Help us to find the best credit providers & you could win £1000!
Help us to find the best credit providers & you could win £1000! Vote in the Consumer Credit Awards
Vote in the Consumer Credit Awards

HSBC Business Banking Reviews

Ratings based on 50 reviews Last review 1 week ago

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many...

Read Full Description

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

5 7
4 16
3 11
2 5
1 11

Our Smart Money People 360° Rating

Poor Business Banking Rating
Combines our customer review data set with wider market analysis. Find out more here.

Your Business Banking Reviews (50)

17th May 2017

awful service

Tried to open business account. Someone called me up to ask me to call them back. Tried to call back waiting 20mins and still no one answered the phone. Sent an email asking for soneone to call me and no one did. Then they closed my application.

2nd March 2017

Poor communication, not bearable long waiting time for telephone banking

During the meeting with business account manager in the branch we, the account manager and I, found out my account was being charged with the service which I never applied for. The manager promised to refund the charge and stop the charge payment....

Read more

During the meeting with business account manager in the branch we, the account manager and I, found out my account was being charged with the service which I never applied for. The manager promised to refund the charge and stop the charge payment.

Untill now, 2nd March, my account is still being charged. I emailed to the business account manager but the email failed to reach. I tried business telephone banking but the waiting time was unbearably long. When finally talked to the call agent, I was asked 3 security questions I never was told to prepare for the phone call.

Now there is no way round to fix this problem as there is no business account manager available in the local branch. To fix this I have to make an appointment with branch manager or wait to receive telephone banking pack.

I would not recomment HSBC Business account to anyone.

16th January 2017

Little value add

We've never had a major issue, but the service can sometimes seem a little disjointed. No real effort is made to understand the business. It's just a transactional relationship that has been adequate to date.

28th September 2016

Good service in Newcastle branch

I was told I needed to go into branch to get a letter required by our investors. I was met promptly and my request was dealt with within 10 min. Knocked off a star, as would have been easier for them to email or mail me this letter!

31st August 2016

ABSOLUTELY DISGUSTING THEIVS

TERRIBLE CUSTOMER SERVICE, CHARGING FOR ACCOUNT, THEN ADD ON EXTRA CHARGES AS AND WHEN THEY SEE FIT, WAIT FOR A LONG TIME FOR CALL TO BE ANSWERED, THEN THEY DON'T HAVE A CLUE WHATS GOING ON WITH MY ACCOUNT, CHEQUES NOT BEING GRACED WHEN THERE IS MORE...

Read more

TERRIBLE CUSTOMER SERVICE, CHARGING FOR ACCOUNT, THEN ADD ON EXTRA CHARGES AS AND WHEN THEY SEE FIT, WAIT FOR A LONG TIME FOR CALL TO BE ANSWERED, THEN THEY DON'T HAVE A CLUE WHATS GOING ON WITH MY ACCOUNT, CHEQUES NOT BEING GRACED WHEN THERE IS MORE THAN ENOUGH MONEY IN ACCOUNT, BILLS NOT BEING PAID WHEN SUFFICIENT FUNDS, THEN AGAIN FEES ARE ADDED! WOULD AVOID LIKE THE PLAGUE!! USELESS THIEVING AND INCOMPETENT.

1st July 2016

Awful service noone answering phone. been on hold for over an hour.

Waited an hour to talk to someone to authorise an payment ,hour later still on hold .Absolutely disgusting...

Read more

Waited an hour to talk to someone to authorise an payment ,hour later still on hold .Absolutely disgusting service.

live chat is even worse, the agents do not know what they are doing.
customer: need to make payment over phone for insurance.
agent, why don't you pay online to friends and family.

explained 15 times then give up. time to change bank.

30th June 2016

Greedy.

These are the greediest bank I have ever dealt with they changed the detail of my account though I did not want it and now I pay them to put my money in there. I have to have a business account for the tax man and I cannot leave as I have an...

Read more

These are the greediest bank I have ever dealt with they changed the detail of my account though I did not want it and now I pay them to put my money in there. I have to have a business account for the tax man and I cannot leave as I have an overdraft. Greedy pigs.

28th March 2016

Online Banking - Needs Improvement

I have had a business account with HSBC for a few years and also have bank accounts with two other banks. I use online banking at all three banks and find that HSBC online banking is nowhere near as user friendly as the others. The log in process is...

Read more

I have had a business account with HSBC for a few years and also have bank accounts with two other banks. I use online banking at all three banks and find that HSBC online banking is nowhere near as user friendly as the others. The log in process is fiddly and inconvenient. Trying to find transactions that have been processed for a specific period is not easy and I am speaking as someone who has worked in the finance industry for many years. Come on HSBC look at making improvements to make it more user friendly.

18th February 2016

These people are very greedy.

I have been banking with HSBC since the 80's all of a sudden I have to pay them to deposit money into my business account. I would leave but cannot as I owe them money. They are the greediest and, I read, corrupt bank and I wish I could leave them...

Read more

I have been banking with HSBC since the 80's all of a sudden I have to pay them to deposit money into my business account. I would leave but cannot as I owe them money. They are the greediest and, I read, corrupt bank and I wish I could leave them forever. I don't know whether there is a less corrupt bank out there but I doubt if they can be worse than these charlatans.

11th February 2016

HSBC Business Banking

My company has used HSBC for the last 3 years and had very good customer service from a dedicated account management team. They have been quick to help support the growth of the company and provided excellent day-to-day banking facilities

Articles related to HSBC