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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.07 (197 reviews)

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2.77

Based on 197 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Amazing customer service Been with them for a long time and have benefited so much. Great customer service too Reviewed on: 23rd January 2026

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (197)

Personalised and supportive banking

Having been a personal banking customer of NatWest for over 5 years, I opened a business bank account to set up my new Ethnic/Asian Maternity Wear & Nursing Wear business - Indi Mamma. It's been a smooth process and really refreshing to be able to go into my local branch for help with international payments, as well as an easy process applying for funding to facilitate the growth of my business. Reviewed on: 25th July 2017

Does what you need from it

Was the easiest to set up. Use their App as it is very simply. Reviewed on: 23rd June 2017

Pointless business manager meetings

Natwest made me have a business meeting with them to open a business account. Hardly any of their branches have a business manager in during convenient hours. So I waited months for a meeting for them to ask my name and address then open a business account. Waste of time. Online banking is rubbish. I had errors on my account and they used to charge over the government amount for overdrawn charges which you have to claim back. Reviewed on: 13th June 2017

Review of my Natwest Business bank account

I am quite satisfied with my Natwest business banking account. I usually use their mobile app which very clean and straightforward however I would like to see some future improvements. The app is too often unavailable to log in because of some service maintenance. It is also a bit expensive for a basic business account. Reviewed on: 2nd April 2017

Great for use on the go (banking app)

The NatWest banking app is great as it shows a lot of features and stores a lot of data. Reviewed on: 10th February 2017

Easy to use

NatWest provides a low fee account with no turnover limit. Reviewed on: 10th February 2017

Efficient and zero fees in year one

Had a good experience in joining up Reviewed on: 16th January 2017

Great customer service

They are always helpful and always works hard to resolve any problems I may have. Reviewed on: 6th January 2017

Good no nonsense business banking

Probably the best bit of NatWest's business banking was that while other banks considered mine an established business because I'd been a sole trader for some time first, they didn't and I got the introductory free banking offer. Easy to set up, good internet access, and incredibly easy to set up a savings account too. Reviewed on: 29th November 2016

Brilliant Service

Absolutely would recommend Natwest to everyone excellent service we couldn't of asked for more and we are big dog lovers and are loving the friendly atmosphere towards my pets thank you a big shout out for North Wales Branch in Colwyn Bay Conway Road all beautiful stunning people and their commitment to service shows thanks to you all we can recommend as we have a lot of investments now thanks to Natwest for making it all possible bless you... Reviewed on: 10th November 2016

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