WARNING! Tide may remove access to your money without notice and for no reason.
Although initially impressed I have to give this 1 star due to a SERIOUS PROBLEM with Tide’s app which might mean you lose access to your m...Read more
Although initially impressed I have to give this 1 star due to a SERIOUS PROBLEM with Tide’s app which might mean you lose access to your money.
The only way to access your money is via the app, you can’t speak to an agent, not even in an emergency.
So if, for no reason, the app on your device stops working there is no way to access your money. NONE.
Recently my app displayed a message saying “For security reasons the Tide app us unable to run on this device”. Even re-installing the app doesn’t fix this.
When I contacted Tide support via the only route possible, messaging, I never got a response after several days! So I had to go to their complaints department – this is clearly completely unacceptable.
Just to be clear, the Tide app can remove access to your money without any notice and if you need to access it, then tough, you can’t. There is no emergency number, nothing.
The unsatisfactory and generic response I received days later was “This issue most commonly occurs when the device on which the Tide app is running is recognized as jailbroken or has malware on it. I would advise going through all apps on your device and uninstalling any potentially malicious apps or, alternatively, you can do a full factory reset of your device.”
As my device is not jailbroken and any apps I downloaded are recognisable ones from the Apple app store this makes little sense. So if I want access to my money, even to close the account, I have no option but to spend HOURS deleting and re-installing apps or doing a phone factory reset. How can this be a solution? HOW? All my other banking apps work perfectly fine and they are secure.
Checking online forums, many other users have experienced this problem. It’s clearly an IT glitch which Tide hasn’t worked out yet and because of that they’re sending customers a perfectly unacceptable generic response which isn’t a satisfactory solution.
Until Tide’s app developers work out what’s going on and prevents customers from losing access to their money I suggest you sign-up with one of Tide’s competitors.