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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.07 (197 reviews)

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2.77

Based on 197 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Amazing customer service Been with them for a long time and have benefited so much. Great customer service too Reviewed on: 23rd January 2026

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (197)

Natwest Startup Business

As a new business the Natwest Startup account is great. They offer two years without any service charges which is great. Any issues we had were resolved really quickly, and the process to get a Business credit card was easy and quick. Reviewed on: 12th January 2016

Has always done what is needed.

Bank bashing has become pretty fashionable, but it has to be said that NatWest has been there for our business since we started. Relationship management has been attentive and lending support available when requested. The online banking app works very well to make day to day management of the account very straightforward. Only small observation is that there can sometimes be a disconnect between the personal bank and business bank in the management of the whole picture. Reviewed on: 9th November 2015

Not NatBest

The queues in branch are always terrible and there's never enough tills open. We've had no business support or contact from a business manager at all. Reviewed on: 25th August 2015

Ok overall, but could be a lot better

NatWest haven't done anything major to make me want to leave but it might only be a matter of time. Sometimes the levels of service are below my expectations and some staff have a 'so what' mentality. Reviewed on: 24th July 2015

great mobile banking app

Natwest delivers for me on the tech front. The mobile app simply works. Quick access to banking details and split second transfers. Customer service is always prompt. Reviewed on: 9th February 2015

Brilliant!

My company has banked with RBS Commercial in Birminghan for over 5years. We switched from HSBC as they were awful and we have never looked back. The attention to detail, personal service and support has been second to none! If only all banks were like Natwest. Our relationship manager Mark Stuart is superb. Reviewed on: 22nd December 2014

Good Business Bank

Branch is near and convenient, I've had no issues with natwest business banking. Reviewed on: 18th November 2014

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