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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.07 (193 reviews)

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2.75

Based on 193 reviews, last reviewed 17th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

Very poor customer service. Very poor customer service. Setting up a business bank account is virtually impossible with inconsistent information, poor case management and a gener... Read more Reviewed on: 17th October 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (193)

Disinformation

Numerous phone calls to resolve an issue, given different information each time. Promised callbacks that never happened. Demand letters received from different departments, resulting in more calls and more disinformation. Made a complaint and they couldn’t trace recordings of my calls. Useless. Reviewed on: 1st August 2024

Worst experience opening a business account.

Worst experience opening a business account. Terrible communication waited 5 months and called them up numerous times. They had the wrong email which I gave them asked for my information which I gave them no reply had to call up again saying the wrong email. Handler doesn't respond to questions eventually I told them to leave it ill try another bank Avoid Reviewed on: 21st June 2024

Business Profile service have frozen my account, are...

Business Profile service have frozen my account, are mostly incredibly unhelpful on the phone, pot luck if you get someone slightly more helpful. Effectively de-banked by freezing my account, then struggling to close it as it is frozen. Reviewed on: 23rd April 2024

We had a few issues switching bank details in our ch...

We had a few issues switching bank details in our charity account when we changed treasurer. Once we got in contact with the right number we managed to sort it all a d we now have the banking app too. Reviewed on: 6th April 2024

Nowhere near as good as Revolut, sometimes hard to c...

Nowhere near as good as Revolut, sometimes hard to communicate and can't understand what is being said, I think the is down to Language barriers Reviewed on: 12th March 2024

Nat West provides a good straightforward service

My business bank account is easy to use, the layout is approachable, the service is well supported. The international business I do is always completed without complication and the follow up service is reliable. The costs are low for a really good service Reviewed on: 25th February 2024

4 weeks and account not opened

Was trying to open a businesses account. It took ages for a reply. Then been asked several times for same thing. At very time was waiting several days for reply that usually leads to another question. After 4 weeks an account wasn't opened so I went to another bank and opened it in one day. Reviewed on: 22nd February 2024

Chaotic, unsupported, disinterested, unhelpful

Chaotic, unsupported, disinterested, unhelpful, and a significant negative impact on the business. Never will I bank with NatWest again Reviewed on: 16th February 2024

Horrified.

Having worked in the sector as both an employee and a consultant I am quite sure Natwest is the worst performing bank in the UK. Reviewed on: 19th December 2023

They charge you for literally everything!

It's ridiculous the fees they charge you, for literally using the account on a day to day basis, baring in mind you already pay a fee for having the account in the 1st place. You get charged for every payment made into your account, moving money from 1 account to another, every payment out of thee account. I had a planned overdraft (which I paid a yearly fee to have) to the get charged £50 for going into it by a few pence and clearing it the same day! I've just moved to starling business account and it's free! Yes completely free! No hiden or extra charges. They offer a 'switch' so you don't have to faff around having to change direct debits ect. Although natwest charged me jyst over £25 to close the account. I wish I left them years ago! Reviewed on: 31st October 2023

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