply! Yes I will be calling in to close the account.

9th February 2018

Middle of the road banking

I stick with Lloyds Business Banking because they have good online facilities (particularly as I have a Lloyds personal current account). However, they charge excessively for an overdraft - I cancelled mine - and their business savings rates are...

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I stick with Lloyds Business Banking because they have good online facilities (particularly as I have a Lloyds personal current account). However, they charge excessively for an overdraft - I cancelled mine - and their business savings rates are scrooge-like.

11th January 2018

Expensive for what you get

For a small business, this is an expensive option. I now wish I had continued using my current account, as, with my business account, I have to pay over £5 per month for a handful of transactions, the only benefit being the account having my business ...

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For a small business, this is an expensive option. I now wish I had continued using my current account, as, with my business account, I have to pay over £5 per month for a handful of transactions, the only benefit being the account having my business name. I have also struggled to find an option to go paperless, something which is clearly offered with current accounts.

13th November 2017

Good service but a bit behind with technology

I've held a business account with Lloyds bank since the business started in 2003. We've had a lot of account managers over the years - the good ones tend to get promoted but I guess that is part of business life. Generally customer service is pretty...

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I've held a business account with Lloyds bank since the business started in 2003. We've had a lot of account managers over the years - the good ones tend to get promoted but I guess that is part of business life. Generally customer service is pretty good - our account manager and support person are easy to deal with and helpful. The App is pretty good although it would be helpful to have a search facility. My main complaint is that they do not have a direct feed fro Xero accounting software. Xero have one of the market-leading apps and almost every other main UK bank has a feed. This creates more work (and expense) for me and my business.

23rd June 2017

Business Banking

I have been with Lloyds for over 30 yaers. I have found the business banking to be excellent , and have never had any issues. Only point is the new Lloyds Commercial Online platform, whihc is neither user-friendly, nor intuitive to use.

9th December 2016

Very hard to communicate with their call centre. Incompetence and excessive charges.

Had a business account with Lloyds to gain higher interest on a lump sum. There were monthly charges I was not expecting. It was very hard to communicate - call one number, wait 5 minutes, speak to an operator for a while, passed to another number,...

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Had a business account with Lloyds to gain higher interest on a lump sum. There were monthly charges I was not expecting. It was very hard to communicate - call one number, wait 5 minutes, speak to an operator for a while, passed to another number, wait another 5 minutes! Incompetence - the 'needed to fin out' if a particular account had been shut - why would they need to ask me - it's their account? Could it be a delaying tactic to stop me closing the account? Then they charge £30 to transfer the money from my account to a business account at another bank. Useless!

2nd December 2016

Go out of thier way not to help!

Took 40 minutes and 4 people to give me another contact number! Spoke last week re a complex issue that they couldn't answer, told me they would ring back in 10 mins, 3 days and still no...

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Took 40 minutes and 4 people to give me another contact number! Spoke last week re a complex issue that they couldn't answer, told me they would ring back in 10 mins, 3 days and still no contact...
No dedicated relationship managers any more, only call centres that take for ever to answer your call and then have no in depth knowledge of your business. Seems they dont like small businesses any-longer. 0345 # costs 55p from Vodafone, beware of calling them unless you have a bundle for 0345 numbers.. Think they drag out length of calls to take share of call cost. I'm off with my half a million to mMetro bank who are face to face and are open 8-8 every working day. Think Lloyds are heading for the scrapheap.

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