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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (214 reviews)

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2.10

Based on 214 reviews, last reviewed 23rd Jun 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Lame horse of a bank Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business support. ... Read more Reviewed on: 23rd June 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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HSBC Business Banking reviews (214)

Business banking? What business banking - it doesn't exist

My account was frozen, then converted to a business account despite it being a Family Trust linked to an investment with no transactions taking place and can only speak to frontline staff. No email or direct phone contact and they won't book an appointment. Been refused internet banking, no security telephone banking service and no plastic card of any kind. Basically cutting me off from my own account of which I do not run a business. Submitting complaints hasn't given any answers either. Simply put HSBC do NOT offer a business banking service at all. No choice but to go to the Financial Ombudsman just to access my funds Reviewed on: 3rd March 2022

More than a cut above other Banks!

After many, long years of exceptionally bad Customer Service and monumental incompetence on behalf of the Barclays Group, we finally made the move(s). Slowly but surely, personal account and investments first, then same for husband and finally the Business. And what a difference that made. Web/Mobile Banking suitable for the complex needs of the Global Trading World, competent advisors who are able to assist should the need to speak to a person arise, a Bank that constantly evolves and aims to better serving its customers introducing new products and services, navigating through the excessive and unnecessary Government bureaucratic impediments, a Bank that listens! Reviewed on: 25th February 2022

Outdated systems

Take too long to resolve issues and different departments not well connected to multiple contacts required and no ability to easily transfer between teams Reviewed on: 14th February 2022

so bad its unreal

i have no words to how bad the bank is,, its been over 4 months they closed my business account for a review,,? over 4 months later still nothing,, ? Reviewed on: 10th February 2022

They used to be good. but i have never seen a company drop so quickly so far in quality

Staff in local bank - gone. Average personally experienced wait time to talk to someone on phone - between 1 hour and 90 mins over the last 2 years. They send you the odd form out - demand you complete it and then refuse to help or explain, Reviewed on: 5th February 2022

Appalling

HSBC care nothing for their customers, it's as if they think you work for them. Their hideous holding muzak is enough to drive you to distraction - I presume, this is the intention. You are kept on hold for an age and then the line is cut off. Of course, you cannot go to a branch because they are all closing down. It's as if they don't want any customers. In desperation, after being locked out of one of my bank accounts for nearly a month, I wrote to their CEO. A week on, I am still awaiting a response, other than the automated rubbish that they usually spout. If you value your sanity, your time, don't want your hearing damaged by incessant techno muzak and want access to your money, avoid HSBC. Reviewed on: 5th February 2022

New Account

Had a few difficulties opening a new Charity CIO account during Covid Reviewed on: 20th January 2022

Cost is rising

The monthly cost is rising and I'm considering moving my banking. As a small business, it would also be nice to have a branch locally but it closed down. Reviewed on: 14th January 2022

out of the box not fit for purpose

trying to pay my corp tax and there seem to be a 10k cap on payments.... ok i thought like the personal account I'll do it in two goes... er no I can only pay 10k per day?.... from a business account!! witch i pay for the privilege of having, oh well here's to the next hour on the phone getting told because of covid we can't be bothered to man or staff the helpline to cope with the problems we have caused! Reviewed on: 21st December 2021

Stay safe stay sane stay away

Their safeguarding team close account with no notice and freeze your money. You can’t pay wages, suppliers but they keep accepting payments in! Hold on phone for 2 hours plus. No email response. HSBC cause detrimental losses to your company and mind. Reviewed on: 14th December 2021

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