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Rachel Anderson

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All reviews (4)

Review of the Starling Bank, Business Account:

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Intuitive app, great flexibility for a small business

Intuitive app, great flexibility for a small business Reviewed on: 14th March 2024

Review of the Starling Bank, Business Account:

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So good, so easy

After banking with HSBC for years but getting super frustrated at their lack of care or service (not to mention the cost), I couldnt believe how simple, easy and transformative the switch to Starling was. I love being able to manage my money through 'spaces', which has transformed my cashflow. It's user friendly and is helping me take my business to the next level. I HIGHLY recommend Starling Bank Reviewed on: 31st March 2023

Review of the HSBC, Business Banking:

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Making business banking difficult

I've just closed all my HSBC accounts and moved to Starling. It had become impossible to do what I needed to with a rapidly deteriorating customer service. Online banking and app clunky and limited, meaning too often then forced to phone...except I'd then be in call centre hell literally until my phone ran out of charge (and it was fully charged when I began). I can't believe that 2 years later they are still claiming their ridiculous wait time are "higher than usual due to the covid pandemic". Businesses that actually care adjusted a long time ago. On closing my account they claimed the balance back for themselves with no explanation ("account adjustment") - online chat told me I needed to phone to resolve that. I wasted 2.5 hours trying to get through to someone who could help - until yet again my phone ran out of charge. Gave it up as a lost cause - I'm trying to run a business; I can't waste hours trying to get through to an unhelpful and uncaring bank. So disappointed. I don't know what's happened to them Reviewed on: 18th March 2022

Review of the Starling Bank, Business Account:

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Actually care about their customers

After staggeringly awful customer care from my previous bank HSBC, I finally took the plunge and switched to Starling. WOW! What a difference. The process of switching was seamless. The app is so easy to use. I love the 'spaces' functionality which has transformed managing my cashflow and budgeting. And they actually care about their customer experience, unlike some other banks... Reviewed on: 18th March 2022

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