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Lloyds Bank: Business Banking reviews

Name: Business Banking
Rating: 2.41 (149 reviews)

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2.41

Based on 149 reviews, last reviewed 28th Mar 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

23%

11%

48%

Latest highest rating:

5

The best bank and the closest one, when I go there i... The best bank and the closest one, when I go there is never a line inside Reviewed on: 25th March 2026

Latest lowest rating:

1

Closed my account with no reason given Lloyds Bank closed both my Current account and Business account. No reason given. Demanded that I repay my overdraft within 30 days. It's ridiculous t... Read more Reviewed on: 28th March 2026

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About this product

Lloyds Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Lloyds Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Lloyds Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Lloyds Bank Business Banking reviews (149)

Good

Very secure and serious! Easy to solve your problem Reviewed on: 9th February 2023

Set up is a nightmare

They give a timeframe of 6 weeks to set up your business account which is lengthy but I appreciate the volume they are dealing with. I have waited 6 weeks, submitting some additional info along the way when they've requested it. At this point it has been 6 weeks since submitting what I thought, and was told, was everything. They asked for a confirmation on an address on 25/01 and I got told to call back in 48hrs if I hadn't been told anything. 27/01 comes around and I call up for an update. I then get told it could take up to 6 weeks because I confirmed things they'd asked me to confirm. So technically, if they then ring me up and ask for anything else my processing time starts again for another 6 weeks - makes absolutely no logical sense. I could be writing another review in 12 months time still without an account... just insane. I've used them for personal banking for 15 years and they've been fine but wish I'd used someone else to set up my business bank account. Would not recommend to anyone if you want to get set up! Here's to sitting tight for another 6 weeks of processing. Reviewed on: 27th January 2023

Prehistoric

I have a business account with Lloyd's but will be moving it ASAP. It is so old fashioned. I recently got a new phone so couldn't log in to my banking app without going through the login process again. Its ridiculous how many hoops you have to jump through. Couldn't remember my password so them you have to mess about with a card reader machine. Its so cumbersome. I then wanted to change my address so I telephoned the bank, I can do this by writing a letter and going into a branch. I'm suprised they didn't request it be sent by carrier pigeon. I'll be closing my account when I go in to branch. I need a bank thats easy and doesn't require me to undergo 20,000 old fashioned security checks and really, writing a letter? Come on its laughable Reviewed on: 29th July 2022

bank mangers

To many bank manager changes . I have six business account with Lloyds, from property companies to Commerical trading business. Reviewed on: 18th July 2022

Dinosaurs in a modern age - extinct methods

Had a Lloyds business account for over 10 years and during this time the service has only got worse. sending new bank cards to old address even though we have updated the account with new address 3 times. cant do any changes on line, have to print a form send it off and never receive notification if any problems. Their communication is a joke, disjointed and incompetent. They haven't updated their system with our new address against each card holder - only some of them ?????. Reviewed on: 18th July 2022

STAY AWAY!

Useless customer service! Stay Away and use basically anything but them. Reviewed on: 15th July 2022

So poor customer service

The business manager told me to take my business account to Santander literally ? Said why don’t you go to them then if they provide a better service !!! Even though I’ve been banking with them over 10 years SHOCKING STAY AWAY AT ALL COSTS Reviewed on: 6th April 2022

It has a branch near me

Any problems are dealt with quickly and efficiently Reviewed on: 26th March 2022

Useless service

Trying to change signatories on a small business account - one of the current signatories has died but still had to submit a board of resolution form to remove as signatory! If forms required are not completed as required then no response from bank - either by text, email or mail. Ongoing frustration since Oct, still not resolved by Feb - most recent response by telephone is that customer service cannot advise what is happening - it's under review by another section (possibly) - it will take up to 10 working days to look at the forms then maybe a new signatory will be added as requested or maybe a letter will be sent out if there is a problem. Advice is to wait 10 working days after submission of last requested form then check by telephone and they might be able to advise if there is a problem. How do they manage to stay in business? Reviewed on: 4th February 2022

Extremely user friendly

I find Lloyds very efficient and staff very helpful if and when I am stuck. Personal and Business banking is superb. Branch staff are always ready and willing to assist. Reviewed on: 3rd February 2022

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