Roger's community profile page - Smart Money People

Write a review

Viewing profile for,

Roger

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Barclays, Business Banking:

View on product page

Customer Service?

I have been running a (small) business account at Barclays for a number of years - I rarely have to go into a branch, and most transactions are done on the internet. So far so good. However I've had three instances when I've been locked out of my account for no reason, and unable to transact. When I've called customer services to sort out and get me back online they have absolutely failed. They've made promises - 48 hrs and you'll be back online - Didn't happen. On every occasion I've had to go into a branch to transact. My most recent incident has been ongoing for two weeks, and I'm still having to go into a branch to transact - useless. Now finally I've decided to bite the bullet and find another online bank Reviewed on: 27th October 2017

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.