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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.18 (224 reviews)

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2.86

Based on 224 reviews, last reviewed 12th Jun 2025

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (224)

If you like to wait for 3 hrs and no one answers this is the bank for you

Shut all the local branches now I have to drive 6 miles park and pay and walk across town, service is awful no contact and the ring back service is a joke a random number appears and asks for all your personel details to GO through security LOL . Been on hold for 3 hrs 10 mins now will be leaving Barclays as soon as I get set up with some bank that wants my custom Reviewed on: 8th February 2023

Happy customer

Recently started business and I have Barclays Business banking - really happy with service Reviewed on: 8th February 2023

Very good company

Very good compay for business banking Reviewed on: 8th February 2023

Threats to close the account so I have to spend 2 hours on the phone twice!!!

Had to provide some 'more information' about my company (we have banked with barclays for over 50 years) and are instructed to reply within 10 days or the account gets closed. I understand that we have to comply with the latest money laundering regulations but this service is absolutely utterly shocking - well its not a service really. After a barrage of text messages, emails, and app messages asking me to contact them - getting cut off, and further waiting - after 2 hours on the phone with some godawful music its difficult to remain objective. I realise the phone operator has no control over the ridiculous waiting times but really? After closing most of our high street banks this is what we are left with - hours of complete boredom on the phone, because obviously, I've got nothing else better to do. I would recommend any business to take their business elsewhere. Reviewed on: 7th February 2023

Bloody awful

I don't know where to start. I've been a personal customer for 30 years, and set up a business account with them in 2022. I've always been in credit and my business is profitable. The experience with Barclays has been awful. They closed their local branch within weeks of my opening my account, leaving the nearest brannch more than 20 miles aways. An overdraft application has taken months to progress, despite having an offer made in the post in June. I'm being ghosted and ignored by the business banking team, who are simply unable to help. Considering other options as am fed up with chasing. This is not the 'hassle free' experience they spend millions of pounds selling to people. It feels like a mess, and they've lost me for good. Reviewed on: 3rd February 2023

Great service

Needed statements from 6 year old closed business account and after several security checks they sent what I requested. Really nice lady on phone. Thanks Barclays! Reviewed on: 20th January 2023

Choose another bank!

Extremely slow service, un trained staff lack of customer service, inefficient service. Do not recommend!!! Reviewed on: 31st December 2022

Dreadful, just dreadful!

I simply cannot make regular payments to people because Barclays system removes Trusted payees on a weekly basis for no reason whatsove!!!! Nightmare when trying to process payroll and regular supplier payments - which, lets face it, that's what businesses do!!. No help whatsoever using their useless CHAT service. GO ELSEWHERE if you value your time and sanity! Reviewed on: 22nd December 2022

Business Accounts The worst!

I have Accounts since 1969 and Later a Limited company account in credit by tens of thousands. They asked for business details of the director etc then wrote to me saying they need additional information within 30 days or they will close my accounts. I have tried to call the number on several occasions but have been put on hold for ages. Once I got connected and got cut off in the middle of drawn out vetting procedure. As a precaution I am having to open an account with another Bank.and as a share holder in Barclays I am not taking this lying down!!! Reviewed on: 20th December 2022

Terrible! Do NOT open a business acc with Barclays

I am an existing Barclays personal customer. I applied for a business bank account in early November and it's now December. I’ve spoken to dozens of different customer service agents over the course of the last few weeks to obtain my new business account details but to no avail! Every time spoke to someone I got new conflicting information! Weeks later, I still haven’t been able to obtain my business account details as Barclays business department are so inept! My customers are unable to pay for my servies simply because I can’t give them the bank account details which I do not have! Worst customer service from a bank I've experienced. Repeatedly let down from promises and made things very very difficult! Very painful experience over the phone, for someone to just take a message and pass it along to someone else. DO NOT USE BARCLAYS! YOU WILL REGRET IT!!! Do not open a business account with these absolute jokers! DO NOT DEAL WITH BARCLAY BUSINESS!! The customer service people I have spoken to just give out incorrect information! It took an hour to lodge a complaint today on the phone! Business manager TRISTAN BARDEN is an absolute incompetent joker who ignores your emails and phone calls. Absolutely disappointed in your customer service. You don't care about your customers so I cancelled my application and went with another bank instead. Thank god I did it early in the process! Reviewed on: 6th December 2022

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