Write a review

Go to business site

HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

View other HSBC products

2.14

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

Read all reviews Write a review

About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Review HSBC: Business Banking now

Help others make smarter decisions by sharing your own experience.

Write a review

HSBC Business Banking reviews (217)

poor customer service

Tried to open an account. Called up and was referred to online chat, online chat refers to website, start to fil in form and referes to online chat. One big circle. Foreign staff on the chat who are no help. shambles. Reviewed on: 25th May 2022

Don't trust your business accounts to HSBC

HSBC have no clue what Business banking is - there is zero customer service or relationship management. They don't really want to attract SMEs in the UK - presumably, we are too small for them - but rather than say so they just behave so badly you are forced to go elsewhere - a bit like the teenage boy who doesn't' have the courage to break up with his girlfriend. Reviewed on: 24th May 2022

Embarrassing customer services

Tried to close the account after various poor experiences. Initially posted account closure form, but was told this 'never arrived' when I called to enquire why I was still getting emails. As advised, I took one into branch to ensure that they received it, and was promised that I was given a goodwill gesture to cover the additional months fee. After taking the form into the branch my log in details stopped working, so I assumed that the closure was going through. I called when I still hadn't received any final statements or confirmation of closure and was told that they hadn't had any account closure form, they hadn't put the goodwill gesture onto the account so it was in debit, and that I needed to send another form and clear a £15.99 fee (which was never really explained as it doesn't add up to the monthly fees) to close the account! Honestly embarrassing for a large bank to treat their customers this way, I agreed to pay the fee just so that I could be done with HSBC business banking after another 30 mins on the phone with them they were suddenly able to close the account over the phone (although I'll have to wait and see if it actually goes through this time...). Much cheaper options available elsewhere. Avoid. Reviewed on: 28th April 2022

Over 1 hour being transferred around various depts to report a fraud

Trying to report possible fraudulent transactions via debit card, over 1 hour being transferred to the various department without success. Reviewed on: 20th April 2022

Magnificent

They are a magnificent bank, highly professional, down to earth and well recommended by myself. I am honoured to be part of HSBC Reviewed on: 30th March 2022

Embarrassing service - closure of business account

In this time and age I had to complete a PAPER document and send off to the bank's customer service team BY POST to close my business account. After 10 days HSBC had made an attempt to contact me, I wasn't able to answer the phone. I then wanted to call back, unsuccessfully. I requested a call back and the whole experience went totally south from then on. I've been transferred from one team to another, the last office I've been put through turned out to shut for the day and the line went dead...I still have no idea what is the status of my bank account closure, what was the purpose of HSBC contacting me and when this will be resolved. Chat option is just pointless. The queue is always long (approx 50 people) and no resolution provided. Online banking and app are very limited too which means long hours spend on a phone calling customer service. Very disappointing and will never recommend to anyone. Reviewed on: 28th March 2022

Making business banking difficult

I've just closed all my HSBC accounts and moved to Starling. It had become impossible to do what I needed to with a rapidly deteriorating customer service. Online banking and app clunky and limited, meaning too often then forced to phone...except I'd then be in call centre hell literally until my phone ran out of charge (and it was fully charged when I began). I can't believe that 2 years later they are still claiming their ridiculous wait time are "higher than usual due to the covid pandemic". Businesses that actually care adjusted a long time ago. On closing my account they claimed the balance back for themselves with no explanation ("account adjustment") - online chat told me I needed to phone to resolve that. I wasted 2.5 hours trying to get through to someone who could help - until yet again my phone ran out of charge. Gave it up as a lost cause - I'm trying to run a business; I can't waste hours trying to get through to an unhelpful and uncaring bank. So disappointed. I don't know what's happened to them Reviewed on: 18th March 2022

Exactly service

I opened online account it’s so easy and quick Reviewed on: 18th March 2022

Professional bank

HSBC is an old-style professional bank. Reviewed on: 11th March 2022

shocking customer service

No business managers in any of their branches. Takes hours to get through to somebody on the phone and they still have no idea how their online banking works, or how to pay off credit cards linked to the same account. Looking to change my commercial account due to the above. Avoid. Reviewed on: 11th March 2022

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Business Banking
from Nationwide 3.48 from 25 reviews
Business Account
from iFAST Global Bank 5.00 from 7 reviews
Business Account
from Countingup 4.85 from 2662 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.78 from 6 reviews
Home Insurance
from HSBC 4.46 from 7 reviews
Regular Saver
from HSBC 4.42 from 25 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub