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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.18 (224 reviews)

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2.88

Based on 224 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (224)

Great Customer Service

I needed to add my Business Accounts to my Barclays Mobile Banking APP. Great service, the changes were all made in under five minutes. No long periods on hold! Great! Perhaps, some of the telephone business banking staff should be transferred to the premier banking telephone team - when I phoned them about a similar issue they were poor! Reviewed on: 6th October 2015

Great local banking

I've been lucky enough to have a personal relationship manager throughout my time with Barclays. He always tries to be helpful and actually demonstrates a real interest in what we do, so I highly recommend Barclays for personal business banking. Reviewed on: 25th June 2015

Mistakes opening my account, and not interested in helping me develop my business

Really awful. Mistakes, potentially (because of my personal circumstances) putting me in actual physical danger, as (entirely unknown to me) they used the wrong details, the wrong address from a long closed account. I ended up getting compensation (though no proper apology) - this is just 4 weeks after I opened the account. What a start. Then no interest in helping me to get some cashflow finance sorted - my Business Manager was dismissive and I got no support at all. And counter staff unhelpful and surly when I tried to change some money. Website seems ok, but on a personal basis, terrible. I will be looking elsewhere once I have summoned up the courage to actually try and close the account. Reviewed on: 12th March 2015

Attuned to mine and my businesses needs

I run a small business and have been pleasantly surprised by Barclays. The process of opening an account is relatively painless and so far the account has served the business very well. Reviewed on: 5th March 2015

An honest approach

I have used a number of banks for my businesses over my lifetime - including all the main banks. I have found Barclays approach to be the most straightforward and really honest too. Not everything goes smoothly 100% of the time, but good communication and a can do attitude really help! Reviewed on: 23rd February 2015

Allways been straight with me.

Whilst I'm not 100% happy with all their charges, I have to say that they are the only bank that I've ever dealt with that have been 100% straight with me over charges etc. Reviewed on: 18th January 2015

excellent

Excellent service. My Business Manager at my branch was brilliant, he showed interest in my business & myself. My business manager also arranged a pop up shop for me at my local branch which gave my business the boost & publicity it needed. Reviewed on: 24th December 2014

Luck whether you speak to someone good on the phone. Charged me for a problem with their international payments documentation.

I've just started my own business designing rucksacks, getting them manufactured in China and brought to Europe. I needed a bank with an international reputation who could handle my international payments to China. My payment didn't go through due to Barclays failing to include my business address. I called to tell them to amend this. They did but they charged me an amendment fee. The following took 4 hours of my time to fix. I called to complain, fix their process for future international payments and fairly receive the £20. My first call was 1 hour long. the first person I spoke to treated me as a threat, telling me I was wrong and failing to grasp my problem. She passed me to two wrong departments and had explained my problem incorrectly to each. When I was finally put through to the correct department, someone accidentally hung up on me. I called back. An amazing customer services person came on the phone and fixed everything. I'm thrilled I was allotted this person on the phone lottery. Mixed bag. Broken documentation policy, no admittance of a problem until I complsined a second time. I told I need a work around and there is no solution. I applaud the final person I spoke to but I'm on the look out for a bank that takes international business payments transactions seriously. Reviewed on: 23rd December 2014

Provide everything we need from a business bank account

Barclays are fast to reply to any questions we have. Never had a problem with them, a good business bank. Reviewed on: 24th November 2014

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