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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.2 (219 reviews)

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2.76

Based on 219 reviews, last reviewed 8th Oct 2024

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

40%

14%

35%

Latest highest rating:

5

recommend 100% you will not be disappointed choosing barclays for your business Reviewed on: 18th August 2023

Latest lowest rating:

1

Constant ID reviews. Constant ID reviews are asked for. No matter how often you send the info. they dont seem to file it away or bother to read it. We have been with them... Read more Reviewed on: 8th October 2024

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (219)

Hit and miss

Barclays’ telephone support could do with improvement. Reviewed on: 14th September 2021

Abourent and abominable service

I have been banking with Barclays for 30 years and am a customer of Barclays Wealth and a business customer. The telephone banking system with Barclays corporate business is so appealing it defies intelectual belief, these are the people that 30 years ago attempted to influence how I run my businesses. VERY VERY SAD God help the small business/entrepreneur attempting to establish yourself, unless you have, say 6 hours out of a 10 hour day, you have little or no chance of troubleshooting any problems. All I wanted to do was change business addresses as I currently do not have a corporate manager, 'of course' they will blame Covid!!!!! what will it be next year? Help, What do I do next? Reviewed on: 4th September 2021

Horrible

Barclays Bank and Busniss department are Most horrible Bank Reviewed on: 17th August 2021

Terrible app, terrible customer service. They are clueless

Barclays are the pits of the earth. The app is useless and the customer service people I have spoken to just give out incorrect information Reviewed on: 20th July 2021

Barclays customer service will cost your business money

I have been a customer of Barclays for over 40 years and my mum worked in branch for 15 years, I set up company accounts with them 3 years ago and without doubt they are the most shockingly bad customer service set up i have ever encountered. and im in the service industry mysellf! Every single interation with them will take at least 40 mins. And i mean the basics! Calls are not logged and nor are complaints. No business manager. A 'team' you cannot contact sirectly and on hold an average of 40 mins. Their onlie service is shocking. 'live chats' that last 3 days (no im not kidding) with the overseas person you are connecting with not even aware of Barclays policy. So yes Barclays have COST me hundreds if not thousands of £ of wasted time and resources. Choose elsehwre Reviewed on: 7th July 2021

Bad Business support

I cannot log in on my laptop for business account as there is an error. I went into branch and they found there was the same error, they couldn't help me and said I will have to call business support. I have been on the phone for 4 days each time for 3 hours holding each time. This is not acceptable as i am trying to keep my business afloat during this pandemic and BARCLAYS are not supporting me or my business. What do i do ?????? Reviewed on: 7th June 2021

Awful customer service - impossible to get help

The chat app is terrible: it times out while you're waiting for the person to answer and you have to start all over again; they can't see any of the previous chat so you have to explain your problem again; you can't copy from previous chats so you have to type it all in again. Then, they tell you they can't help with business accounts so you have to call the business team! The business team WILL NOT allow you to speak to a human. Regardless of the number you pick, the call handling system will tell you to use the app to chat with someone and cut you off. Barclays business customer service is appalling - you should definitely use another bank. Reviewed on: 18th May 2021

Good Website and Everything Works

Generally very helpful staff and a good website to get things done. My preferred choice. Reviewed on: 16th April 2021

Terrible business and technical support

The business banking managers have been not much help over the years (we banked with Barclays as a business for 12 years now). The latest is that they push you to talk via app chat, which is an absolutely dreadful experience - speaking with people in India, after explaining the matter in details, I get asked questions that I already answered, responses not useful - scripted, no intelligence being applied - clear lack of training, halfway through conversation the person left, another one joined. After 50 minutes - got nowhere. Call centre experience slightly better - a lady in the UK was trying to be helpful, but again, just going through scripted motions (again 52 minutes later got nowhere). In the end, it turned out to be Barclays system issues, that my partner (who is software engineer) pointed out to them (not sure if they will fix it in their end). But as a busy business person, I had to spend 2 hours getting nowhere (getting frustrated), and if it was not for my partner pointing the issue, who knows how much longer it would have taken. On the side of business support, the business managers are personable, but again I never got any value out of them. From not highlighting services that might be useful to us, to not being much help on any credit applications (we get our credit from Funding Circle - they have great customer service, better processes and better rates). Maybe once the business reaches a certain size, the service level increases at Barclays, but as a micro 10-20 employee company owner, I am not impressed. We need to find a better bank, just need to get around to moving - but I think this latest "chat" experience is the last straw. Reviewed on: 28th March 2021

hard to get through to on the phone, especially since covid. do they care? nope

They're a bank, all business banks are the same, broadly they resent having customers disturbing a peaceful day on Facebook. Lots of defects in online banking etc. Reviewed on: 14th March 2021

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