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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5671 reviews)

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4.79

Based on 5,671 reviews, last reviewed 12th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Very good At the moment no problem, not expensive for fees Reviewed on: 28th May 2024

Latest lowest rating:

1

I'm paying for the Tide plus service, which is suppo... I'm paying for the Tide plus service, which is supposed to give telephone based support. What actually happens is that you ring and someone takes a me... Read more Reviewed on: 12th August 2024

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About the Business Banking

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

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Tide Business Banking reviews (5671)

I'm paying for the Tide plus service, which is suppo...

I'm paying for the Tide plus service, which is supposed to give telephone based support. What actually happens is that you ring and someone takes a message that gets answered by email on the app at some point in the future. They can never deal with the queery on the phone. very poor service. Reviewed on: 12th August 2024

Terrible support service

I don’t recommend wasting your time on this—the worst support service I’ve ever encountered. In one week of active correspondence and 10 long emails, I couldn’t get Patrick W* from the onboarding team to tell me what documents were needed to complete the process. I’m serious, this would be funny if it weren’t so sad. Imagine a support team that responds without reading your previous messages, ignoring direct answers to your direct questions. It feels like you’re being trolled or talking to a wall. I’ve collected a series of memes to capture this experience, like: “We must understand that you are conducting a commercial activity, so please provide us with a certificate of sale of the apartment.” (But I didn’t sell the apartment! I clearly stated this in previous correspondence and have already provided all the necessary explanations and documents for my business activity, my business is not related to the sale of apartments and I have already provided documents and given detailed explanations about the origin of funds for my SaaS startup.) My direct and repeated requests to switch to another “specialist” were ignored. Think carefully and read reviews (especially bad ones, as they are usually honest) before trusting someone with your hard-earned money. Listen to your intuition. Otherwise, at best, you will waste a week of nerves and give your documents into the hands of unknown people, which do not inspire confidence at all. Reviewed on: 14th July 2024

Tried accessing my bank app to try and get my pin re...

Tried accessing my bank app to try and get my pin reminder and yet again the bank messes up and kicks me out of the app and have to re-register yet again. Requested 3 calls backs already today and funnily enough nobody will call back. No matter what you try, they will do things in their own time regardless of them being at fault for this. Genuinely, avoid this bank as communication is so poor from this company and the willingness to actively help is non-existent. Even now, 2 hours on and still nothing resolved by them to actually fix things... Reviewed on: 12th July 2024

Unreliable Service from Tide Business BankI strongl

Unreliable Service from Tide Business Bank I strongly advise against relying on Tide Business Bank: Our business account was inexplicably put on hold at a critical time when we needed to pay salaries and receive payments. Despite our urgent attempts to contact their support team through calls and messages over three days, we received no response. The stress and frustration of not being able to fulfill financial obligations were overwhelming. Eventually, we discovered that the account hold was due to a routine check to confirm the nature of our business and the legitimacy of our payments – information we had already provided during account setup. This lapse in their internal processes caused significant disruption and could have been easily avoided. Their poor handling and lack of communication put our business at serious risk. I do not recommend Tide Business Bank for small businesses. The inability to access funds for several days can severely impact your operations and damage your business reputation. Reviewed on: 25th June 2024

Communication needs improvement.

Communication needs improvement. Reviewed on: 5th June 2024

Very good

At the moment no problem, not expensive for fees Reviewed on: 28th May 2024

Tide have deactivated my account

Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at an additional cost). Stay away from Tide unless you want to lose all your money. Reviewed on: 7th May 2024

THIS IS THE SECOND TIME TIDE HAS CLOSED MY ACCOUNT F...

THIS IS THE SECOND TIME TIDE HAS CLOSED MY ACCOUNT FOR ABSOLUTLY NOTHING, I HAVE SUPPLIERS THAT NEED PAYING AND ALSO STAFF WAGES. THIS IS CRITICAL WHEN BUISNESS BANKING, this company does not understand that they are no help in the chats and even less help oink email or phone. one day internet banking will be sufficient however at this point in time I regret my decision to use tide all together, my advice for people that are going to give tide a go, just don't do your research more than i did and don't take the risk of ''its only a few bad reviews'' if this happens to you you'll also have 6 staff members asking why they haven't been payed for the month and all walk out of work for something tide has done, time will tell but this has destroyed my business. bank has now been closed for over 6 days. no incoming or outgoing money can be got from the account. Reviewed on: 4th April 2024

Good low cost option for small business.

Good low cost option for small business. Easy to use and reporting functionality useful. Reviewed on: 2nd April 2024

Very Realiable and Safely.

Very Realiable and Safely. Easy to use. Reviewed on: 12th March 2024

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