Write a review

Go to business site

Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.15 (227 reviews)

View other Barclays products

2.84

Based on 227 reviews, last reviewed 22nd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

40%

13%

36%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

They blocked my account because I did not want to ex... They blocked my account because I did not want to explain them all detailes of the payment I was going to make (such as why are you gonna pay, what ar... Read more Reviewed on: 22nd November 2025

Read all reviews Write a review

About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Review Barclays: Business Banking now

Help others make smarter decisions by sharing your own experience.

Write a review

Barclays Business Banking reviews (227)

I would give zero stars if I could.

I would give zero stars if I could. I have a small business and opened a Barclays business account. They phoned me out the blue and said they were from Know Your Customer team and asked for birth date, mother’s maiden name… I said sorry I don’t know who you are, was a bit rude and hung up. They then put a red mark against my name and account and for over a year have been demanding details about the business - making me complete forms of information, repeatedly said there’s missing details. They have frozen access to my bank account over 25 times in the last year. I’ve spent weeks worth of time talking to them to unfreeze it so I can pay people and receive income… it’s been awful. I have contract that pay in so it’s hard to switch banks. I put in a complaint and they closed that after two days without talking to me to resolve anything. Stay away from them if you are thinking of using them. This is harassment and I’ve thought of giving up on the business at times when I’ve been trying to pay things only to find my account frozen and it’s an hour wait in call centre queue to explain the issues yet again… Reviewed on: 25th September 2024

Horrible systems and service

Applied for a currency account 6 weeks ago. Was told it would take max 6 weeks before it was opened. Before then I would hear from the relevant department. Nothing has happened. I have chased this many times only to find out that they had lost my documents and had not done anything, but that they would now fast track the application. That was nearly 4 weeks ago. Nothing has happened. I will be leaving barclays after this horrible experience. I will close my business and personal account. Reviewed on: 27th May 2024

Three months to get a reply to a letter.

Dropped them after many years, after closure of all local business departments and branches. Awful communication problems, since I have problem on the phone. No email or chat, no contact form, no chatbot even! 3 months to get a reply to a letter! Reviewed on: 29th February 2024

Terrible customer service, lack of branches

Terrible customer service, lack of branches Reviewed on: 20th February 2024

Untrained staff.

Untrained staff. No branches, no attractive products Reviewed on: 15th February 2024

Closed my business account without giving a reason

I received a notice saying i got 6 weeks before my account is closed. There was no reason on the letter why the account is being closed. The account has never been overdrawn, no arrears or late payments. I called Barclays business team a few times, spent about 3 hours on the phone with them. Now, i am switching to another bank. Do not want to have an account with a bank that can close it without a reason Reviewed on: 1st December 2023

Closed accounts - they keep the money

As others have said they closed my business account and have kept the money. No one can actually explain it but it's to do with not updating information (which I did). No notice - just closure. If you are running a business under £2m turnover they have no interest (nobody on the board is responsible for small business - only Enterprise sized companies). Like others I'm in limbo with the KYC team clueless and me having no ability to accept or send money to anybody. if you have circa £10K to waste open an account. if not don't go near them - they have no interest in small companies any more. And given they have shut both local branches there's little point in using them over the newer more agile on-line banks. Reviewed on: 21st November 2023

Closed my business account and left me with no access to my money to pay my team

Barclays Business has left me thoroughly dissatisfied. A warning about potential restrictions prompted me to contact them, only to find no outstanding requests. Attempts to access my account were met with confusion and unhelpful transfers between representatives, some even hanging up. The removal of my account during an attempt to add a team member compounded the issue. Despite filing a complaint, the resolution was unsatisfactory, and subsequent calls only added to the frustration. The KYC team(know your customers) have no clue and the complaints team don't care. Once I regain access to my funds, I'll be seeking an alternative banking solution. One star is one too many. Reviewed on: 13th November 2023

Do not use this bank

After having 2 business accounts with Barclays for over 40 years I now can longer tolerate their appalling customer service. Due to a change in staff I needed to update my signing mandates. After a year of filling out forms, telephone calls and e-mails they still have not accepted my information. I have no idea what they are doing with the information I send them, but they are not logging it and every time i chase this they I get the same response and yet another form to sign and send back. The final straw is now they have actually suspended access to one of my accounts. I am making immediate arrangements to change. Reviewed on: 31st October 2023

Waiting for months for final statements

Barclays were ok for small business use. We switched away because they have horrible ethics, a mediocre service, and are expensive. Months after switching, we're still chasing our final statements. Barclays promised to send them, but the last time we called, they hung up on us. Dinosaur brands can't afford this bad customer service, and I'm glad we switched. Reviewed on: 14th September 2023

Do you have a different Barclays product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Amaiz 3.80 from 9 reviews
Business Current Account
from Unity Trust Bank 4.00 from 1 reviews
Business Banking
from HSBC 2.15 from 217 reviews

Want to see more from Barclays?

Wealth Management
from Barclays 5.00 from 1 reviews
Student Insurance
from Barclays 5.00 from 1 reviews
Graduate Additions
from Barclays 4.69 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub