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NatWest: Business Banking reviews

Name: Business Banking
Rating: 2.78 (198 reviews)

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2.78

Based on 198 reviews, last reviewed 24th Mar 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

4

Good app on the whole no local branch The app is fairly good apart from the payees relevant to all of your bank accounts are on one list not just your business payees and vice versa for yo... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (198)

Catch 22

Just a massive pain, have systems that even their staff point out are frustrating at their end. Waste so much of our time, just plain unhelpful poorly trained staff who are 'dead men walking' (using the term in an un-sexist way) because they know the amount of branches being closed and staff being laid off across the organisation means their days are numbered. Reviewed on: 30th May 2019

5

my account hgvhjghjygfhygfyhjtfg Reviewed on: 25th May 2019

Destroyed my Business and Family, Ethical Banking????????

After having a flawless account with Natwest since the Early 1970's, our small family run Business was having difficult times. Nattiest did not want to know, transferred debt owed on a Natwest Business Card over to the business account without warning putting the account into several thousands of pounds of unaranged borrowing as that was the only account with a guarantor , effectively putting my business into Limbo. Majority of creditors then withdrew credit facilities from the business. To cut a long story short, stress from collapse of Business has put both my parents into 24hr care, Business is now finished. So far Natwest still refusing to admit anything was done wrong, and offered a bottle of champagne and a £50 voucher. Its clear Natwest have learned nothing from the last 10 years. 'Natwest, they are what they do!' - they certainly are!! Reviewed on: 14th May 2019

Fantastic

Provides everything that a small business needs to grow. Great integration with FreeAgent and RBS for personal banking ! Reviewed on: 10th February 2019

Great service

ALL THE SUPPORT YOU NEED FOR YOUR BUSINESS Reviewed on: 4th February 2019

Easy no fuss Banking

As a business owner we are busy and so anything that makes our lives easier is always welcome and this business banking app does this for me. It is user friendly but has all the functions I need while on the move and I can trust it. Reviewed on: 1st February 2019

Worst Bank ever

Stay away they don't care about their customers. No concept of service. Reviewed on: 30th December 2018

Great Product

Very happy with our Nat West business bank account. So easy to use their online service enabling to have instant access to the figures to ensure a small business of our size continues to function efficiently. Reviewed on: 18th December 2018

WORST BANK WITH DISGUSTING CUSTOMER SERVICE

WORST BANK WITH DISGUSTING CUSTOMER SERVICE Want to start business and make a living, STAY AWAY from NatWest bank, worst bank ever, pathetic customer service, before even u started my business, because of them I am making loss... I wish I would have known before how bad they are...never ever will use them again.. Reviewed on: 24th November 2018

Business banking gets harder

as a small business we need convenience and speed when paying in or discussing business, which was great when the local branch was open but, as everywhere we lost that and have to go into the town centre so pay to park or circle the town whilst one of us goes into the branch. The staff are lovely and helpful but we only have 2 positions to pay cash in at, so there is always a queue !! I know they want to move everyone onto online banking to save costs, but some businesses just don't work that way, so it does make it harder for them. Reviewed on: 8th November 2018

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