Write a review

Go to business site

Barclays: Business Banking reviews

Name: Business Banking
Rating: 2.86 (235 reviews)

View other Barclays products

2.86

Based on 235 reviews, last reviewed 24th Apr 2026

300% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

40%

13%

36%

Latest highest rating:

5

Satisfied customer Transfers and payments are handled quickly and efficiently. The Barclays Banking App works flawlessly, and the support staff is always ready to help a... Read more Reviewed on: 24th April 2026

Latest lowest rating:

1

do Barclays have any branches left? closing branches no customer service long waits on telephone staff to greet you at branch to force you to use a atm staff did not understand speak... Read more Reviewed on: 17th April 2026

Read all reviews Write a review

About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Review Barclays: Business Banking now

Help others make smarter decisions by sharing your own experience.

Write a review

Barclays Business Banking reviews (235)

Decent service unless you need the personal touch!

The Barclays Business Banking Provision for Small Companies is okay on a day-to-day level. Their online facilities and SmartPhone APP are excellent, but if I need to contact my personal relationship manager it's terrible. I have his direct email, but he takes a long-time to answer and is not interested in helping beyond the standard requests I could satisfy myself via the online service. If you are looking for a simple product that's largely managed online this is a good account for you. If you want a more personal, human touch look elsewhere. Reviewed on: 12th January 2016

Great Customer Service

I needed to add my Business Accounts to my Barclays Mobile Banking APP. Great service, the changes were all made in under five minutes. No long periods on hold! Great! Perhaps, some of the telephone business banking staff should be transferred to the premier banking telephone team - when I phoned them about a similar issue they were poor! Reviewed on: 6th October 2015

Great local banking

I've been lucky enough to have a personal relationship manager throughout my time with Barclays. He always tries to be helpful and actually demonstrates a real interest in what we do, so I highly recommend Barclays for personal business banking. Reviewed on: 25th June 2015

Mistakes opening my account, and not interested in helping me develop my business

Really awful. Mistakes, potentially (because of my personal circumstances) putting me in actual physical danger, as (entirely unknown to me) they used the wrong details, the wrong address from a long closed account. I ended up getting compensation (though no proper apology) - this is just 4 weeks after I opened the account. What a start. Then no interest in helping me to get some cashflow finance sorted - my Business Manager was dismissive and I got no support at all. And counter staff unhelpful and surly when I tried to change some money. Website seems ok, but on a personal basis, terrible. I will be looking elsewhere once I have summoned up the courage to actually try and close the account. Reviewed on: 12th March 2015

Attuned to mine and my businesses needs

I run a small business and have been pleasantly surprised by Barclays. The process of opening an account is relatively painless and so far the account has served the business very well. Reviewed on: 5th March 2015

An honest approach

I have used a number of banks for my businesses over my lifetime - including all the main banks. I have found Barclays approach to be the most straightforward and really honest too. Not everything goes smoothly 100% of the time, but good communication and a can do attitude really help! Reviewed on: 23rd February 2015

Allways been straight with me.

Whilst I'm not 100% happy with all their charges, I have to say that they are the only bank that I've ever dealt with that have been 100% straight with me over charges etc. Reviewed on: 18th January 2015

excellent

Excellent service. My Business Manager at my branch was brilliant, he showed interest in my business & myself. My business manager also arranged a pop up shop for me at my local branch which gave my business the boost & publicity it needed. Reviewed on: 24th December 2014

Luck whether you speak to someone good on the phone. Charged me for a problem with their international payments documentation.

I've just started my own business designing rucksacks, getting them manufactured in China and brought to Europe. I needed a bank with an international reputation who could handle my international payments to China. My payment didn't go through due to Barclays failing to include my business address. I called to tell them to amend this. They did but they charged me an amendment fee. The following took 4 hours of my time to fix. I called to complain, fix their process for future international payments and fairly receive the £20. My first call was 1 hour long. the first person I spoke to treated me as a threat, telling me I was wrong and failing to grasp my problem. She passed me to two wrong departments and had explained my problem incorrectly to each. When I was finally put through to the correct department, someone accidentally hung up on me. I called back. An amazing customer services person came on the phone and fixed everything. I'm thrilled I was allotted this person on the phone lottery. Mixed bag. Broken documentation policy, no admittance of a problem until I complsined a second time. I told I need a work around and there is no solution. I applaud the final person I spoke to but I'm on the look out for a bank that takes international business payments transactions seriously. Reviewed on: 23rd December 2014

Do you have a different Barclays product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Business Banking
from RBS 3.32 from 34 reviews
GoCardless Pro
from GoCardless 3.67 from 4 reviews
Business Banking
from Bank of Scotland 2.67 from 16 reviews

Want to see more from Barclays?

Student Insurance
from Barclays 5.00 from 1 reviews
Life Insurance
from Barclays 4.76 from 8 reviews
Graduate Additions
from Barclays 4.69 from 12 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub