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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.2 (219 reviews)

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2.79

Based on 219 reviews, last reviewed 8th Oct 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

40%

14%

35%

Latest highest rating:

5

recommend 100% you will not be disappointed choosing barclays for your business Reviewed on: 18th August 2023

Latest lowest rating:

1

Constant ID reviews. Constant ID reviews are asked for. No matter how often you send the info. they dont seem to file it away or bother to read it. We have been with them... Read more Reviewed on: 8th October 2024

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (219)

An honest approach

I have used a number of banks for my businesses over my lifetime - including all the main banks. I have found Barclays approach to be the most straightforward and really honest too. Not everything goes smoothly 100% of the time, but good communication and a can do attitude really help! Reviewed on: 23rd February 2015

Allways been straight with me.

Whilst I'm not 100% happy with all their charges, I have to say that they are the only bank that I've ever dealt with that have been 100% straight with me over charges etc. Reviewed on: 18th January 2015

excellent

Excellent service. My Business Manager at my branch was brilliant, he showed interest in my business & myself. My business manager also arranged a pop up shop for me at my local branch which gave my business the boost & publicity it needed. Reviewed on: 24th December 2014

Luck whether you speak to someone good on the phone. Charged me for a problem with their international payments documentation.

I've just started my own business designing rucksacks, getting them manufactured in China and brought to Europe. I needed a bank with an international reputation who could handle my international payments to China. My payment didn't go through due to Barclays failing to include my business address. I called to tell them to amend this. They did but they charged me an amendment fee. The following took 4 hours of my time to fix. I called to complain, fix their process for future international payments and fairly receive the £20. My first call was 1 hour long. the first person I spoke to treated me as a threat, telling me I was wrong and failing to grasp my problem. She passed me to two wrong departments and had explained my problem incorrectly to each. When I was finally put through to the correct department, someone accidentally hung up on me. I called back. An amazing customer services person came on the phone and fixed everything. I'm thrilled I was allotted this person on the phone lottery. Mixed bag. Broken documentation policy, no admittance of a problem until I complsined a second time. I told I need a work around and there is no solution. I applaud the final person I spoke to but I'm on the look out for a bank that takes international business payments transactions seriously. Reviewed on: 23rd December 2014

Provide everything we need from a business bank account

Barclays are fast to reply to any questions we have. Never had a problem with them, a good business bank. Reviewed on: 24th November 2014

Not the most efficient

Overall, I'm quite happy with Barclays - I've never thought of leaving...but I would say that they don't seem to be the quickest / more attentive to business needs. Sometimes things feel like they take too long, or standard questions seem to throw them a bit Reviewed on: 18th November 2014

Tried to open an account...3 weeks wait for appointment!

I was urgently trying to open a business account, and was offered an appointment 3 weeks away...called HSBC and got one in 2 weeks. Maybe they are so good that you just have too wait, but i couldn't wait the extra week Reviewed on: 14th November 2014

Online banking is top and quick to use

I run a small business and Barclays have helped make banking easy for us. I think the online banking service is really good, and works for me Reviewed on: 14th November 2014

Great account for new and small businessess

I have had two small businesses accounts with Barclays since 2012. I have direct access to a local business manager via both email and a telephone number. This relationship manager is also supported by a telephone team. The first year of banking is free. The second year sees some small, but reasonable charges apply. Barclays also put you onto their Connector programme which publishes advice on running a small business, this is not so useful, but as it only means you receive emails that give you the option to access further information or not, it is not intrusive. In summary, great for anyone starting a business. Reviewed on: 17th October 2014

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