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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.06 (194 reviews)

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2.71

Based on 194 reviews, last reviewed 21st Oct 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

This is a terrible bank. This is a terrible bank. I had business banking with them and in covid took a bounce back loan as I had to close my business. having really struggled ... Read more Reviewed on: 21st October 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (194)

Pretty shoddy

Lost paperwork; made errors on name spelling and dates of birth; very poor communication in general. Frontline staff are super helpful... to the extent that one person recommended I switch to Barclays (!) Reviewed on: 28th February 2018

Great service

Great service very happy staff in branch are all lovely Reviewed on: 9th February 2018

Good Choice

This is a good choice for your money Reviewed on: 20th January 2018

Good Service

good service and quick at responding Reviewed on: 11th January 2018

Great customer service

On setting up my account I was unsure what account would be best and the details of the accounts. The team talked me through each product and really listened to what I needed and advised accordingly. Reviewed on: 29th December 2017

best of a bad bunch

poor customer service, hard to find branches still open but redeemed by good online banking site Reviewed on: 17th November 2017

not as easy as others

i have another business account that is far more easier and clearer to use forever blocking me out more difficult, They do have lovely staff that are extremly polite and helpful Reviewed on: 7th November 2017

Personalised and supportive banking

Having been a personal banking customer of NatWest for over 5 years, I opened a business bank account to set up my new Ethnic/Asian Maternity Wear & Nursing Wear business - Indi Mamma. It's been a smooth process and really refreshing to be able to go into my local branch for help with international payments, as well as an easy process applying for funding to facilitate the growth of my business. Reviewed on: 25th July 2017

Does what you need from it

Was the easiest to set up. Use their App as it is very simply. Reviewed on: 23rd June 2017

Pointless business manager meetings

Natwest made me have a business meeting with them to open a business account. Hardly any of their branches have a business manager in during convenient hours. So I waited months for a meeting for them to ask my name and address then open a business account. Waste of time. Online banking is rubbish. I had errors on my account and they used to charge over the government amount for overdrawn charges which you have to claim back. Reviewed on: 13th June 2017

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