Worst on line systems I've ever encountered
We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! We have been in business since 2012 and have a first...Read more
We decided to move to Barclays because our local Lloyds branch had closed, but having applied in September 2018, it was months before our account was open - and it's been problems all the way! We have been in business since 2012 and have a first class credit history, with no defaults and all loans now repaid over 12 months ago. We had a working overdraft of £3,000 with Lloyds, used on only two or three occasions for a very small amount and for just a few days, but Barclays refused to provide any overdraft facility at all and issued us with a Barclaycard instead - and the online system for that is even worse than the on line system for our current account!
Barclays don't understand the fundamental requirements of bank account administration. For example, their on line statements don't even show the type of transaction - so when I am trying to reconcile our account I have no idea whether the ''money out'' has been paid by card, DD, standing order, BACS or on line payment! Also I can reconcile to a balance at the end of the week, but when I try to reconcile at the end of the following week, I often find that Barclays have retrospectively juggled the previous week's transactions and the balance which I previously reconciled to has disappeared completely! ASK ANY ACCOUNT AND THEY WILL CONFIRM THAT BARCLAYS ARE FLOUTING THE MOST FUNDAMENTAL ACCOUNTING RULES - and they are making a simple job of reconciliation into an impossible nightmare.
To cap it all, Barclays have already closed the local branch on Thursdays and rumour has it that, like Lloyds, Barclays will soon be closing their local branch. What a costly and frustrating waste of time this has been for our small business.
I totally agree with the other comments on here about useless customer service, ''help line'' representatives whose responses are incomprehensible, let alone useless and feedback which is totally ignored.