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Lloyds Bank Business Banking Reviews

Ratings based on 66 reviews Last review 9 hours ago

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so...

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Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Our Smart Money People 360° Rating

Poor Business Banking Rating
Combines our customer review data set with wider market analysis. Find out more here.

Your Business Banking Reviews (66)

8th November 2018

Absolute pants

Awful experience, inability to speak directly to "the decision maker" about a time critical deal and the lack of response for many weeks made wife poorly, properly poorly. The bastards ultimately acknowledged what a shit show they had been and...

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Awful experience, inability to speak directly to "the decision maker" about a time critical deal and the lack of response for many weeks made wife poorly, properly poorly. The bastards ultimately acknowledged what a shit show they had been and offered small gesture by was of apology.

30th October 2018

Nightmare - would give zero

Business been with Lloyds for years. Cannot get face to face meeting to discuss important issues and large sums of money. This is "Not an Option" any more as they have Relationship Teams that are telephone based. Most of local branches have closed...

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Business been with Lloyds for years. Cannot get face to face meeting to discuss important issues and large sums of money. This is "Not an Option" any more as they have Relationship Teams that are telephone based. Most of local branches have closed and no longer one Manager per branch they float around between branches and you cannot even speak to them direct over the phone. APPALLING SERVICE

6th September 2018

Poor customer service

Been with Lloyds for about 45 years as a personal account customer and have to say the customer service is getting worse. I went to set up a business bank account with the information they need tucked under my arm. Was told I had to make an...

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Been with Lloyds for about 45 years as a personal account customer and have to say the customer service is getting worse. I went to set up a business bank account with the information they need tucked under my arm. Was told I had to make an appointment to do this or make an application on line. I needed banking facilities( I was not looking to borrow any money) quickly as the supply of business equipment was in the pipeline and payments had to be made. I was informed by the staff in Bulwell Nottingham that they were all far to busy to help me today!! They didn't show an attitude that I though was conducive with helping me. I am now looking to obtain banking facilities from National Westminster Bank who really wanted to help me. I will move all my accounts to Nat West in the coming weeks. Perhaps the branch is understaffed ,having said that, there seemed to be enough people in the bank!

22nd August 2018

Dreadful to set up account

Multiple attempts to get the right documents to them. They seem to change to goalposts, telling you they have everything and them changing their mind. They don't tell you this by email, letter or phone and wait for you to call and chase them. ...

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Multiple attempts to get the right documents to them. They seem to change to goalposts, telling you they have everything and them changing their mind. They don't tell you this by email, letter or phone and wait for you to call and chase them. Different bank representatives give different information. Awful. Wasted a lot of time.
I'm sure everything will be fine once the account is set up, assuming that end point is reached ever.

23rd July 2018

Lloyds Business Banking

I have banked with Lloyds since I was a child - I am 52 now. 3 years ago I opened an account as I became a sole trader. All good. Last year I opened another account as a Ltd Company... It seems my many years of banking has no bearing on their...

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I have banked with Lloyds since I was a child - I am 52 now. 3 years ago I opened an account as I became a sole trader. All good. Last year I opened another account as a Ltd Company... It seems my many years of banking has no bearing on their decisions, not even the fact that on my sole trader account I grossed over £180 000 in one year, this all pails into insignificance when trying to get an overdraft to help with cash flow on my Ltd account. Lloyds 'help' is nothing short of terrible, after all these years of banking with them - I am moving on!!!

12th June 2018

Banking OK customer service terrible

Banking services reasonably decent, however their customer service is appalling, long waits for answers to incoming calls and never call back when they say they will, if they actually give you a time. Can't blame the staff, numbers at the bottom have...

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Banking services reasonably decent, however their customer service is appalling, long waits for answers to incoming calls and never call back when they say they will, if they actually give you a time. Can't blame the staff, numbers at the bottom have been slashed to pay the top end staff, absolutely ridiculous.

8th June 2018

Steer Clear

Absolutely terrible. They promise to have the account set up within two weeks. Six weeks later I have an account that I can't access and my card doesn't work. Two different pins have been sent and neither have been able to be unlocked from a Lloyds...

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Absolutely terrible. They promise to have the account set up within two weeks. Six weeks later I have an account that I can't access and my card doesn't work. Two different pins have been sent and neither have been able to be unlocked from a Lloyds ATM. My business is being propped up by my personal money and there is no help from LLoyds customer service. I have banked with Lloyds for twenty five years, mortgage, personal account, loans have all been closed or paid off and I'm moving elsewhere.

6th April 2018

Unable to help!

Phoned today for help with our business account. Sorry we can't help you for security reasons. You'll have to call in the branch was the reply! Yes I will be calling in to close the account.

9th February 2018

Middle of the road banking

I stick with Lloyds Business Banking because they have good online facilities (particularly as I have a Lloyds personal current account). However, they charge excessively for an overdraft - I cancelled mine - and their business savings rates are...

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I stick with Lloyds Business Banking because they have good online facilities (particularly as I have a Lloyds personal current account). However, they charge excessively for an overdraft - I cancelled mine - and their business savings rates are scrooge-like.

11th January 2018

Expensive for what you get

For a small business, this is an expensive option. I now wish I had continued using my current account, as, with my business account, I have to pay over £5 per month for a handful of transactions, the only benefit being the account having my business ...

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For a small business, this is an expensive option. I now wish I had continued using my current account, as, with my business account, I have to pay over £5 per month for a handful of transactions, the only benefit being the account having my business name. I have also struggled to find an option to go paperless, something which is clearly offered with current accounts.

13th November 2017

Good service but a bit behind with technology

I've held a business account with Lloyds bank since the business started in 2003. We've had a lot of account managers over the years - the good ones tend to get promoted but I guess that is part of business life. Generally customer service is pretty...

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I've held a business account with Lloyds bank since the business started in 2003. We've had a lot of account managers over the years - the good ones tend to get promoted but I guess that is part of business life. Generally customer service is pretty good - our account manager and support person are easy to deal with and helpful. The App is pretty good although it would be helpful to have a search facility. My main complaint is that they do not have a direct feed fro Xero accounting software. Xero have one of the market-leading apps and almost every other main UK bank has a feed. This creates more work (and expense) for me and my business.

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