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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.2 (219 reviews)

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2.79

Based on 219 reviews, last reviewed 8th Oct 2024

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

40%

14%

35%

Latest highest rating:

5

recommend 100% you will not be disappointed choosing barclays for your business Reviewed on: 18th August 2023

Latest lowest rating:

1

Constant ID reviews. Constant ID reviews are asked for. No matter how often you send the info. they dont seem to file it away or bother to read it. We have been with them... Read more Reviewed on: 8th October 2024

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (219)

I find Business Banking efficient as I can do it all online.

I don't know who my current business bank manager is at the moment - they send a letter every time it changes, but because I find I can do everything I need to online, I never have the need to contact my dedicated manager. I keep the business account in credit at all costs, because I know from the experience of others that Banks are very tough and inflexible when it comes to overdrafts/business loans. I find the PinSentry security system quite clumsy for online business banking, although I appreciate security is of paramount importance. But it can be inconvenient when the battery runs out in the machine and you have some urgent transactions to do! Reviewed on: 15th January 2016

Great!

Excellent advice and service. I trust them and feel they are giving me good advice, I would recommend. Reviewed on: 15th January 2016

Easy access and great customer service

Having been self employed for a number of years I decided to open up a business banking account. Having researched the market I eventually went with Barclays who offered easy access both online and in-branch. Overall I've been fairly satisfied with my experience - I was particularly impressed with the level of customer service in-branch where they are keen to sort things out as quick as possible. Reviewed on: 15th January 2016

Barclays business banking - highly recommend

Since launching our business in June 2013 we have used Barclays business banking. The package we signed up to includes BusinessWorks - a suite of information and facilities to utilise, including Sage, which have helped our start-up grow. The support we have received from both our business advisor and via the hotline has been great and we are very happy to continue working with Barclays as our businesses expands. Reviewed on: 13th January 2016

Decent service unless you need the personal touch!

The Barclays Business Banking Provision for Small Companies is okay on a day-to-day level. Their online facilities and SmartPhone APP are excellent, but if I need to contact my personal relationship manager it's terrible. I have his direct email, but he takes a long-time to answer and is not interested in helping beyond the standard requests I could satisfy myself via the online service. If you are looking for a simple product that's largely managed online this is a good account for you. If you want a more personal, human touch look elsewhere. Reviewed on: 12th January 2016

Great Customer Service

I needed to add my Business Accounts to my Barclays Mobile Banking APP. Great service, the changes were all made in under five minutes. No long periods on hold! Great! Perhaps, some of the telephone business banking staff should be transferred to the premier banking telephone team - when I phoned them about a similar issue they were poor! Reviewed on: 6th October 2015

Great local banking

I've been lucky enough to have a personal relationship manager throughout my time with Barclays. He always tries to be helpful and actually demonstrates a real interest in what we do, so I highly recommend Barclays for personal business banking. Reviewed on: 25th June 2015

Mistakes opening my account, and not interested in helping me develop my business

Really awful. Mistakes, potentially (because of my personal circumstances) putting me in actual physical danger, as (entirely unknown to me) they used the wrong details, the wrong address from a long closed account. I ended up getting compensation (though no proper apology) - this is just 4 weeks after I opened the account. What a start. Then no interest in helping me to get some cashflow finance sorted - my Business Manager was dismissive and I got no support at all. And counter staff unhelpful and surly when I tried to change some money. Website seems ok, but on a personal basis, terrible. I will be looking elsewhere once I have summoned up the courage to actually try and close the account. Reviewed on: 12th March 2015

Attuned to mine and my businesses needs

I run a small business and have been pleasantly surprised by Barclays. The process of opening an account is relatively painless and so far the account has served the business very well. Reviewed on: 5th March 2015

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