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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.07 (197 reviews)

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2.77

Based on 197 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Amazing customer service Been with them for a long time and have benefited so much. Great customer service too Reviewed on: 23rd January 2026

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (197)

do the bare minimum

Poor range of business account options - nothing aimed at charity accounts. For personal banking I left because of lack of incentive to remain a NatWest customer Reviewed on: 8th November 2018

I need to end my 35 year relationship with this bank

I have been with these guys since college, which I think kind of works for my personal account. HOWEVER, the business relationship, has been dreadful; after getting a flyer through for a business overdraft, I applied for the overdraft and the application has become a nightmare. I have been into the branch multiple times, they promise to call back....never happens. I have simply been looking for a Yes or a No, so that I can move on with my business. They have no local business or branch managers to mention. I am still awaiting the latest outcome - there has to be a better way of banking??? Reviewed on: 31st July 2018

Not for small Businesses

If your a small business don't bother with Natwest I've been with them nearly 10 years and they no longer have business managers in store where you could make an appointment and discuss your needs job done. Now its all by phone I called natwest last Friday they don't me id have to book a call back I couldn't actually speak to anyone because they don't have a number for the finance dept so they sent me an email which let me book an appointment the following Wednesday (5days time) between 13:30-14:00. 13:39 I get a text from natwest saying they tried to contact me but they couldn't get through. But i had no missed calls or a text from my carrier. long story short its been a week with lots of promises from natwest but still nothing. I told natwest it was for a new contract and I could lose a lot of money, but they don't care. Don't wast your time. Reviewed on: 27th July 2018

Pretty shoddy

Lost paperwork; made errors on name spelling and dates of birth; very poor communication in general. Frontline staff are super helpful... to the extent that one person recommended I switch to Barclays (!) Reviewed on: 28th February 2018

Great service

Great service very happy staff in branch are all lovely Reviewed on: 9th February 2018

Good Choice

This is a good choice for your money Reviewed on: 20th January 2018

Good Service

good service and quick at responding Reviewed on: 11th January 2018

Great customer service

On setting up my account I was unsure what account would be best and the details of the accounts. The team talked me through each product and really listened to what I needed and advised accordingly. Reviewed on: 29th December 2017

best of a bad bunch

poor customer service, hard to find branches still open but redeemed by good online banking site Reviewed on: 17th November 2017

not as easy as others

i have another business account that is far more easier and clearer to use forever blocking me out more difficult, They do have lovely staff that are extremly polite and helpful Reviewed on: 7th November 2017

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