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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (215 reviews)

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2.10

Based on 215 reviews, last reviewed 9th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Zero customer service Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a payment on... Read more Reviewed on: 9th September 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (215)

The family tradition goes on using a global bank no matter what the size of the business.

I have been with HSBC since I was a child as my father, a farmer banked with them and I have continued the tradition. I set up a small one person business 10 years ago called Winnies Yorkshire Delights and before that a marketing company called Ruth English creating business and they have helped me set up an account, deal with the bounceback loan and maintain an accessible online prescence on my desktop and mobile and update security regularly. I am glad to say to say i have one an award, beating much larger businesses and I am in the finals for another one in 2022 Reviewed on: 9th March 2022

Good bank, quick responses

Good response when we needed an extended overdraft. Website normally up not much down time. Good chat help available on line Reviewed on: 9th March 2022

Appalling lack of service

HSBC used to be an excellent business bank until the lockdowns started, then the service went from excellent to extremely poor in a matter of 6 months. Not only have they closed numerous branches (my local one included) but it is now almost impossible to get through to business telephone banking by phone and, worse still, they are STILL using covid as an excuse. This is shocking and I suspect they have used covid to make thousands of UK call centre staff and UK branch staff redundant. They're now trying to force business customers to use live chat which is less than satisfactory and I suspect they are using overseas call centres to deal with live chat. From being the best business bank in the UK a couple of years ago, in my opinion they are now joint worst business bank alongside Barclays. Disgusting service and they show they don't want UK business customers. Reviewed on: 9th March 2022

The most unhelpful bank for business.

Our business has been banking with HSBC/Midland Bank for well over 80 years. We now apparently do not qualify for a business manager, and must use telephone contact - if we can wait for between 30 and 60 minutes. A first class Post Office letter of complaint to HSBC headquarters in mid December has received no reply. Reviewed on: 8th March 2022

Parish Council banking

Day to day transactions and business are easy but specific services for parish councils are very slow and dated. Forms need to be made available online and easy to navigate. Reviewed on: 8th March 2022

Great product

Good communcation .Fair pricing and products Reviewed on: 8th March 2022

Great bank for small business

In the 10 years I have used HSBC as our business bank, I am happy to say it has gone smoothly. The people I met or talked to always listened and took the time to assess the needs of the business and always delivered a solution. This is what we want from a bank: solutions adapted to the business. Reviewed on: 7th March 2022

Forward thinking and friendly

After having a business account with a different provider, we decided to switch to HSBC. We are delighted with our decision. Online business banking with HSBC is efficient, easy to navigate and professional. In addition to this, the branch staff are extremely friendly, helpful and knowledgeable. Great service and great experience. Reviewed on: 7th March 2022

Safeguarding Review

A total shambles. Started in May 2021. Several conversations later in Dec 2021 HSBC cancelled the original review and requested a completely new start to the process. Frustrating, time consuming. Chief Exec UK banking failed to respond to a letter of complaint. Reviewed on: 7th March 2022

Worse bank ever

Too busy laundering cash for Russian Oligarchs to bother with SMEs Reviewed on: 7th March 2022

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