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RBS: Business Banking reviews

Name: Business Banking
Rating: 3.55 (35 reviews)

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3.55

Based on 35 reviews, last reviewed 19th Jun 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

37%

26%

11%

20%

Latest highest rating:

5

It’s amazing , it’s really helped me , I’m able to e... It’s amazing , it’s really helped me , I’m able to easily seperate my personal and business banking Reviewed on: 19th June 2026

Latest lowest rating:

1

RBS shut down my business account with no prior noti... RBS shut down my business account with no prior notice and for no reason I have ever been given. They failed to raise my mortgage and ruined my house ... Read more Reviewed on: 24th March 2026

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About this product

RBS business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at RBS is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of RBS business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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RBS Business Banking reviews (35)

Good service - very slow customer onboarding

After an extremely slow onboarding process (it took a number of weeks, I did not hear back within the timeframe communicated and I had to chase the call centre to ensure it was processed), the overall experience has been good. I like the online banking portal (apart from a number of months where it made you sign in twice??), and I have not come across any scenarios where I have had to ring the call centre. I would prefer it if the debit card was contactless though. Overall satisfactory experience. Reviewed on: 6th August 2015

Good overall but telephone lines can be very busy

We have used RBS as our business bank for a while now (over 6 years). Service is often as I expect it to be, but the call queue times can be too long. This morning I've been on hold for over 20 min which is 20 min I can't get back or get on with my day. Reviewed on: 11th June 2015

New to business banking...not always easy to understand

I've found getting my first business bank account a pretty confusing process! The application process takes much longer than I would expect and seems a lot more complex. Not sure if this is rbs specific, but definitely feels like the process could be better managed. Reviewed on: 13th March 2015

Some ups and some downs...but good overall!

I've had a few different business bank accounts. Rbs are actually quite good. The pros include easy to understand pricing structure. The cons include limited business manager relationship. Reviewed on: 19th December 2014

Ok once I got it opened...

...BUT opening an account is not that easy. I had to wait 3 weeks to see someone to open the account for me. When I desperately needed it opened this felt like AGESSSS Reviewed on: 5th November 2014

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