Write a review

Go to business site

NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.06 (194 reviews)

View other NatWest products

2.71

Based on 194 reviews, last reviewed 21st Oct 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

This is a terrible bank. This is a terrible bank. I had business banking with them and in covid took a bounce back loan as I had to close my business. having really struggled ... Read more Reviewed on: 21st October 2025

Read all reviews Write a review

About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Review NatWest: Business Banking now

Help others make smarter decisions by sharing your own experience.

Write a review

NatWest Business Banking reviews (194)

This is a terrible bank.

This is a terrible bank. I had business banking with them and in covid took a bounce back loan as I had to close my business. having really struggled with repayments I asked them to lower the amount as I had used the pay as you grow. They said no. They are appalling, unhelpful and arrogant. To make matters worse they email saying let us know if you are struggling and we can help. Only to say no we can't help, sort it out. Horrific. Reviewed on: 21st October 2025

Very poor customer service.

Very poor customer service. Setting up a business bank account is virtually impossible with inconsistent information, poor case management and a general lack of communication and progress Reviewed on: 17th October 2025

Unwanted account still open since 2023

Requested my application be cancelled due to ridiculous questions being asked during application process - not only did they proceed to open the account anyway, I've now been trying since 2023 to get the account closed down to no avail. Customer services are rude and unhelpful, there are so many better business banking options to choose from, use literally anyone else, there's no value to be had here. Reviewed on: 8th April 2025

I am a new business customer with NatWest and so far...

I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

I love the app, it is constantly being updated and n...

I love the app, it is constantly being updated and new features being added! for this reason I love it so much.. It allows you to add other bank accounts aswell, I wish it added credit cards aswell but it is still very useful.. I find business banking in the app so easy to use, it is just a very easy app to use, I have been with natwest for ages and really like them. Reviewed on: 7th March 2025

Natwest bankline should be avoided by all businesses.

Natwest bankline should be avoided by all businesses. Any issue outside of its day to day working have no quick and easy way to resolve. I have been locked out for 5 days (for no reason), passed security over the phone to discuss the issue however the only resolution was waiting for the post to send me a new smart card and reader. This is very outdated way of operating and my business has been effectively closed for 5 days because of this terribly poor process. Reviewed on: 5th March 2025

Best bank manager ever looks after all our needs and...

Best bank manager ever looks after all our needs and the team behind also excellent service Reviewed on: 26th February 2025

Great self employed account - free accounting software

I started with NW as they were on my high street 5 years ago - they are not now (no one is) but the support for a simple self employed person has been excellent - free online accounts system is great and the simple format suits my business exactly. Yes I pay a small fee each month for activity but having simple access makes that worth the trouble, Unlike most they also do not bombard with e mails or selling stuff. Reviewed on: 26th February 2025

Great business banking

Easy to use app with regular updates to transactions. Easy to set up payments. Great customer service and no ridiculous fees. Have used business banking before with NatWest and chose to deal with them again in my current business account Reviewed on: 12th February 2025

Natwest Bankline - what a mess

We have been using Natwest Business Banking for over 30 years and recently needed a USD account. It was set up but I was told that I had to use Bankline to see it or use it. And that has a monthly fee! Eventually got it set up - what a performance. There are more PINs and passwords than you can shake a stick at and they are never going to be remembered since they have so many digits and rules. So you gotta write them down. Unsecure. Finally managed to log in and I can seee the account listed, but not my GBP account. Cannot see statements because the system says I am not authorised - but I am the only user and the admin. Tried Cora - another total waste of time. Got through on the phone and was walked throught the unintuitive method for adding my accounts......why was that not done at setup? Still cannot see statements. Then told that I have to wait 24 hours after doing things in order to let the system process and see them. Is this the 21st century? I use RBSI EQ system which does everything that Bankline does but in a simpler way with a much better user interface. Why does Natwest need 2 different systems to do the same thing? Another waste of time and money. Natwest has totally forgotten that they are supposed to be a service. Nil stars. Reviewed on: 12th September 2024

Do you have a different NatWest product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Business Bank Account
from Coconut 4.85 from 209 reviews
Business Banking
from Bank of Scotland 2.67 from 16 reviews
Business Current Account
from Unity Trust Bank 4.00 from 1 reviews

Want to see more from NatWest?

Life Insurance
from NatWest 5.00 from 3 reviews
Tracker Rate Mortgage
from NatWest 5.00 from 5 reviews
Rooster card
from NatWest 4.92 from 13255 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub