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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.06 (186 reviews)

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2.89

Based on 186 reviews, last reviewed 12th Sep 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

41%

43%

Latest highest rating:

5

We had a few issues switching bank details in our ch... We had a few issues switching bank details in our charity account when we changed treasurer. Once we got in contact with the right number we managed t... Read more Reviewed on: 6th April 2024

Latest lowest rating:

1

Natwest Bankline - what a mess We have been using Natwest Business Banking for over 30 years and recently needed a USD account. It was set up but I was told that I had to use Bankli... Read more Reviewed on: 12th September 2024

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (186)

Horrified.

Having worked in the sector as both an employee and a consultant I am quite sure Natwest is the worst performing bank in the UK. Reviewed on: 19th December 2023

They charge you for literally everything!

It's ridiculous the fees they charge you, for literally using the account on a day to day basis, baring in mind you already pay a fee for having the account in the 1st place. You get charged for every payment made into your account, moving money from 1 account to another, every payment out of thee account. I had a planned overdraft (which I paid a yearly fee to have) to the get charged £50 for going into it by a few pence and clearing it the same day! I've just moved to starling business account and it's free! Yes completely free! No hiden or extra charges. They offer a 'switch' so you don't have to faff around having to change direct debits ect. Although natwest charged me jyst over £25 to close the account. I wish I left them years ago! Reviewed on: 31st October 2023

Dont open a business account with NatWest.

I run a small family business hotel. We receive non refundable booking deposits of 50% from customers who want to book a stay or event at our property. One of our customers decided to cancel his booking three days before the date of the event. He understood that it is a nonrefundable deposit. Not to mention I had turned away another booking and therefore lost revenue there. And the lost revenue from him not going ahead with his event was difficult on cash flow. As a way to claim back the 50% deposit, he has gone directly to his bank and said it is a fraudulent charge. Natwest, without doing any fact-finding from us, have restricted my account and blocked me out of the online app! How am I supposed to function a business and pay wages with no access to my account? I have all the evidence to show that this person knew the terms of the booking. How they can restrict my account on the basis of someone else fraudulently claiming that they don’t owe us the money, is absolutely crazy to me. If my business wasn’t so entangled with NatWest with all standing orders going through them, I would’ve shut it down in a heartbeat, horrible experience . I will be shutting down this account eventually, but they’ve tied my hands behind my back for the next 10 days … I am furious. As a sidenote, their online banking stopped working on my computer inexplicably a month ago. And yet it works on my iPad. When I went to the branch to ask, they have no clue why. Their support team is awful. Reviewed on: 6th October 2023

Closed my account with no explanation

Not worth the risk, it can happen to you woul stay far away Reviewed on: 30th August 2023

A pathetic business banking relationship

The business profile team are hopeless. I’m surprised they have a review rating of over 3. If I could I would mark them 0. We have had our internet banking suspended since 28/7, it’s now 24/8. All of the documentation required was uploaded in stages to fully comply since 11/8. On 11/8 I was told that the lifting of restrictions could take up to 48 hours. I called back on 14/8, 16/8, 18/8, 21/8 and 23/8 to be palmed off with the same 48 hours nonsense. Clearly the business profile team either do not have a clue, or just treat you like an idiot. We have been without banking now for nearly one month. A great way to try to run a business. Reviewed on: 24th August 2023

Super helpful in branch

I went into branch with lots of different things to sort and was quite stressed. The lady went methodically through them and made it so much easier.. Reviewed on: 13th August 2023

Closed our business bank account

Closed our business bank account and we were unaware. Claim they sent a letter giving notice which was sent to our old company address. Now we can’t access our company money. You can’t escalate this within NatWest and you can’t speak to anyone senior. They only send out the one letter and no further letters or notifications are issued. We may gain access to our accounts apparently, failing that they will send us a cheque once they ‘formally’ close our account. We have suppliers to pay and wages and can not access anything. Do not use this bank for business banking Reviewed on: 4th July 2023

Horrible anti-fraud processes

No way to get information verified on the owner of an IBAN for international transfers. Worst experience with a bank in years Reviewed on: 26th June 2023

Admin Gone mad

I do the accounts of several companies. The business profile experience of Nat West and RBS is simply shocking. They sent mail to the wrong address (both Nat West and RBS), the RBS closed the account without notice (without intervention nat West would have done the same). These people have 100% power and absolutely no responsibility. Try filling out the shareholding profile when you have dozens of shareholders - it only says that they want the big shareholders only after the page when you have to fill that detail out. Talk about stupid.. . Reviewed on: 5th June 2023

Surprisingly good

I began my new business just over a year ago and so far it has been very easy to deal with Natwest. My account was set up very fast and all the information I received was straight forward and easy to understand. The online banking is pretty good and the in branch staff have always been very helpful. Reviewed on: 11th April 2023

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