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NatWest: Business Banking reviews

View other NatWest products
2.80
Based on 200 reviews, last reviewed 8th May 2026
50% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
9%
See only 3 star reviews
6%
See only 2 star reviews
1%
See only 1 star reviews
42%

Latest highest rating:

5

Great service and company conduct ability to help cu... Great service and company conduct ability to help customers even in the face of adversity. Overall extremely pleased with this Reviewed on: 16th April 2026
Gabriel S's avatar
Gabriel S

Latest lowest rating:

1

Extremely disappointed with the treatment we have re... Extremely disappointed with the treatment we have received from NatWest and Tyl. Our business accounts and payment facilities were suddenly shut down... Read more Reviewed on: 8th May 2026
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Tyler Card
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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (200)

Great customer service

5
They are always helpful and always works hard to resolve any problems I may have. Reviewed on: 6th January 2017
Gemma Huelin's avatar
Gemma Huelin

Good no nonsense business banking

4
Probably the best bit of NatWest's business banking was that while other banks considered mine an established business because I'd been a sole trader for some time first, they didn't and I got the introductory free banking offer. Easy to set up, good internet access, and incredibly easy to set up a savings account too. Reviewed on: 29th November 2016
Adam Maltpress's avatar
Adam Maltpress

Brilliant Service

5
Absolutely would recommend Natwest to everyone excellent service we couldn't of asked for more and we are big dog lovers and are loving the friendly atmosphere towards my pets thank you a big shout out for North Wales Branch in Colwyn Bay Conway Road all beautiful stunning people and their commitment to service shows thanks to you all we can recommend as we have a lot of investments now thanks to Natwest for making it all possible bless you... Reviewed on: 10th November 2016
Karen Cronje's avatar
Karen Cronje

Like waiting in a telephone queue and indigent service? NatWest is the bank for you

1
We are a small interior design business. We strate as a limited over 10 years ago and banked with NatWest from day one. We recently needed a second debit card for our business. We contacted NatWest 3 weeks ago and were expecting to see the new card turn up in the mail. When we contacted NatWest to ask where our new card was, we found out that: 1/ NatWest had us on their records as a sole trader account all this time, not a limited 2/ In the last 10 years, NW did not find it useful to call/mail us not even once to check on how we were doing or to update their records. When I questioned them about it, they seemed to think it was perfectly OK. 3/ You do the leg work for them: they mess up, but YOU have to reapply, call and run around for forms. It is not like they are going to say, "damn, we were really under the par on that occasion, let us allocate someone to help the client with the paperwork and make a smooth transition. NWest borderline accused us of not filling the forms in due time or hiding stuff. Never did they even think "may be we got it wrong on our end". The one word we never hard was "we are sorry". 4/ Their telephone prompt system must have been designed by a former special interrogation agent: it is designed to inflict maximum pain and have you cave in and abandon all hope. It is an exquisite form of mental torture. When you eventually manage to get to an operator, you have to retell the whole story as they cannot access you notes. They cannot call you back. You can't email them. It is an autistic relationship. No one ever took ownership of our problem: you ALWAYS end up being told to call number XYZ and to start the process again (name, security check, ...). You are NEVER transferred directly to someone who can help. In view of this, simply transferring our "sole trader" account to "limited" means starting from scratch, no help from NWest here. So I will call Santander, the bank our our business trades with. Might be quicker, can hardly be worse than this customer experience we had with NWest. Reviewed on: 9th November 2016
Jean-Louis Eveque's avatar
Jean-Louis Eveque

Worst bank ever

1
Horrible bank never open a bank account with them and trust them with your money all they can do is charge charge and charge ridiculously Reviewed on: 8th October 2016
Kay's avatar
Kay

NatWest are good overall

3
Good customer service on transactional items. More relationship management would be better. Reviewed on: 12th February 2016
NECC Member 10's avatar
NECC Member 10

Just ok

3
We manage to get what we need, but not up to much when it comes to trying to help us better manage our financials Reviewed on: 5th February 2016
Jane's avatar
Jane

Flexible

4
We use the online business banking facilities whenever needed as well as our local branch. Some processes could be improved though. We are currently in process of updating our authorised signatories list which is taking the bank an alwful long time. Delays which seem to be caused by lack of communication amongst staff at the bank. It feels like they could be more organised to make processes run more efficiently. Reviewed on: 25th January 2016
Mark P's avatar
Mark P

Just ok

4
No thrills, but its a bank, so unless you can change interest rates they're all the same Reviewed on: 21st January 2016
Andy Davis's avatar
Andy Davis

Unhelpful

1
I have been with NatWest for 6 years. They have been very unhelpful. They have never offered overdrafts or anything like that. I have only see the business bank manager once and that was just to offer me a pension or something similar. Reviewed on: 20th January 2016
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Hartlepool Training

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