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Olivia Martin

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Review of the Freetrade, Online Share Dealing:

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Really easy to get set up, lots of information and e...

Really easy to get set up, lots of information and education available. Reviewed on: 4th April 2024

Review of the HSBC, Business Banking:

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Embarrassing customer services

Tried to close the account after various poor experiences. Initially posted account closure form, but was told this 'never arrived' when I called to enquire why I was still getting emails. As advised, I took one into branch to ensure that they received it, and was promised that I was given a goodwill gesture to cover the additional months fee. After taking the form into the branch my log in details stopped working, so I assumed that the closure was going through. I called when I still hadn't received any final statements or confirmation of closure and was told that they hadn't had any account closure form, they hadn't put the goodwill gesture onto the account so it was in debit, and that I needed to send another form and clear a £15.99 fee (which was never really explained as it doesn't add up to the monthly fees) to close the account! Honestly embarrassing for a large bank to treat their customers this way, I agreed to pay the fee just so that I could be done with HSBC business banking after another 30 mins on the phone with them they were suddenly able to close the account over the phone (although I'll have to wait and see if it actually goes through this time...). Much cheaper options available elsewhere. Avoid. Reviewed on: 28th April 2022

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