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Tide: Business Banking reviews

View other Tide products
4.72
Based on 5,696 reviews, last reviewed 25th Mar 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
7%
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1%
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0%
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3%

Latest highest rating:

4

great products and customer service great products and customer service Reviewed on: 25th March 2026
Julie Klug's avatar
Julie Klug

Latest lowest rating:

1

Awful experience I applied to tide with a £80 incentive offer. The account took 3 weeks to open. Support was non existent and after using the account for a few months,... Read more Reviewed on: 14th January 2026
Jon R's avatar
Jon R
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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

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Tide Business Banking reviews (5696)

great products and customer service

4
great products and customer service Reviewed on: 25th March 2026
Julie Klug's avatar
Julie Klug

Tide - The Ideal of a Digital Bank for Business Account

5
The app is simple to use, the account setup was quick, and managing my business finances has been smooth. I appreciate the dashboard's clarity and how easy it is to track transactions. Reviewed on: 24th March 2026
SARAH WENNO PROPERTY LTD's avatar
SARAH WENNO PROPERTY LTD

switched to tide from a traditional bank

5
great app and functionality - free banking and helpful set up for running a small business Reviewed on: 24th March 2026
m f's avatar
m f

Great for business owners, they work with you all th...

5
Great for business owners, they work with you all through Reviewed on: 20th February 2026
Abike A's avatar
Abike A

Awful experience

1
I applied to tide with a £80 incentive offer. The account took 3 weeks to open. Support was non existent and after using the account for a few months, paying their extortionate fees for just receiving money into the account. I never got the offer money and they denied that I qualified for it. Untrustworthy and awful value service. Reviewed on: 14th January 2026
Jon R's avatar
Jon R

Beware Tide can freeze your account

1
Beware of using Tide for your business. Tide have frozen my account without offering any reason, or engaging with me to resolve any issues. I have offered to provide any information they might require, but they have refused. It is now 2 weeks, and my business is now in danger of having to close. Avoid them like the plague Reviewed on: 15th October 2025
lambuza's avatar
lambuza

The worst customer service with Tide.

1
I have two business accounts with Tide. The last five days have been pure hell after they paused my business accounts without notice. There’s no one to actually speak with and conversations are via chat app only. It’s been the worst and most frustrating experience of being in business for over 20 years. Apparently there was a security risk they were alerted to by a client of mine that was delaying payment for an outstanding invoice. There was no warning, no explanation and I had to find out when my card was declined and I couldn’t accept payments or make payments. 5 days of auto generated replies and being pushed form one AI bot to another with the same generic answers. The stress has been unbelievable and even after providing ID and evidence on my part they couldn’t tell me what was going on. I must have spoken to 10 different chat people all with auto generated replies. It was only when I rung their fraud team and said they were incompetent and had frozen my accounts causing me loss of business and that I would be seeking compensation and reporting them to the Financial Ombudsman that they unpaused one of the accounts. They said I had to show evidence that my dispute with a client was resolved. There was no dispute and the client had deliberately caused a security alert to delay paying me what they owed. I would avoid this bank at all costs as this is the second time this has happened and to compromise a persons business and livelihood is totally unacceptable on every level. There’s no customer service and you’re treated like a criminal with no support and left with anxiety and stress whilst they have control and power over your finances without due cause. There’s very least you would expect is to be supported throughout a security check. Almost on the brink of a breakdown with these bunch of unprofessional idiots! Reviewed on: 9th July 2025
Nadia's avatar
Nadia

I do my business banking with them and great service...

5
I do my business banking with them and great service, product and nice app Reviewed on: 12th June 2025
Andy's avatar
Andy

I needed to export transactions to CSV for the purpo...

1
I needed to export transactions to CSV for the purpose of my accounts. Seems like a simple task right? Previously I have been able to do this both on the mobile app and website, until recently I reported this via the live chat over a week ago, after a 2 hour response time, I was provided steps to do it but the options they given were not available.. so the agent asked me to send a screenshot, which would be ok but the app doesn't allow it. You would think someone working in support would know this about the app they are supporting? After back and forth they asked me to update the app and restart my phone, after trying this it still did not work, by this point the chat had ended Tried again to open their chat and do it again but I had to start from step one of the agent asking the same questions, eventually running out of time as I don't have a whole day to dedicate to pushing them to fix the issue. The response times are hours apart sometimes My 3rd attempt was unsuccesful as they taken 5 hours to reply eventually at 1:00am in the morning which is quite normal for people to be asleep at that time I'm on my 4th attempt so far, been waiting for half an hour and have to press a button to stop me being logged out every 10 minutes So poor, I would have cancelled my account by now but the transactions are essential to my accounts Reviewed on: 29th May 2025
rickolos's avatar
rickolos

They have frozen the business account and all the m...

1
They have frozen the business account and all the money that the account was holding because of "security reasons", but the problem is that they are blocking the whole account because they have to check one transaction. Today it's a payday for my employees and I need to pay some other companies and I can't because they froze all the account rather that freeze only part of the money that then needs to check. Ithe customer support it does NOT offer any support and they don't care. As a business owner it's crucial for me to pay my employees and keep the business running instead they don't care. Terrible experience and as soon as they unfreeze the account I will move the money out instantly! Terrible terrible experience! I had to pay one employee from my own personal account because they were relying on the salary they were going to get. Its suspicious the fact that all of this to all of us is happening all at the same time. Seems like they are holding the money for some other reasons Reviewed on: 25th April 2025
S's avatar
S

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