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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7567 reviews)

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4.89

Based on 7,567 reviews, last reviewed 25th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

They're a great bank who make it easy to open an acc... They're a great bank who make it easy to open an account Reviewed on: 25th August 2024

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About this product

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

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Starling Bank Business Account reviews (7567)

They're a great bank who make it easy to open an acc...

They're a great bank who make it easy to open an account Reviewed on: 25th August 2024

Reply from Starling Bank Thanks for the feedback! We're happy to know your account opening went smoothly. We hope you continue to have a smooth banking experience. Team Starling Response date: 6th September 2024

A great product to use

A great product to use, excellent customer service , Full digital, Excellent business communication features. Reviewed on: 23rd August 2024

Reply from Starling Bank We're happy to know you've had a good experience with our customer service team Jay. They're always on hand if you need them. Thanks for sharing your thoughts. Team Starling Response date: 25th August 2024

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

Starling for my small business

Been with Starling for my small business for some years now and had an excellent experience. Always able to access my account when needed and easy to use, easy to transfer money, ability to set categories for spends. Reviewed on: 18th June 2024

Reply from Starling Bank We're pleased we could provide an account that makes managing your small business easier Rebecca. Thanks for sharing your lovely review. Team Starling Response date: 18th June 2024

Sorted a problem quickly and with a nice manner

Sorted a problem quickly and with a nice manner Reviewed on: 28th May 2024

Excellent straightforward banking for sole traders

As a sole trader, I was looking for a Business Bank account that didn’t eat into my modest income, as had happened with my previous bank once their introductory offer ceased. Starling provided just that and more. I find them straightforward to deal with, easy to use, and, unlike other banks I have used in the past, have caused me no difficulties at all. Reviewed on: 24th May 2024

Reply from Starling Bank We're happy our account has made business banking easier for you Beverly. We're thrilled you're pleased with your account and everything's running smoothly. Team Starling Response date: 24th May 2024

Great bank

Great experience, application is clear and easy to use. Reviewed on: 23rd May 2024

Excellent service

No problems to open the account and the customer service was and remain on point Reviewed on: 8th May 2024

could do a lot better

won't ring - send messages saying they have but they haven't - won't give a straioght answer to queries Reviewed on: 24th April 2024

Reply from Starling Bank Hi Chris, thanks for your review. Our customer service team aims to provide the best possible service, and we are sorry if this has not been the case with you. Apologies again. Team Starling. Response date: 24th April 2024

User friendly mobile banking App is really good.

User friendly mobile banking App is really good. So far, i have never encountered any technical issues. Business categories are pre-defined so easy to tag and some are automatically tagged based on the transaction. Reviewed on: 18th April 2024

Reply from Starling Bank Hi Kumar, We're pleased to hear that your banking experience with us has been smooth and hassle-free. We offer automated categories for each transaction, which you can modify to a more appropriate category for that transaction or any future ones. If you have any queries or concerns, our team is always available to assist you via the in-app chat feature under your app's help section. Thank you for choosing Starling Bank. Best regards, Response date: 18th April 2024

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