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NatWest: Business Banking reviews

Name: Business Banking
Rating: 2.8 (200 reviews)

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2.80

Based on 200 reviews, last reviewed 8th May 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Great service and company conduct ability to help cu... Great service and company conduct ability to help customers even in the face of adversity. Overall extremely pleased with this Reviewed on: 16th April 2026

Latest lowest rating:

1

Extremely disappointed with the treatment we have re... Extremely disappointed with the treatment we have received from NatWest and Tyl. Our business accounts and payment facilities were suddenly shut down... Read more Reviewed on: 8th May 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (200)

WORST BANK WITH DISGUSTING CUSTOMER SERVICE

WORST BANK WITH DISGUSTING CUSTOMER SERVICE Want to start business and make a living, STAY AWAY from NatWest bank, worst bank ever, pathetic customer service, before even u started my business, because of them I am making loss... I wish I would have known before how bad they are...never ever will use them again.. Reviewed on: 24th November 2018

Business banking gets harder

as a small business we need convenience and speed when paying in or discussing business, which was great when the local branch was open but, as everywhere we lost that and have to go into the town centre so pay to park or circle the town whilst one of us goes into the branch. The staff are lovely and helpful but we only have 2 positions to pay cash in at, so there is always a queue !! I know they want to move everyone onto online banking to save costs, but some businesses just don't work that way, so it does make it harder for them. Reviewed on: 8th November 2018

online ok instore awful

online is not to bad but i have multiple business accounts but yet can only have one as a main one cant be linked nightmare to transfer from business to business. Intore a joke not enough staff usually one person on the only good thing is the coin machine Reviewed on: 8th November 2018

do the bare minimum

Poor range of business account options - nothing aimed at charity accounts. For personal banking I left because of lack of incentive to remain a NatWest customer Reviewed on: 8th November 2018

I need to end my 35 year relationship with this bank

I have been with these guys since college, which I think kind of works for my personal account. HOWEVER, the business relationship, has been dreadful; after getting a flyer through for a business overdraft, I applied for the overdraft and the application has become a nightmare. I have been into the branch multiple times, they promise to call back....never happens. I have simply been looking for a Yes or a No, so that I can move on with my business. They have no local business or branch managers to mention. I am still awaiting the latest outcome - there has to be a better way of banking??? Reviewed on: 31st July 2018

Not for small Businesses

If your a small business don't bother with Natwest I've been with them nearly 10 years and they no longer have business managers in store where you could make an appointment and discuss your needs job done. Now its all by phone I called natwest last Friday they don't me id have to book a call back I couldn't actually speak to anyone because they don't have a number for the finance dept so they sent me an email which let me book an appointment the following Wednesday (5days time) between 13:30-14:00. 13:39 I get a text from natwest saying they tried to contact me but they couldn't get through. But i had no missed calls or a text from my carrier. long story short its been a week with lots of promises from natwest but still nothing. I told natwest it was for a new contract and I could lose a lot of money, but they don't care. Don't wast your time. Reviewed on: 27th July 2018

Pretty shoddy

Lost paperwork; made errors on name spelling and dates of birth; very poor communication in general. Frontline staff are super helpful... to the extent that one person recommended I switch to Barclays (!) Reviewed on: 28th February 2018

Great service

Great service very happy staff in branch are all lovely Reviewed on: 9th February 2018

Good Choice

This is a good choice for your money Reviewed on: 20th January 2018

Good Service

good service and quick at responding Reviewed on: 11th January 2018

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