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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.09 (193 reviews)

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2.77

Based on 193 reviews, last reviewed 8th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

I am a new business customer with NatWest and so far... I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

Latest lowest rating:

1

Unwanted account still open since 2023 Requested my application be cancelled due to ridiculous questions being asked during application process - not only did they proceed to open the accou... Read more Reviewed on: 8th April 2025

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (193)

Great for use on the go (banking app)

The NatWest banking app is great as it shows a lot of features and stores a lot of data. Reviewed on: 10th February 2017

Easy to use

NatWest provides a low fee account with no turnover limit. Reviewed on: 10th February 2017

Efficient and zero fees in year one

Had a good experience in joining up Reviewed on: 16th January 2017

Great customer service

They are always helpful and always works hard to resolve any problems I may have. Reviewed on: 6th January 2017

Good no nonsense business banking

Probably the best bit of NatWest's business banking was that while other banks considered mine an established business because I'd been a sole trader for some time first, they didn't and I got the introductory free banking offer. Easy to set up, good internet access, and incredibly easy to set up a savings account too. Reviewed on: 29th November 2016

Brilliant Service

Absolutely would recommend Natwest to everyone excellent service we couldn't of asked for more and we are big dog lovers and are loving the friendly atmosphere towards my pets thank you a big shout out for North Wales Branch in Colwyn Bay Conway Road all beautiful stunning people and their commitment to service shows thanks to you all we can recommend as we have a lot of investments now thanks to Natwest for making it all possible bless you... Reviewed on: 10th November 2016

Like waiting in a telephone queue and indigent service? NatWest is the bank for you

We are a small interior design business. We strate as a limited over 10 years ago and banked with NatWest from day one. We recently needed a second debit card for our business. We contacted NatWest 3 weeks ago and were expecting to see the new card turn up in the mail. When we contacted NatWest to ask where our new card was, we found out that: 1/ NatWest had us on their records as a sole trader account all this time, not a limited 2/ In the last 10 years, NW did not find it useful to call/mail us not even once to check on how we were doing or to update their records. When I questioned them about it, they seemed to think it was perfectly OK. 3/ You do the leg work for them: they mess up, but YOU have to reapply, call and run around for forms. It is not like they are going to say, "damn, we were really under the par on that occasion, let us allocate someone to help the client with the paperwork and make a smooth transition. NWest borderline accused us of not filling the forms in due time or hiding stuff. Never did they even think "may be we got it wrong on our end". The one word we never hard was "we are sorry". 4/ Their telephone prompt system must have been designed by a former special interrogation agent: it is designed to inflict maximum pain and have you cave in and abandon all hope. It is an exquisite form of mental torture. When you eventually manage to get to an operator, you have to retell the whole story as they cannot access you notes. They cannot call you back. You can't email them. It is an autistic relationship. No one ever took ownership of our problem: you ALWAYS end up being told to call number XYZ and to start the process again (name, security check, ...). You are NEVER transferred directly to someone who can help. In view of this, simply transferring our "sole trader" account to "limited" means starting from scratch, no help from NWest here. So I will call Santander, the bank our our business trades with. Might be quicker, can hardly be worse than this customer experience we had with NWest. Reviewed on: 9th November 2016

Worst bank ever

Horrible bank never open a bank account with them and trust them with your money all they can do is charge charge and charge ridiculously Reviewed on: 8th October 2016

NatWest are good overall

Good customer service on transactional items. More relationship management would be better. Reviewed on: 12th February 2016

Just ok

We manage to get what we need, but not up to much when it comes to trying to help us better manage our financials Reviewed on: 5th February 2016

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