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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.06 (186 reviews)

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2.84

Based on 186 reviews, last reviewed 12th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

41%

43%

Latest highest rating:

5

We had a few issues switching bank details in our ch... We had a few issues switching bank details in our charity account when we changed treasurer. Once we got in contact with the right number we managed t... Read more Reviewed on: 6th April 2024

Latest lowest rating:

1

Natwest Bankline - what a mess We have been using Natwest Business Banking for over 30 years and recently needed a USD account. It was set up but I was told that I had to use Bankli... Read more Reviewed on: 12th September 2024

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (186)

Does what you need from it

Was the easiest to set up. Use their App as it is very simply. Reviewed on: 23rd June 2017

Pointless business manager meetings

Natwest made me have a business meeting with them to open a business account. Hardly any of their branches have a business manager in during convenient hours. So I waited months for a meeting for them to ask my name and address then open a business account. Waste of time. Online banking is rubbish. I had errors on my account and they used to charge over the government amount for overdrawn charges which you have to claim back. Reviewed on: 13th June 2017

Review of my Natwest Business bank account

I am quite satisfied with my Natwest business banking account. I usually use their mobile app which very clean and straightforward however I would like to see some future improvements. The app is too often unavailable to log in because of some service maintenance. It is also a bit expensive for a basic business account. Reviewed on: 2nd April 2017

Great for use on the go (banking app)

The NatWest banking app is great as it shows a lot of features and stores a lot of data. Reviewed on: 10th February 2017

Easy to use

NatWest provides a low fee account with no turnover limit. Reviewed on: 10th February 2017

Efficient and zero fees in year one

Had a good experience in joining up Reviewed on: 16th January 2017

Great customer service

They are always helpful and always works hard to resolve any problems I may have. Reviewed on: 6th January 2017

Good no nonsense business banking

Probably the best bit of NatWest's business banking was that while other banks considered mine an established business because I'd been a sole trader for some time first, they didn't and I got the introductory free banking offer. Easy to set up, good internet access, and incredibly easy to set up a savings account too. Reviewed on: 29th November 2016

Brilliant Service

Absolutely would recommend Natwest to everyone excellent service we couldn't of asked for more and we are big dog lovers and are loving the friendly atmosphere towards my pets thank you a big shout out for North Wales Branch in Colwyn Bay Conway Road all beautiful stunning people and their commitment to service shows thanks to you all we can recommend as we have a lot of investments now thanks to Natwest for making it all possible bless you... Reviewed on: 10th November 2016

Like waiting in a telephone queue and indigent service? NatWest is the bank for you

We are a small interior design business. We strate as a limited over 10 years ago and banked with NatWest from day one. We recently needed a second debit card for our business. We contacted NatWest 3 weeks ago and were expecting to see the new card turn up in the mail. When we contacted NatWest to ask where our new card was, we found out that: 1/ NatWest had us on their records as a sole trader account all this time, not a limited 2/ In the last 10 years, NW did not find it useful to call/mail us not even once to check on how we were doing or to update their records. When I questioned them about it, they seemed to think it was perfectly OK. 3/ You do the leg work for them: they mess up, but YOU have to reapply, call and run around for forms. It is not like they are going to say, "damn, we were really under the par on that occasion, let us allocate someone to help the client with the paperwork and make a smooth transition. NWest borderline accused us of not filling the forms in due time or hiding stuff. Never did they even think "may be we got it wrong on our end". The one word we never hard was "we are sorry". 4/ Their telephone prompt system must have been designed by a former special interrogation agent: it is designed to inflict maximum pain and have you cave in and abandon all hope. It is an exquisite form of mental torture. When you eventually manage to get to an operator, you have to retell the whole story as they cannot access you notes. They cannot call you back. You can't email them. It is an autistic relationship. No one ever took ownership of our problem: you ALWAYS end up being told to call number XYZ and to start the process again (name, security check, ...). You are NEVER transferred directly to someone who can help. In view of this, simply transferring our "sole trader" account to "limited" means starting from scratch, no help from NWest here. So I will call Santander, the bank our our business trades with. Might be quicker, can hardly be worse than this customer experience we had with NWest. Reviewed on: 9th November 2016

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