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Review of the Metro Bank, Business Banking:

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Could do better

Why spend two and a half hours in branch opening an account where someone fills in your information on screen? During COVID?! If they can fill it in, why can't they do it over the phone and get the ID in ten minutes in a branch? International's banking great, phone app failed and it has taken them three weeks of trying to understand that I do NOT have a problem with internet banking - I could net send them messages from internet banking if ii did!! But that the issue is with the app not recognising the very details that I use to log into internet banking. Hopeless support. Reviewed on: 17th March 2021

Review of the RBS, Business Banking:

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Abysmal customer service, hopeless systems, if there is a shit encrusted wellie award, they win hands down.

Probably not enough words. How about 6 episodes of screwing up a CHAPS transfer in 48 hours resulting in costs of £2500 on my part, plus ten hours on the telephone? And lying about the reasons, then just admitting they had a problem with their systems bit not letting customers talk to the team dealing with the problem? Perhaps not being able to understand the need for two payees (credit card accounts) with the same company (Amex), but with different numbers (as they are different cards and not allowing this to be set up on Digital Banking; advising me that whilst this cannot be done in the app, it can be done if talking directly to someone on the telephone banking; them saying yes, no problem, and finding that it cannot be done; being told but eh complaints team that the details just provided to them by the person trying to help me have not been entered in the complaint record and after explaining again, the complaints rep then saying "ok, let me read what they wrote down..." RBS are LIARS. Then there is the "linked hi interest account" fiasco, where you get an SMS every morning telling you that your current account is going to go overdrawn even when there are funds in the linked deposit account, because the system cannot deal with the linked accounts; or not being able to see loan details online? Or, just being constantly told you can only do things in branch, when there is no branch within 25 miles as they have set them all? They are too big to control their own people, no-one in their teams takes ownership of a customer's problem, they simply DO NOT CARE. Reviewed on: 17th March 2021

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