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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.15 (227 reviews)

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2.84

Based on 227 reviews, last reviewed 22nd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

40%

13%

36%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

They blocked my account because I did not want to ex... They blocked my account because I did not want to explain them all detailes of the payment I was going to make (such as why are you gonna pay, what ar... Read more Reviewed on: 22nd November 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (227)

They blocked my account because I did not want to ex...

They blocked my account because I did not want to explain them all detailes of the payment I was going to make (such as why are you gonna pay, what are you gonna buy, why etc.) Reviewed on: 22nd November 2025

I tried to activate a new card after my old one expi...

I tried to activate a new card after my old one expired, but I must have messed it up somehow. I had to call customer service to get it activated with security. They asked me to fax a bunch of ID paperwork. I called back later—some of it passed, but I had to refax because other parts didn’t. Eight months later, I’mSTILL HERE TRYING TO GET IN MY ACCOUNT! can see anything!!! BAD BAD CS! Reviewed on: 13th November 2025

I had a bussiness account with Barclays for about 4...

I had a bussiness account with Barclays for about 4 years. At some point they kept asking me silly questions (like why i take cash reguraly from my account). The call center us in India, talking with someone who speaks bad english (accent) and has no understanding of life in the UK is a major problem. Reviewed on: 5th September 2025

Friendly customer experience with quick responses.

Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Easy to bank on the app and online, handy tools for...

Easy to bank on the app and online, handy tools for smooth transactions. Great reassurance when confirming payees details. always helpful people when needed phone assistance Reviewed on: 16th April 2025

customer service is plain awful

Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

Dreadful and a complete waste of money

As a freelance designer, I thought it would be good to have a business bank account - sounded more professional. The reality is that I get absolutely nothing back from Barclays for having my business account. It has never been useful to me and now all the branches are closed. The only reason I still have it, is that they are SO difficult to contact, I have never found the time to work out how to switch to a regular account that I don't have to pay for every month. Reviewed on: 24th March 2025

Be prepared for interrogation

Trying to open a business account with these guys was like trying to get blood out of a stone....1st it couldn't link my company details to the companies house and took them 3 days to update...then once done I get integrated for my beauty company.....then when done and tried to pass the identity I had to go into the branch and they told me my water bill will not be accepted....then when I had my broadband bill on phone they said it had to be paper copy so I told them to print it they refused....anyway once I sent the print they took pictures of me and my passport then I was told it will take another 7 days to approve. So I have told them to cancel the whole thing....went to wise account opened with 1 hour. Reviewed on: 14th January 2025

Constant ID reviews.

Constant ID reviews are asked for. No matter how often you send the info. they dont seem to file it away or bother to read it. We have been with them thirty years and still they don’t know who we are. Today yet another review on. Pain of closing the count if we dont send it. Just awful awful customer relations. Reviewed on: 8th October 2024

Use staff that English is their first language!!

Using the business credit card and using 2 factor authentication is pathetic but even worse is dealing with the noisy background customer service team that can hardly speak English let alone understand English. Clearly the people that decide to outsource customer service to a country that English is a second or third language NEVER have to call the call centre!! Reviewed on: 8th October 2024

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