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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.17 (225 reviews)

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2.87

Based on 225 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

40%

13%

36%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

I had a bussiness account with Barclays for about 4... I had a bussiness account with Barclays for about 4 years. At some point they kept asking me silly questions (like why i take cash reguraly from my ac... Read more Reviewed on: 5th September 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (225)

Terrible! Do NOT open a business acc with Barclays

I am an existing Barclays personal customer. I applied for a business bank account in early November and it's now December. I’ve spoken to dozens of different customer service agents over the course of the last few weeks to obtain my new business account details but to no avail! Every time spoke to someone I got new conflicting information! Weeks later, I still haven’t been able to obtain my business account details as Barclays business department are so inept! My customers are unable to pay for my servies simply because I can’t give them the bank account details which I do not have! Worst customer service from a bank I've experienced. Repeatedly let down from promises and made things very very difficult! Very painful experience over the phone, for someone to just take a message and pass it along to someone else. DO NOT USE BARCLAYS! YOU WILL REGRET IT!!! Do not open a business account with these absolute jokers! DO NOT DEAL WITH BARCLAY BUSINESS!! The customer service people I have spoken to just give out incorrect information! It took an hour to lodge a complaint today on the phone! Business manager TRISTAN BARDEN is an absolute incompetent joker who ignores your emails and phone calls. Absolutely disappointed in your customer service. You don't care about your customers so I cancelled my application and went with another bank instead. Thank god I did it early in the process! Reviewed on: 6th December 2022

Barclays Business Mandate team

I am treasurer at a local church and from time to time need to get new people on or off our business account. The level of incompetence I've encountered with the Barclays Change Mandate Team is beyond anything I've ever experienced. The change process to bring on new people is stated to take 10 working days. I've so far experienced two occasions of three months and this year an incredible six months. Firstly you have to call them and that takes around 45 minutes just to get through. The robot will talk about exceptional call volumes but that ain't true because it's been like that for two years. When you do speak to a member of the team they will speak with authority, be very polite and get it totally wrong. So you ring back a month later and someone will tell you that they need something else (more signatures, more verification, whatever). 'We're sorry, but the first person got it wrong'. You follow through with that until the next occasion when you have to ring again only to find something else that's wrong. That something else might require an additional visit to a branch. If you can find one and have the time to go there, wait and finally be served by someone who knows less that the Change Mandate Team; then they may get it wrong too. The Barclays Change Mandate Team don't get in touch with you. They don't know their own processes. I assume no-one is trained in them. Certainly their processes were poorly written and never, ever tested. The six month's timescale I referred to above was not six month's of simply waiting. It was six months that included multiple visits to branch, half a dozen LONG phone calls and receipt of obscure meaningless letters from Barclays that worsened already muddied waters. The Barclays Change Mandate Team have zero consideration for their customers. I wonder if in the reverse situation they would like to be treated like this. Reviewed on: 26th October 2022

No access to customer service

I have a KYC form to fill in or else my account will be closed. Do it online the letter says. I go online. Can't do that here it says, you need to call. Try to call. Wait times 30 minutes plus I am told. Still sitting here 85mins later being lectured that the person who answers the call isn't responsible. So who is responsible Barclays Senior Leadership? How do you justify this poor level of service where nothing joins up, If you are looking for a business bank - look elsewhere Reviewed on: 17th October 2022

Close account

Just closed account no email or letter dont use them Reviewed on: 30th August 2022

Barclays Bank are not good for SMEs, let alone businesses in the UK

Barclays do not arrange with you, a proportionate repayment plan, should your business had ‘inactivity’ since January 2020 due to the PANDEMIC!!!! Which is nobody’s fault. To seek Customer Service Representative is a joke. Two months later we are still being ping-ponged between various departments of Barclays without even being able to file a formal complaint. Barclays Bank are downright, sneaky with your money to pay our bills or for operating expenses.Barclays simply tap, without explanation or exploring how they can help you, during a downturn of business and are misappropriation of customers funds, to put them into deep overdraft is unacceptable. We would never use Barclays again and would caution anyone who would like to bank with Barclays to think twice. Reviewed on: 6th April 2022

Misappropriation of customers' money

Barclays closed our business account due to ‘inactivity’ in mid-January 2022 with a substantial amount of money on it. Two months later we are still being ping-ponged between various departments of Barclays without even being able to file a formal complaint. The best what Barclays have been able to offer us is that perhaps in another 12 weeks their Dormancy team would get in touch with us. In the meanwhile, we cannot use our money to pay our bills and Barclays are using it for free, which is a misappropriation of customers, assets, or, simply said, theft. We would never use Barclays again and would caution anyone who would like to bank with Barclays to think twice. Reviewed on: 22nd March 2022

Can't get through to Mandate Change

I've spent 2hr 45 on hold over the last two working days trying to contact mandate change (i.e. change the signatories on an account). The call never gets answered. I'm not sure that this is even legal. You can't change signatories in a branch, even when you find one that is open. Not sure what I can do from here, other than close the account and move to a different bank. Reviewed on: 14th March 2022

If I could rate them lower I would

If I could rate them lower I would. 1 feels overly generous. Absolutely the world's worst business banking. Spent 10 hours this week on hold so far trying to get through to mandate change team including 2 hrs 50 mins today at time of writing. Raised a complaint with Relationship Manager who hasn't responded at all. Last time I changed the mandate I had to go into a branch during lockdown with my ID so someone could photocopy it and use a wooden stamp to certify it. How is that even secure in 2022? IT infrastructure also terribly outdated. Dont touch Barclays NET it's impossible. They then want to upsell us stuff each year at our time wasting "account review" meeting. No I do not want your Barclaycard for my staff that has old fashioned statements and doesn't integrate to my finance system when instead I could have PLEO. Awful awful awful. Reviewed on: 11th March 2022

Poor customer service

i felt bullied by the team at Barclays bank. Now changing banks Reviewed on: 4th March 2022

New business bank account

Didn't work for me,they really don't know what to tell you and they asked me tons of informations...I just opened a new ltd and needed a business bank account but becouse the registered office is different of trade adress the weren't able to help Reviewed on: 28th February 2022

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