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Starling Bank: Business Account reviews

Name: Business Account
Rating: 4.92 (7566 reviews)

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4.88

Based on 7,566 reviews, last reviewed 25th Jul 2024

99% decrease in 5 star reviews

in the past 90 days

94% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Starling for my small business Been with Starling for my small business for some years now and had an excellent experience. Always able to access my account when needed and easy to ... Read more Reviewed on: 18th June 2024

Latest lowest rating:

1

Absolutely avoid. Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you ... Read more Reviewed on: 25th July 2024

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About the Business Account

Starling’s business account is changing the way businesses bank. It’s stacked with powerful money management tools, integrations with useful accounting services, and supported by human customer service agents 24/7. Starling has been named Best Business Account Provider at the British Bank Awards in 2021. If you’re a business account customer, leave a review below.

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Starling Bank Business Account reviews (7566)

Absolutely avoid.

Absolutely avoid. Terrible customer experience, from a bank that won’t even allow you to control your own money, nor give you even bother to give you a reason why. As a Product Designer I can also confidently say the user experience is comical. Rather than drawing focus to the funds in your account, they prioritise how much you’ve spent that day by drawing contrast to this, rather than what you have available. The staff are rude, unhelpful and not remorseful in the slightest. The last straw for me was when my sister desperately needed me to send some money to her and Starling blocked it. When I asked why they refused to tell me. Reviewed on: 25th July 2024

Reply from Starling Bank Hi Connor, Thanks for bringing this to our attention. We're really sorry to hear about your experience. We appreciate how important it is to have control over your money. As a regulated and responsible bank, we sometimes review payments to keep us and our customers safe from potential fraud. We'll only reject a payment if we have reasons to believe an account isn't safe. Please be assured we don't make these decisions lightly. If you have any questions or concerns about this, please don't hesitate to get in touch with us by phone or via the in-app live chat - we're available 24/7 and happy to help further. Team Starling Response date: 26th July 2024

Starling for my small business

Been with Starling for my small business for some years now and had an excellent experience. Always able to access my account when needed and easy to use, easy to transfer money, ability to set categories for spends. Reviewed on: 18th June 2024

Reply from Starling Bank We're pleased we could provide an account that makes managing your small business easier Rebecca. Thanks for sharing your lovely review. Team Starling Response date: 18th June 2024

Sorted a problem quickly and with a nice manner

Sorted a problem quickly and with a nice manner Reviewed on: 28th May 2024

Excellent straightforward banking for sole traders

As a sole trader, I was looking for a Business Bank account that didn’t eat into my modest income, as had happened with my previous bank once their introductory offer ceased. Starling provided just that and more. I find them straightforward to deal with, easy to use, and, unlike other banks I have used in the past, have caused me no difficulties at all. Reviewed on: 24th May 2024

Reply from Starling Bank We're happy our account has made business banking easier for you Beverly. We're thrilled you're pleased with your account and everything's running smoothly. Team Starling Response date: 24th May 2024

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