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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.17 (225 reviews)

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2.87

Based on 225 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

13%

36%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

I had a bussiness account with Barclays for about 4... I had a bussiness account with Barclays for about 4 years. At some point they kept asking me silly questions (like why i take cash reguraly from my ac... Read more Reviewed on: 5th September 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (225)

Sadly I cannot give them NO STAR

Sadly I cannot give them NO STAR. I would if I could. As a small business we have banked with them for over 10 years and today they took all our money and shut our business account down - insisting that we had been warned as we were not responding to their apparent request to confirm our address (which is still the same as it was in day 1 when we started banking with them) ! This was a huge shock and our calls for help were met with rude and unhelpful responses. We are left hanging with payment from our online hanging in the air. We have now opened a new business account with another bank. Apparently the money that was in the account is going to be sent to us by check! What a terrible way to treat your customers. Reviewed on: 10th February 2023

If you like to wait for 3 hrs and no one answers this is the bank for you

Shut all the local branches now I have to drive 6 miles park and pay and walk across town, service is awful no contact and the ring back service is a joke a random number appears and asks for all your personel details to GO through security LOL . Been on hold for 3 hrs 10 mins now will be leaving Barclays as soon as I get set up with some bank that wants my custom Reviewed on: 8th February 2023

Happy customer

Recently started business and I have Barclays Business banking - really happy with service Reviewed on: 8th February 2023

Very good company

Very good compay for business banking Reviewed on: 8th February 2023

Threats to close the account so I have to spend 2 hours on the phone twice!!!

Had to provide some 'more information' about my company (we have banked with barclays for over 50 years) and are instructed to reply within 10 days or the account gets closed. I understand that we have to comply with the latest money laundering regulations but this service is absolutely utterly shocking - well its not a service really. After a barrage of text messages, emails, and app messages asking me to contact them - getting cut off, and further waiting - after 2 hours on the phone with some godawful music its difficult to remain objective. I realise the phone operator has no control over the ridiculous waiting times but really? After closing most of our high street banks this is what we are left with - hours of complete boredom on the phone, because obviously, I've got nothing else better to do. I would recommend any business to take their business elsewhere. Reviewed on: 7th February 2023

Bloody awful

I don't know where to start. I've been a personal customer for 30 years, and set up a business account with them in 2022. I've always been in credit and my business is profitable. The experience with Barclays has been awful. They closed their local branch within weeks of my opening my account, leaving the nearest brannch more than 20 miles aways. An overdraft application has taken months to progress, despite having an offer made in the post in June. I'm being ghosted and ignored by the business banking team, who are simply unable to help. Considering other options as am fed up with chasing. This is not the 'hassle free' experience they spend millions of pounds selling to people. It feels like a mess, and they've lost me for good. Reviewed on: 3rd February 2023

Great service

Needed statements from 6 year old closed business account and after several security checks they sent what I requested. Really nice lady on phone. Thanks Barclays! Reviewed on: 20th January 2023

Choose another bank!

Extremely slow service, un trained staff lack of customer service, inefficient service. Do not recommend!!! Reviewed on: 31st December 2022

Dreadful, just dreadful!

I simply cannot make regular payments to people because Barclays system removes Trusted payees on a weekly basis for no reason whatsove!!!! Nightmare when trying to process payroll and regular supplier payments - which, lets face it, that's what businesses do!!. No help whatsoever using their useless CHAT service. GO ELSEWHERE if you value your time and sanity! Reviewed on: 22nd December 2022

Business Accounts The worst!

I have Accounts since 1969 and Later a Limited company account in credit by tens of thousands. They asked for business details of the director etc then wrote to me saying they need additional information within 30 days or they will close my accounts. I have tried to call the number on several occasions but have been put on hold for ages. Once I got connected and got cut off in the middle of drawn out vetting procedure. As a precaution I am having to open an account with another Bank.and as a share holder in Barclays I am not taking this lying down!!! Reviewed on: 20th December 2022

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