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Barclays: Business Banking reviews

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2.87
Based on 224 reviews, last reviewed 12th Jun 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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13%
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5%
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35%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025
Aaron McManamon's avatar
Aaron McManamon

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025
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Gizmo
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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (224)

Not a bank for me

1
I have recently taken over a small businessnand have spent literally hours on the phone trying to sort out online banking, duel authorization, telephone banking and problems with the mandate. I have been in branch too and nobody is very helpful. Hours on hold calling their helpline to then get little help at the end! Reviewed on: 21st April 2016
Abby Louise's avatar
Abby Louise

Won't go near a Barclays ever again

1
Very unhelpful, both in person, on the phone, and online. Promised information never arrived. Impossible to find out anything online, made to go through hoops - catch 22 hoops in my case as they hadn't sent me the information I needed to answer their security questions. In-branch is entirely inappropriate environment for doing ANY banking - business or private - with staff avoiding you, no queuing system, and then you confidential financial details discussed loudly in the open floor area. A truly horrible experience. Reviewed on: 28th March 2016
DTP's avatar
DTP

Good service

5
Barclays provide excellent customer service beyond the realms of other banks. Reviewed on: 16th February 2016
Jessica_North Star's avatar
Jessica_North Star

Goo day to day business banking

5
Contact with our Barclays business manager is most valued. Making it easier to access capital would be helpful. Reviewed on: 16th February 2016
Gary 's avatar
Gary

Good service

4
Have banked with Nationwide for many years and have never had a problem with them. Customer service is always good and when my new debit card was sent to my old address they sorted it out very quickly. Reviewed on: 16th February 2016
Alana Walker's avatar
Alana Walker

Long Term Relationship

4
We have banked with Barclays since the start of the business in the 80's. Like a marriage we have been together in good times and bad. We have stayed with them due to good service and not lethargy Reviewed on: 15th February 2016
Yvonne Wilkinson's avatar
Yvonne Wilkinson

Banking Service

4
Good relationship manager, however they can be very difficult to contact! Calls are often redirected to a customer services department. Reviewed on: 12th February 2016
NECC Member 15's avatar
NECC Member 15

Good in general

4
Customer service is often good. A UK call centre would be better for us. Reviewed on: 12th February 2016
NECC Member 12's avatar
NECC Member 12

Good service

5
Continued good service but nothing special. I find the customer service good in branch, and a UK call centre would be better when I need to contact them on the telephone. Reviewed on: 12th February 2016
NECC Member 8's avatar
NECC Member 8

Biz Development Manager

2
Not the most helpful if I'm honest. Business banking services feel expensive even though it's a necessity. More competitive rates for SMEs would be better. Reviewed on: 12th February 2016
NECC Member 6's avatar
NECC Member 6

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