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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.09 (193 reviews)

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2.73

Based on 193 reviews, last reviewed 8th Apr 2025

500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

Unwanted account still open since 2023 Requested my application be cancelled due to ridiculous questions being asked during application process - not only did they proceed to open the accou... Read more Reviewed on: 8th April 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (193)

A long and drawn out death. Avoid Natwest & RBS

My "Relationship Manager" (that's a funny one) in the Media & Technology department has just effectively told me off for raising a grievance and has decided to patronise me and give me the script. Rather than picking up the phone to discuss the matter like a Relationship Manager might do, he seems to think he can throw me into a process. Well thats it. Natwest Business Banking....you are dead to me. You are fat, lazy, lethargic, complacent and short sighted. Your Relationship Managers are unfit in this faster, agile world that requires so much more than you are prepared to deliver. After ten years of business banking I am uprooting. If you are an SME know this....RBS AND ALL ASSOCIATED DO NO WANT YOU. You are a pain, nothing but a credit risk and they are not interested one bit in your feeble growth story or the problems your business addresses. Your best moving to a bank who will give you the decency of at least faking sincerity. Never was comfortable with the toxic "dash for cash", Forex and GRG scandals anyway. Reviewed on: 2nd December 2019

Simply the worst

The application process is a nightmare, they ask for 6 months of statements and poke holes in it claiming that it is not complete, several weeks later and I just give up. Not worth getting Freeagent for free. In fact I will be cancelling my subscription with free agent because of this. Bunch of morons working there, all deserve a slap! Reviewed on: 18th November 2019

Bank with another Bank (never NATWEST)

such a horrible bank and customer service. by the way, I have a black account, I thought I will be well looked after. I had an issue in the past but I thought it was a one-off mistake from the bank, but I never learn the first time. My advise do not bank with NatWest. Reviewed on: 17th November 2019

Do not use!!!

Had my business account with natwest over a year now, never any problems. But they have completely hidden/shutdown my bussiness account. I've contacted the support line, they have said *someone* will be in touch... no time scale or anything. I have staff to pay.. I will be switching my account as soon as this matter is delt with Reviewed on: 25th October 2019

Huge hidden charges on international transactions

I work in the UK as a contractor for companies in both the UK and the EU. Natwest clearly state that for international payments, they charge a £7 fee. However, they also give an exchange rate several percent lower than the inter-banking exchange rate. In my case that meant a payment of approx £11,800 was reduced to £11400! The real charges are completely ridiculous. Avoid at all costs if you do any international business! I am now moving my business banking to Tide or Starling who provide the correct exchange rate and don’t charge any fees. Reviewed on: 18th July 2019

Catch 22

Just a massive pain, have systems that even their staff point out are frustrating at their end. Waste so much of our time, just plain unhelpful poorly trained staff who are 'dead men walking' (using the term in an un-sexist way) because they know the amount of branches being closed and staff being laid off across the organisation means their days are numbered. Reviewed on: 30th May 2019

5

my account hgvhjghjygfhygfyhjtfg Reviewed on: 25th May 2019

Destroyed my Business and Family, Ethical Banking????????

After having a flawless account with Natwest since the Early 1970's, our small family run Business was having difficult times. Nattiest did not want to know, transferred debt owed on a Natwest Business Card over to the business account without warning putting the account into several thousands of pounds of unaranged borrowing as that was the only account with a guarantor , effectively putting my business into Limbo. Majority of creditors then withdrew credit facilities from the business. To cut a long story short, stress from collapse of Business has put both my parents into 24hr care, Business is now finished. So far Natwest still refusing to admit anything was done wrong, and offered a bottle of champagne and a £50 voucher. Its clear Natwest have learned nothing from the last 10 years. 'Natwest, they are what they do!' - they certainly are!! Reviewed on: 14th May 2019

Fantastic

Provides everything that a small business needs to grow. Great integration with FreeAgent and RBS for personal banking ! Reviewed on: 10th February 2019

Great service

ALL THE SUPPORT YOU NEED FOR YOUR BUSINESS Reviewed on: 4th February 2019

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