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Ratings based on 141 reviews Last review 4 months ago

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to...

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Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Your Business Banking Reviews (141)

29th June 2019

Update as requested by Smart Money People

In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. Shortly after my initial review in April, I was rushed to...

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In response to an e-mail from Smart Money People requesting an update, I confirm that we are still with Barclays - BUT only because events have overtaken us and prevented us from switching. Shortly after my initial review in April, I was rushed to hospital for a very serious emergency operation, which took over three hours, but which was suuccessful and apparently saved my life. However, it is a very slow recovery process and so we have soldiered on with Barclays for the ime being - even though things have actually gone from bad to worse.
I have a personal Barclaycard predating our business accounts and, from day one, this seems to have confused your system as it muddles up my personal ID details with my son's ID details. My son is sole Director and both of us have debit cards on the business account, but when I have to contact the Helpline, they sometimes reject my answers -e.g. if MY mother's maiden name is rejected, I now know to gve them my own maiden name (i.e. the answer which my son would give). The same thing has happened with date of birth, home address etc. Here are some of the other problems we are still experiencing:
I am still unable to access the mobile banking ap as every time I try, it rejects my log in details. I have made countless visits to Barclays branches, who take my phone away and return it, assuring me that it will be fine now as there was a ''mix up'' with my ID details which is now sorted. Indeed it IS fine for a couple of days and then it locks me out again (I suspect after my son has accesserd the ap from his phone). So I return to the branch and the saga is repeated again - and again.
I have no idea why you seem obsessed with revamping your on line system - if it's not broken, why try to fix it?? It is very irritating to get used to a new layout only to find that it changes again - usually for something far more confusing and unreliable! But in my case, every time you revamp your on line system, I find myself locked out again and I have to call the help line. Again, the problem is invariably a ''mix up'' over my ID details and usually the help line are able to resolve it, although sometimes I am still unable to log in using my passcode and am forced to use PINsentry - and either way the solution only lasts until the next ''revamp''!
Bank reconciliation is a total nightmare with Barclays. I like to reconcile at least monthly, but our statement option is set to yearly and although I have made numerous attemps to amend this to monthly, each time I just get a message saying that something has gone wrong and you're working to fix it. So I use the search facility to ask for a list of all transactions for the complete month, but your system ALWAYS misses off transactions for the start and/or end of the period. Furthermore, the balances are not only totally inconsistent, but the running balances often make no sense at all. I have a transaction listing in front of me now which begins with a balance of £11,949.14 on 10/05/2019, the next entry is a withdrawal of £100 on 13/05/2019 and, miraculously, Barclays calculate a new running balance of £13,730.47!! Please send me one of your wonderful calculators as I would love to have a bank account where the balance increases tenfold when you wihdraw money! I almost sent myself insane trying to reconcile to your running balances before I realised that they were an absolutely unreliable load of rubbish (to put it politely). I have several similar statements also showing nonsense balances and would be happy to send them to you if you're interested.
There is no way that any business can operate efficiently with Barclays and you are, by far, THE worst Bank we have ever dealt with. Unless you can make some dramatic improvements, we shall be switching to another Bank as soon as I am well enough.

14th May 2019

What a joke! How in the hell are they still in business???

Business banking? With Barclays? Better shoot yourself in your foot then deal with this rubbish bank! Customer service - non-existent! The manager I had the appointment with looked and smelled like a bum! Unshaven and dirty! No interest in the...

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Business banking? With Barclays? Better shoot yourself in your foot then deal with this rubbish bank! Customer service - non-existent! The manager I had the appointment with looked and smelled like a bum! Unshaven and dirty! No interest in the customer whatsoever. Simple reply to any query takes over ten days sometimes. You think they will give you a call if the issue you raised got resolved? Forget it. If you wont chase it thy wont give a shit. Rubbish bank Lewisham branch is the worst in the country as well. Do not go there for nothing. I'm moving all my accounts from barclays. Bunch of parasites.

1st April 2019

Worst on line systems I've ever encountered

We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! We have been in business since 2012 and have a first...

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We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! We have been in business since 2012 and have a first class credit history, with no defaults and all loans now repaid over 12 months ago. We had a working overdraft of £3,000 with Lloyds, used on only two or three occasions for a very small amount and for just a few days, but Barclays refused to provide any overdraft facility at all and issued us with a Barclaycard instead - and the online system for that is even worse than the on line system for our current account!
Barclays don't understand the fundamental requirements of bank account administration. For example, their on line statements don't even show the type of transaction - so when I am trying to reconcile our account I have no idea whether the ''money out'' has been paid by card, DD, standing order, BACS or on line payment! Also I can reconcile to a balance at the end of the week, but when I try to reconcile at the end of the following week, I often find that Barclays have retrospectively juggled the previous week's transactions and the balance which I previously reconciled to has disappeared completely! ASK ANY ACCOUNT AND THEY WILL CONFIRM THAT BARCLAYS ARE FLOUTING THE MOST FUNDAMENTAL ACCOUNTING RULES - and they are making a simple job of reconciliation into an impossible nightmare.
To cap it all, Barclays have already closed the local branch on Thursdays and rumour has it that, like Lloyds, Barclays will soon be closing their local branch. What a costly and frustrating waste of time this has been for our small business.
I totally agree with the other comments on here about useless customer service, ''help line'' representatives whose responses are incomprehensible, let alone useless and feedback which is totally ignored.

7th March 2019

Bad customer service -Haywards Heath

Unacceptable customer service! I walked in and I was welcomed by a young Asian lady. I asked her about apprenticeship in Barclays. I explained that I already went through the online process, I applied for the closest vacancies but was emailed that...

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Unacceptable customer service! I walked in and I was welcomed by a young Asian lady. I asked her about apprenticeship in Barclays. I explained that I already went through the online process, I applied for the closest vacancies but was emailed that there aren't any near me. Instead of responding with a resolution or consulting with someone if she didn't know about apprenticeship, she simply said "Go on the Barclays website!"

I tried to explain myself again but she said "I don't know what you mean!" It was awkward, clearly she didn't want to communicate. All I wanted it was some help. I was strongly considering becoming an apprentice there but I am very disappointed with the staff; it hasn't been the 1st time as I am a customer there too! For such a well known bank I would have expected high level customer service. Please do train your staff better before letting them talk to customers because they are the ones representing Barclays! I will be awaiting customer service to come back to me and then I will update and post once they have.

2nd February 2019

King of Business Enterprise

When approaching applying for a business...

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When approaching applying for a business bank.
Having banked with them wasn't only quick adaptable friendly. Having been with them for Five years in times of high inflation the rates have been entirely affordable even to say acceptable.
Would highly recommend them for start up
speciallize sole trader partnership small enterprise businesses entrepreneurship development trades.

22nd January 2019

RECAP SERVICES LTD

Barclays Bank is a Bank that Bank Nothing but...

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Barclays Bank is a Bank that Bank Nothing but Security.
Barclays will always be in support in anyways of your needs and they will never turn away the hand of support for your business any time any day, The Business support Bank of our generation Barclays Bank.

16th January 2019

Low tech, high fees. Wish we'd started elsewhere.

It's hard to pick out one or a few little things that explain my great displeasure with Barclays business banking over the past 6-10 years. I will just say that I have never had a pleasant experience doing anything with them, unlike with the...

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It's hard to pick out one or a few little things that explain my great displeasure with Barclays business banking over the past 6-10 years. I will just say that I have never had a pleasant experience doing anything with them, unlike with the Nationwide where the simplicity and ease of doing this is at times a joy. Occasionally it's possible to get things done with Barclays, but it's usually a struggle and I try to delegate the work to other people to avoid the grief. I wish we'd gone with a different bank when we set up the business.

A few particular faults:
Branches are overcrowded and staff often unable to help. The staff are not at fault, it's the bank's rules and understaffing that are tying their hands.

Lots of charges and little extras that you wouldn't expect. Commission charges on $ and € purchases are ridiculous. We had to take another card elsewhere.

Terrible website that makes doing simple things difficult. It's more set up to advertise than to complete basic tasks like paying people. The log-in pages are unreliable, built with inappropriate technology.
The mobile app is also not as good as they say it is. e.g. try paying people from a long list of payees. It's like they've not actually used the app to do anything, just built a bare minimum app then put loads of money into promoting it instead of improving the user experience.

15th January 2019

Dreadful experience

I am a Premier Customer. Recently decided (to my dissapointment) to open a new business account with Barclays. Zero communications, worst branch service ever received (unable to make a transfer of my own from my own account in branch in person after...

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I am a Premier Customer. Recently decided (to my dissapointment) to open a new business account with Barclays. Zero communications, worst branch service ever received (unable to make a transfer of my own from my own account in branch in person after over 1.5 hours spent in branch; no reason given; still unresolved after 2 months!!!). If you want to do business, do it with anyone, but Barclays... :(

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