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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.54 (145 reviews)

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2.52

Based on 145 reviews, last reviewed 8th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

23%

11%

12%

47%

Latest highest rating:

5

Great experience It’s been a very great experience since I started banking with Lloyds Bank, I get my credit score updated every week for no cost and it’s been really ... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Opened my business account took them 8 weeks to sort... Opened my business account took them 8 weeks to sort my account out and send my card . However card reader hasn’t been sent, since September have no a... Read more Reviewed on: 8th December 2025

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Lloyds Bank Business Banking reviews (145)

Dinosaurs in a modern age - extinct methods

Had a Lloyds business account for over 10 years and during this time the service has only got worse. sending new bank cards to old address even though we have updated the account with new address 3 times. cant do any changes on line, have to print a form send it off and never receive notification if any problems. Their communication is a joke, disjointed and incompetent. They haven't updated their system with our new address against each card holder - only some of them ?????. Reviewed on: 18th July 2022

STAY AWAY!

Useless customer service! Stay Away and use basically anything but them. Reviewed on: 15th July 2022

So poor customer service

The business manager told me to take my business account to Santander literally ? Said why don’t you go to them then if they provide a better service !!! Even though I’ve been banking with them over 10 years SHOCKING STAY AWAY AT ALL COSTS Reviewed on: 6th April 2022

It has a branch near me

Any problems are dealt with quickly and efficiently Reviewed on: 26th March 2022

Useless service

Trying to change signatories on a small business account - one of the current signatories has died but still had to submit a board of resolution form to remove as signatory! If forms required are not completed as required then no response from bank - either by text, email or mail. Ongoing frustration since Oct, still not resolved by Feb - most recent response by telephone is that customer service cannot advise what is happening - it's under review by another section (possibly) - it will take up to 10 working days to look at the forms then maybe a new signatory will be added as requested or maybe a letter will be sent out if there is a problem. Advice is to wait 10 working days after submission of last requested form then check by telephone and they might be able to advise if there is a problem. How do they manage to stay in business? Reviewed on: 4th February 2022

Extremely user friendly

I find Lloyds very efficient and staff very helpful if and when I am stuck. Personal and Business banking is superb. Branch staff are always ready and willing to assist. Reviewed on: 3rd February 2022

Helpful business bankng

Understanding business banking service from Lloyds Reviewed on: 23rd January 2022

Good business bank to use

It is fantastic. I would recommand it to every business Reviewed on: 17th January 2022

Banked with Lloyds for over 40 years. Satisfied customer

Quick to sort out any issues. Good to get hold of . Reviewed on: 11th January 2022

Always sorry for their mistakes!

I have had endless problems in setting up client accounts which I need to do on a fairly regular basis. There have been times, when trying to resolve this, that I have been put through to 5 different advisers which has meant nearly an hour on the phone repeating my question each time. To be fair, they have always been incredibly apologetic for their poor service and once they compensated my for the cost of my extensive phone calls (although not for my wasted time!). Reviewed on: 9th January 2022

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