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Barclays: Business Banking reviews

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2.81
Based on 223 reviews, last reviewed 16th Apr 2025
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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5%
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35%

Latest highest rating:

5

Easy to bank on the app and online, handy tools for... Easy to bank on the app and online, handy tools for smooth transactions. Great reassurance when confirming payees details. always helpful people when ... Read more Reviewed on: 16th April 2025
Ani C's avatar
Ani C

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025
Gizmo's avatar
Gizmo
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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (223)

Won't go near a Barclays ever again

1
Very unhelpful, both in person, on the phone, and online. Promised information never arrived. Impossible to find out anything online, made to go through hoops - catch 22 hoops in my case as they hadn't sent me the information I needed to answer their security questions. In-branch is entirely inappropriate environment for doing ANY banking - business or private - with staff avoiding you, no queuing system, and then you confidential financial details discussed loudly in the open floor area. A truly horrible experience. Reviewed on: 28th March 2016
DTP's avatar
DTP

Good service

5
Barclays provide excellent customer service beyond the realms of other banks. Reviewed on: 16th February 2016
Jessica_North Star's avatar
Jessica_North Star

Goo day to day business banking

5
Contact with our Barclays business manager is most valued. Making it easier to access capital would be helpful. Reviewed on: 16th February 2016
Gary 's avatar
Gary

Good service

4
Have banked with Nationwide for many years and have never had a problem with them. Customer service is always good and when my new debit card was sent to my old address they sorted it out very quickly. Reviewed on: 16th February 2016
Alana Walker's avatar
Alana Walker

Long Term Relationship

4
We have banked with Barclays since the start of the business in the 80's. Like a marriage we have been together in good times and bad. We have stayed with them due to good service and not lethargy Reviewed on: 15th February 2016
Yvonne Wilkinson's avatar
Yvonne Wilkinson

Banking Service

4
Good relationship manager, however they can be very difficult to contact! Calls are often redirected to a customer services department. Reviewed on: 12th February 2016
NECC Member 15's avatar
NECC Member 15

Good in general

4
Customer service is often good. A UK call centre would be better for us. Reviewed on: 12th February 2016
NECC Member 12's avatar
NECC Member 12

Good service

5
Continued good service but nothing special. I find the customer service good in branch, and a UK call centre would be better when I need to contact them on the telephone. Reviewed on: 12th February 2016
NECC Member 8's avatar
NECC Member 8

Biz Development Manager

2
Not the most helpful if I'm honest. Business banking services feel expensive even though it's a necessity. More competitive rates for SMEs would be better. Reviewed on: 12th February 2016
NECC Member 6's avatar
NECC Member 6

Good app and good service

3
My needs are quite simple. Most banks do service really, really badly. Barclays haven't upset me yet. I particularly like the easy to use app. It helps me pay my suppliers quickly, and has no admin burden. Reviewed on: 12th February 2016
Graeme_STO's avatar
Graeme_STO

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