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Review of the Tide, Business Banking:

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The worst customer service with Tide.

I have two business accounts with Tide. The last five days have been pure hell after they paused my business accounts without notice. There’s no one to actually speak with and conversations are via chat app only. It’s been the worst and most frustrating experience of being in business for over 20 years. Apparently there was a security risk they were alerted to by a client of mine that was delaying payment for an outstanding invoice. There was no warning, no explanation and I had to find out when my card was declined and I couldn’t accept payments or make payments. 5 days of auto generated replies and being pushed form one AI bot to another with the same generic answers. The stress has been unbelievable and even after providing ID and evidence on my part they couldn’t tell me what was going on. I must have spoken to 10 different chat people all with auto generated replies. It was only when I rung their fraud team and said they were incompetent and had frozen my accounts causing me loss of business and that I would be seeking compensation and reporting them to the Financial Ombudsman that they unpaused one of the accounts. They said I had to show evidence that my dispute with a client was resolved. There was no dispute and the client had deliberately caused a security alert to delay paying me what they owed. I would avoid this bank at all costs as this is the second time this has happened and to compromise a persons business and livelihood is totally unacceptable on every level. There’s no customer service and you’re treated like a criminal with no support and left with anxiety and stress whilst they have control and power over your finances without due cause. There’s very least you would expect is to be supported throughout a security check. Almost on the brink of a breakdown with these bunch of unprofessional idiots! Reviewed on: 9th July 2025

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