Absolutely appalling is the nicest adjective I can use!
My business has 3 separate companies accounts, and is charity and not for profit supporting the NHS Maternity sector. We have been with HSBC for over 35 years. I have never, ever, been so frustrated and angry as now with regard to its supposed...Read more
My business has 3 separate companies accounts, and is charity and not for profit supporting the NHS Maternity sector. We have been with HSBC for over 35 years. I have never, ever, been so frustrated and angry as now with regard to its supposed 'safeguarding' technique for want of a better word. The issue with one of the companies has been going on now for over 18 months. Constant emailing, phoning (which is a nightmare - waiting for at least half an hour to find you cant hear the person at the end, and they don't seem to understand anything), and complaining. Generic non sensible responses to any complaint - just a standard nothing telling you how' important safeguarding is and for us to be mindful of taking it seriously'!!! The safeguarding on line form is impossible to complete for us as most of the questions are irrelevant to our charity. One document fits all as they say! We finally completed this after one year in February, after an apology and small compensation for what took literally days out of my business time! Hooray I thought. To my horror another request was flagged up three weeks later to complete another! 'It is a random request from the computer' says the non helpful HSBC clerk. There are so many issues, and the problem is that nothing seems to get resolved. I cannot bear this anymore, and no one with any tiny amount of competence is available. Can anyone help???