Do NOT use Starling Business

Do NOT switch to Starling Business banking. Its okay if you're a new business and probably transact about 1k per month but if you are an established business and deal with a commercial level of transactions, then Starling isn't for you. They don't... Read more

Do NOT switch to Starling Business banking. Its okay if you're a new business and probably transact about 1k per month but if you are an established business and deal with a commercial level of transactions, then Starling isn't for you. They don't really have a Business banking department. For them it's just an extra offering and this is where things go wrong. Starling is a very new 'bank' they don't have the infrastructure, resources, personnel or knowhow of industry level business banking so your 'business account' at Starling is not really designed for business. They will restrict accounts without notice, preventing incoming and outgoing payments, then ask you for a documents which have no relation to the issue they raised. This can take weeks to resolve because they don't really have specialists who can deal with this.

My business account was blocked twice. Both occasions I received payments from a payee who has regularly paid into my account and Starling decided to investigate. Starling will blabber on about how they are a regulated bank (all banks are regulated) and how they have to perform AML checks (they all have to), they say this measure is to protect you (nope total garbage) but Starling seems to enjoy having a rulebook of their own. Stick to established high Street banks as they have real infrastructure, personnel and resources in place to facilitate your banking service. Do not make the mistake please because just because you think its cheaper, joining process is easier or you are enticed by the nice looking app. All of these things are at the expense of the quality of service. I am now using a proper bank for my business account. Please do not use Starling or any other App based 'challenger' bank. They just do not have the infrastructure in place to offer you a proper business banking service.

Reviewed on 6th September 2021

Moazam Ejaz

Much better user experience compared to high street banks

Their app is great. Access to multiple business and current accounts. Very responsive, reliable and easy to use. Lots of updates over the years since I've started using Starling Bank. Integration with FreeAgent is great and works flawlessly.

Reviewed on 3rd September 2021

Daniel Krebs

Bad bank or company .

Bad Company. They cant manage accounts... Read more

Bad Company. They cant manage accounts properly.
My manager deposits money in his bank and sends me the money that I give him because I don't have enough time to go to the post office to deposit .so they blocked my account. I send them all confirmation and photos of transfers. After 10 days of blocking they make a decision to close the account.
Don't open guys and try to not cooperate with them.
They cant explain the main reason.
Managers have a high street card.

Reviewed on 20th July 2021

Anonymous

Extremely slow and lack of correspondence

Very slow. No communication. It's probably easier to get citizenship in a foreign than open a business account with Starling. If you can wait until your business flops because they take so long then you are welcome to apply.

Reviewed on 16th June 2021

Asim Hafiz

Easy to use, great use of notifications and has an app too

This bank account has given me all I've needed and more. I know exactly where my businesses money goes, it give lots of helpful notifictions and with the app I can do all my banking on the go.

Reviewed on 14th June 2021

Lucy Humphreys

Recommended

Very efficient, well thoughtout app, and quick customer service.

Reviewed on 14th June 2021

Samantha

Long winded and tedious to set up business bank account

Really frustrated with my experience of trying to open a business account. I really thought they would be different and straightforward but instead it was request for more information after another.... Read more

Really frustrated with my experience of trying to open a business account. I really thought they would be different and straightforward but instead it was request for more information after another.
Not worth the rigmarole in my opinio. Ended up opening a tide account which was sooo nuch easier to open than starling.
Absolutely horrible experience.

Reviewed on 11th June 2021

Annette Ona-Olapo

Poor service

I have x2 business accounts with this bank and x1 personal. My wife and I hold a joint business account. My wife tried to set up another business account, but the service has been appalling. Constant requests for information already provided. All our... Read more

I have x2 business accounts with this bank and x1 personal. My wife and I hold a joint business account. My wife tried to set up another business account, but the service has been appalling. Constant requests for information already provided. All our accounts are in credit by a considerable margin, and yet they don't seem to give a dam about the frustration and time delay they have caused us in setting up this third account. It would be great if someone from Starling take responsibility for their lack of understanding.

Reviewed on 5th May 2021

Davinder Raju

Fantastic Banking

I love Starling Bank. Good customer service and delivery.

Reviewed on 19th April 2021

Isibor Aigbe

Banging Business Banking!!

I moved over to Starling at the start of this year and everything about it makes my heart sing! A little over dramatic?? Maybe but the truth! I used to DREAD looking at my bank account but now it's a pleasure as its easy to use, I'm warned that I'm... Read more

I moved over to Starling at the start of this year and everything about it makes my heart sing! A little over dramatic?? Maybe but the truth! I used to DREAD looking at my bank account but now it's a pleasure as its easy to use, I'm warned that I'm going to go overdrawn rather than chastised for doing so. The 'spaces' concept is AMAZING! and has helped me massively manage my money in the last few months. The app is clear, the swap over was easy. I can't rate this bank highly enough. I feel like a proper grown up with money now rather than being down right scared of my bank account! (I'm a self employed 45yr old mum of 2 so I really should be bloody grown up!!!)

Reviewed on 18th April 2021

Claire

Amazing, stunning, value for money

I love my Starling Bank account, so responsive, and such a lot for free

Reviewed on 18th April 2021

Scott Murphy

Perfect, No nonsense banking

Opened my account a year ago and so glad I did. First class in everything, from the app to customer service that actually try and help you! What business banking should be

Reviewed on 18th April 2021

graham vickers

Simplicity and beauty

Easy to switch. Beautifully designed app and customer service respond at any time of the day. Couple of things I’d like added (auto tax deductions on incoming payments and being able to add your own card subscriptions to the recurring payments tab as t... Read more

Easy to switch. Beautifully designed app and customer service respond at any time of the day. Couple of things I’d like added (auto tax deductions on incoming payments and being able to add your own card subscriptions to the recurring payments tab as the auto AI doesn’t always get these right) but overall a solid product and one I’ve recommended countless times. Thanks

Reviewed on 18th April 2021

Chris Rose

Simple and Amazing

Simple and amazing so easy to use perfect to have all your bills in and outs in one. You always in control of you money . Easy to get help Just fabulous

Reviewed on 18th April 2021

Patricia

Hassle Free, Easy Setup

Hassle free easy set up with starling bank, couldn’t ask for any more!

Reviewed on 18th April 2021

Nat

Great service

Always on hand with any issues, quick responses

Reviewed on 18th April 2021

Chris Haynes

Excellent bank,

Keeping up with the times and the best app by far

Reviewed on 18th April 2021

Jen Houghton

Best Bank you could wish for

Since setting up an account with Starling I've had a superb customer experience, efficient, easy to use and transfer funds. If there's a problem it's resolved quickly.

Reviewed on 18th April 2021

David Ward

Incredible

From the off, Starlings app has been reliable and clear.

Reviewed on 18th April 2021

Tim Berry

Great Experience

Great bank to work with, easy to understand setup and the App is fantastic to use always keeping you up to date with your account. Great experience!!

Reviewed on 18th April 2021

Leroy Joseph