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Review of the Starling Bank, Business account:

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Starling's high bar

I lost my phone and spent 2 days dealing with various banks and my mobile phone company to suspend, block, cancel and then reinstate apps, mobile and SIM. Starling was the ONLY ONE that made the process quick, easy and stress free. I'd like to give special thanks to Nicole. She was professional, friendly and lovely throughout, which is in stark contrast to how unprofessional, unfriendly and self serving all the others were. Yes, we live in different times of customer service, but I'm grateful to the high standards shown by Starling Bank. Reviewed on: 28th August 2026

Reply from Starling Bank Hi Nat, thanks for the review. We're sorry to hear that you lost your phone. We can't imagine how worrying and stressful that must have been. We're glad that our team were able to help, and it's been lovely reading about your experience with them. Thanks again, Team Starling Response date: 30th August 2026

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