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IFX Payments: Foreign Exchange reviews

Name: Foreign Exchange
Rating: 4.92 (66 reviews)

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4.57

Based on 66 reviews, last reviewed 3rd Mar 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

3 star

2 star

Latest highest rating:

5

Efficient,reliable, rapid reaction. You get personal contact , friendly and trustworthy ! Reviewed on: 8th April 2021

Latest lowest rating:

1

Avoid at All Costs: Incompetent, Poor Communication.. Avoid at All Costs – Incompetent, Zero Communication (most is me chasing), and a Complete Waste of Time I started discussions with IFX Payments back ... Read more Reviewed on: 3rd March 2025

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IFX Payments Foreign Exchange reviews (66)

Avoid at All Costs: Incompetent, Poor Communication..

Avoid at All Costs – Incompetent, Zero Communication (most is me chasing), and a Complete Waste of Time I started discussions with IFX Payments back in July 2024, and as of writing this review, I still haven’t received a proposal. Despite multiple calls, over 140+ emails, and sharing an extensive amount of information, their team has been nothing short of useless. I’ve dealt with five different people, including senior management and directors, yet every single one has failed to deliver on their word or commitment. Communication is non-existent – I’ve had to chase and follow up constantly, only to be met with vague responses, empty promises, and zero progress. If you're considering IFX Payments, don’t bother. There are at least three to four competitors who provided me with the information I needed within 24 hours – something IFX failed to do in over six months. Shocking service, disorganised processes, and an absolute waste of time. Avoid. Reviewed on: 3rd March 2025

Efficient,reliable, rapid reaction.

You get personal contact , friendly and trustworthy ! Reviewed on: 8th April 2021

Always received up to date information and great advice on possible scenarios both political and financial. We have established a flourishing relationship with our advisor

It is reassuring to have a relevant view point from a friendly well informed advisor Reviewed on: 25th March 2021

Holiday homeowners

Always on the ball, quick and easy Reviewed on: 23rd March 2021

Always amazing personal service

IFX always gives great one on one service (it feels good to be dealing with a person) and not a contact centre. Also their exchange rates are normally best. I am always very satisfied as a customer. Reviewed on: 19th March 2021

Superb personalized exchange service

IFX provided me with entirely personalized and personal service for the movement of funds from a property transaction in Italy (paid in euros) to my United States bank (where the sum arrived in dollars). Their exchange rate was entirely fair and very advantageous and the team that oversaw the transfer (complex over time and space due in large part to the COVID-19 pandemic) kept a close eye on the movement of the funds. I cannot praise IFX Payments highly enough. Not only would I use them again for another transaction but I will highly recommend them to anyone who needs this service. Reviewed on: 18th March 2021

Excellent service

Very good bank! Provide excellent service, quick and informative responses follow up on queries immediately and look after the customer. Reviewed on: 18th March 2021

Foreign Currency Exchange, GBP /Euro.s

The financial services provided by James Walton and his colleagues at IFX were recommended to me by a mutual acquaintance more than ten years ago. I have made use of their good offices ever since, purchasing Euro.s on a monthly basis. The ‘on-line’ service provided has proved to be speedy and efficient, and good advice ever available at the end of the telephone line if necessary. Reviewed on: 18th March 2021

Polite, professional service

Always available to discuss options, very helpful.Prompt professional service always giving the client confidence in the decision he has made. They make it easy to deal with currency. Reviewed on: 17th March 2021

Great service

I am elderly and have no real knowledge of money markets. The staff at IFX have been very kind, helpful and patient. ecellant service Reviewed on: 17th March 2021

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