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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.07 (197 reviews)

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2.77

Based on 197 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Amazing customer service Been with them for a long time and have benefited so much. Great customer service too Reviewed on: 23rd January 2026

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (197)

Like waiting in a telephone queue and indigent service? NatWest is the bank for you

We are a small interior design business. We strate as a limited over 10 years ago and banked with NatWest from day one. We recently needed a second debit card for our business. We contacted NatWest 3 weeks ago and were expecting to see the new card turn up in the mail. When we contacted NatWest to ask where our new card was, we found out that: 1/ NatWest had us on their records as a sole trader account all this time, not a limited 2/ In the last 10 years, NW did not find it useful to call/mail us not even once to check on how we were doing or to update their records. When I questioned them about it, they seemed to think it was perfectly OK. 3/ You do the leg work for them: they mess up, but YOU have to reapply, call and run around for forms. It is not like they are going to say, "damn, we were really under the par on that occasion, let us allocate someone to help the client with the paperwork and make a smooth transition. NWest borderline accused us of not filling the forms in due time or hiding stuff. Never did they even think "may be we got it wrong on our end". The one word we never hard was "we are sorry". 4/ Their telephone prompt system must have been designed by a former special interrogation agent: it is designed to inflict maximum pain and have you cave in and abandon all hope. It is an exquisite form of mental torture. When you eventually manage to get to an operator, you have to retell the whole story as they cannot access you notes. They cannot call you back. You can't email them. It is an autistic relationship. No one ever took ownership of our problem: you ALWAYS end up being told to call number XYZ and to start the process again (name, security check, ...). You are NEVER transferred directly to someone who can help. In view of this, simply transferring our "sole trader" account to "limited" means starting from scratch, no help from NWest here. So I will call Santander, the bank our our business trades with. Might be quicker, can hardly be worse than this customer experience we had with NWest. Reviewed on: 9th November 2016

Worst bank ever

Horrible bank never open a bank account with them and trust them with your money all they can do is charge charge and charge ridiculously Reviewed on: 8th October 2016

NatWest are good overall

Good customer service on transactional items. More relationship management would be better. Reviewed on: 12th February 2016

Just ok

We manage to get what we need, but not up to much when it comes to trying to help us better manage our financials Reviewed on: 5th February 2016

Flexible

We use the online business banking facilities whenever needed as well as our local branch. Some processes could be improved though. We are currently in process of updating our authorised signatories list which is taking the bank an alwful long time. Delays which seem to be caused by lack of communication amongst staff at the bank. It feels like they could be more organised to make processes run more efficiently. Reviewed on: 25th January 2016

Just ok

No thrills, but its a bank, so unless you can change interest rates they're all the same Reviewed on: 21st January 2016

Unhelpful

I have been with NatWest for 6 years. They have been very unhelpful. They have never offered overdrafts or anything like that. I have only see the business bank manager once and that was just to offer me a pension or something similar. Reviewed on: 20th January 2016

Fab and Flexible

We have always used NatWest as they are based locally to the business - although we also uses their online facilities. We've been very impressed with their Business Banking offering and wouldn't change from using them. Reviewed on: 20th January 2016

Does the job but could be improved

The online banking experience does the job but appears to be dated and sometimes a little awkward to use. However the website does have some good functionality. One thing which is particularly annoying is that I am forced to use another application to transfer USD into my sterling account (almost an every day occurrence for my business). Reviewed on: 18th January 2016

Very good, quick and easy to deal with..

Very good, quick and easy to deal with. Would definitely recommenced. Reviewed on: 15th January 2016

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NatWest: Business Banking reviews

200% increase in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review NatWest: Business Banking now

NatWest Business Banking reviews (197)

Like waiting in a telephone queue and indigent service? NatWest is the bank for you

Worst bank ever

NatWest are good overall

Just ok

Flexible

Just ok

Unhelpful

Fab and Flexible

Does the job but could be improved

Very good, quick and easy to deal with..

Do you have a different NatWest product?

Want to see more from NatWest?

Life Insurance

Tracker Rate Mortgage

Rooster card

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