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NatWest: Business Banking reviews

Name: Business Banking
Rating: 2.8 (200 reviews)

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2.80

Based on 200 reviews, last reviewed 8th May 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Great service and company conduct ability to help cu... Great service and company conduct ability to help customers even in the face of adversity. Overall extremely pleased with this Reviewed on: 16th April 2026

Latest lowest rating:

1

Extremely disappointed with the treatment we have re... Extremely disappointed with the treatment we have received from NatWest and Tyl. Our business accounts and payment facilities were suddenly shut down... Read more Reviewed on: 8th May 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (200)

Do not use!!!

Had my business account with natwest over a year now, never any problems. But they have completely hidden/shutdown my bussiness account. I've contacted the support line, they have said *someone* will be in touch... no time scale or anything. I have staff to pay.. I will be switching my account as soon as this matter is delt with Reviewed on: 25th October 2019

Huge hidden charges on international transactions

I work in the UK as a contractor for companies in both the UK and the EU. Natwest clearly state that for international payments, they charge a £7 fee. However, they also give an exchange rate several percent lower than the inter-banking exchange rate. In my case that meant a payment of approx £11,800 was reduced to £11400! The real charges are completely ridiculous. Avoid at all costs if you do any international business! I am now moving my business banking to Tide or Starling who provide the correct exchange rate and don’t charge any fees. Reviewed on: 18th July 2019

Catch 22

Just a massive pain, have systems that even their staff point out are frustrating at their end. Waste so much of our time, just plain unhelpful poorly trained staff who are 'dead men walking' (using the term in an un-sexist way) because they know the amount of branches being closed and staff being laid off across the organisation means their days are numbered. Reviewed on: 30th May 2019

5

my account hgvhjghjygfhygfyhjtfg Reviewed on: 25th May 2019

Destroyed my Business and Family, Ethical Banking????????

After having a flawless account with Natwest since the Early 1970's, our small family run Business was having difficult times. Nattiest did not want to know, transferred debt owed on a Natwest Business Card over to the business account without warning putting the account into several thousands of pounds of unaranged borrowing as that was the only account with a guarantor , effectively putting my business into Limbo. Majority of creditors then withdrew credit facilities from the business. To cut a long story short, stress from collapse of Business has put both my parents into 24hr care, Business is now finished. So far Natwest still refusing to admit anything was done wrong, and offered a bottle of champagne and a £50 voucher. Its clear Natwest have learned nothing from the last 10 years. 'Natwest, they are what they do!' - they certainly are!! Reviewed on: 14th May 2019

Fantastic

Provides everything that a small business needs to grow. Great integration with FreeAgent and RBS for personal banking ! Reviewed on: 10th February 2019

Great service

ALL THE SUPPORT YOU NEED FOR YOUR BUSINESS Reviewed on: 4th February 2019

Easy no fuss Banking

As a business owner we are busy and so anything that makes our lives easier is always welcome and this business banking app does this for me. It is user friendly but has all the functions I need while on the move and I can trust it. Reviewed on: 1st February 2019

Worst Bank ever

Stay away they don't care about their customers. No concept of service. Reviewed on: 30th December 2018

Great Product

Very happy with our Nat West business bank account. So easy to use their online service enabling to have instant access to the figures to ensure a small business of our size continues to function efficiently. Reviewed on: 18th December 2018

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