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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.17 (223 reviews)

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2.79

Based on 223 reviews, last reviewed 16th Apr 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

Easy to bank on the app and online, handy tools for... Easy to bank on the app and online, handy tools for smooth transactions. Great reassurance when confirming payees details. always helpful people when ... Read more Reviewed on: 16th April 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (223)

Awful customer service - impossible to get help

The chat app is terrible: it times out while you're waiting for the person to answer and you have to start all over again; they can't see any of the previous chat so you have to explain your problem again; you can't copy from previous chats so you have to type it all in again. Then, they tell you they can't help with business accounts so you have to call the business team! The business team WILL NOT allow you to speak to a human. Regardless of the number you pick, the call handling system will tell you to use the app to chat with someone and cut you off. Barclays business customer service is appalling - you should definitely use another bank. Reviewed on: 18th May 2021

Good Website and Everything Works

Generally very helpful staff and a good website to get things done. My preferred choice. Reviewed on: 16th April 2021

Terrible business and technical support

The business banking managers have been not much help over the years (we banked with Barclays as a business for 12 years now). The latest is that they push you to talk via app chat, which is an absolutely dreadful experience - speaking with people in India, after explaining the matter in details, I get asked questions that I already answered, responses not useful - scripted, no intelligence being applied - clear lack of training, halfway through conversation the person left, another one joined. After 50 minutes - got nowhere. Call centre experience slightly better - a lady in the UK was trying to be helpful, but again, just going through scripted motions (again 52 minutes later got nowhere). In the end, it turned out to be Barclays system issues, that my partner (who is software engineer) pointed out to them (not sure if they will fix it in their end). But as a busy business person, I had to spend 2 hours getting nowhere (getting frustrated), and if it was not for my partner pointing the issue, who knows how much longer it would have taken. On the side of business support, the business managers are personable, but again I never got any value out of them. From not highlighting services that might be useful to us, to not being much help on any credit applications (we get our credit from Funding Circle - they have great customer service, better processes and better rates). Maybe once the business reaches a certain size, the service level increases at Barclays, but as a micro 10-20 employee company owner, I am not impressed. We need to find a better bank, just need to get around to moving - but I think this latest "chat" experience is the last straw. Reviewed on: 28th March 2021

hard to get through to on the phone, especially since covid. do they care? nope

They're a bank, all business banks are the same, broadly they resent having customers disturbing a peaceful day on Facebook. Lots of defects in online banking etc. Reviewed on: 14th March 2021

Fantastic

Excellent service I have ever received from Barclays Reviewed on: 10th March 2021

Utterly dreadful

As a new treasurer of a sports association I have had three unsuccessful phone calls (when I have eventually got through) just to be added to the account mandate. The mandate team have consistently given the wrong advice including attending a branch. The branch advised me they had not been doing business banking for 2 years. There are currently people who have access to the club accounts who are not even in the club and potentially could just empty the accounts without us being able to do anything about it. Currently 40 minutes into my next phone call and still not sorted. I can see one of my early jobs as treasurer will be move to a different bank! Reviewed on: 4th March 2021

Strongly bank

Seriuosly,good services,im trusted Reviewed on: 24th February 2021

Branches closing, costs increasing

I run a cash-based business (a pub). My local branch is closing imminently, so to get change or deposit cash at my bank I have a 20-30 minute drive in either direction. It took more than 4 hours to eventually contact someone by telephone when I had a problem (this included speaking to a member of staff working from home with screaming kids in the same room; being given the wrong number & having to ring back; waiting in a telephone queue for more than an hour...) Due to the pandemic my business is currently closed, but imagine trying to do that whilst also trying to serve my customers?! The fees for my account have shot up. I have been with Barclays for almost 30 years and have been very happy with their service until the last few years - now you have to have a turnover of more than £1 million to even have your own business banker. It's clear they are not at all interested in small businesses (except for milking us for charges) so I am sad I feel forced to leave. I intend to move all of my accounts - business and personal - to another bank. Reviewed on: 18th January 2021

Certainly the most useless and unreliable service I can imagine existing in the small business world

This is most certainly the most useless and unreliable service I can ever imagine existing in the business world. It made me doubt that I am in the UK as it gives the impression that I am in country with one telephone line only and am served by lazy and/or illiterate or perhaps non-existent clerks... They claim 24 hour hour access. Perhaps they mean this is the waiting time at any given point one tries to contact thm...Business banking with Barclays has been a painful punishment. I opened a business bank account, but my clients cannot pay me, as as soon as they try, they get a message that the account is not associated with me. Also I cannot pay out from this account, I guess for the very same reason. Even PayPal wouldn't recognise the account. After countless hours (who has this spare time?!?) spent on the phone line listening to the most tasteless and repetetive 2 lines of music, I feel that I want to close all my accounts in this bank and run elsewhere. But firstly would like to share my misery and stupidity (trusting Barclays that they will facilitate the financial side of running my business) everywhere to warn and protect fellow small business owners from getting trapped in the same trap! Nadia Hristova Reviewed on: 28th September 2020

Unable to make its own systems work

I am treasurer of a charity. For 6 months I have been trying to get a debit card to access accounts. Despite phone calls (each approx 1 hour wait), forms completed,numerous apologies, letter to CeO (passed on to an automatic respondent I think) more apologies and no action. No one is willing to take my complaint and sort out. Reviewed on: 15th September 2020

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