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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.17 (223 reviews)

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2.81

Based on 223 reviews, last reviewed 16th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

Easy to bank on the app and online, handy tools for... Easy to bank on the app and online, handy tools for smooth transactions. Great reassurance when confirming payees details. always helpful people when ... Read more Reviewed on: 16th April 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (223)

Happy with the service, no major issues

Happy with the service, and really have no major issues in general. I like that they're local, friendly, and helpful. Reviewed on: 21st January 2016

No problems with it

Easy to use on a day-to-day basis. Reviewed on: 20th January 2016

Ok

Online system, can integrate with accounting system. BACS as it is free of charge. Better support to small businesses would help as would better maintaining website and making online banking easier to use. Charges are sometimes excessive. Reviewed on: 20th January 2016

I set up the account with Barclays as it seemed easier joined with my personal. however the account took nearly a month to open and there are a lot of hidden charges.

I have also reviewed my last statements and the bank charges have gone up nearly double. I plan now to shop around and see which bank can offer the best rates. Reviewed on: 19th January 2016

I find Business Banking efficient as I can do it all online.

I don't know who my current business bank manager is at the moment - they send a letter every time it changes, but because I find I can do everything I need to online, I never have the need to contact my dedicated manager. I keep the business account in credit at all costs, because I know from the experience of others that Banks are very tough and inflexible when it comes to overdrafts/business loans. I find the PinSentry security system quite clumsy for online business banking, although I appreciate security is of paramount importance. But it can be inconvenient when the battery runs out in the machine and you have some urgent transactions to do! Reviewed on: 15th January 2016

Great!

Excellent advice and service. I trust them and feel they are giving me good advice, I would recommend. Reviewed on: 15th January 2016

Easy access and great customer service

Having been self employed for a number of years I decided to open up a business banking account. Having researched the market I eventually went with Barclays who offered easy access both online and in-branch. Overall I've been fairly satisfied with my experience - I was particularly impressed with the level of customer service in-branch where they are keen to sort things out as quick as possible. Reviewed on: 15th January 2016

Barclays business banking - highly recommend

Since launching our business in June 2013 we have used Barclays business banking. The package we signed up to includes BusinessWorks - a suite of information and facilities to utilise, including Sage, which have helped our start-up grow. The support we have received from both our business advisor and via the hotline has been great and we are very happy to continue working with Barclays as our businesses expands. Reviewed on: 13th January 2016

Decent service unless you need the personal touch!

The Barclays Business Banking Provision for Small Companies is okay on a day-to-day level. Their online facilities and SmartPhone APP are excellent, but if I need to contact my personal relationship manager it's terrible. I have his direct email, but he takes a long-time to answer and is not interested in helping beyond the standard requests I could satisfy myself via the online service. If you are looking for a simple product that's largely managed online this is a good account for you. If you want a more personal, human touch look elsewhere. Reviewed on: 12th January 2016

Great Customer Service

I needed to add my Business Accounts to my Barclays Mobile Banking APP. Great service, the changes were all made in under five minutes. No long periods on hold! Great! Perhaps, some of the telephone business banking staff should be transferred to the premier banking telephone team - when I phoned them about a similar issue they were poor! Reviewed on: 6th October 2015

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