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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.17 (225 reviews)

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2.87

Based on 225 reviews, last reviewed 5th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

40%

13%

36%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

1

I had a bussiness account with Barclays for about 4... I had a bussiness account with Barclays for about 4 years. At some point they kept asking me silly questions (like why i take cash reguraly from my ac... Read more Reviewed on: 5th September 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Barclays Business Banking reviews (225)

Barclays customer service will cost your business money

I have been a customer of Barclays for over 40 years and my mum worked in branch for 15 years, I set up company accounts with them 3 years ago and without doubt they are the most shockingly bad customer service set up i have ever encountered. and im in the service industry mysellf! Every single interation with them will take at least 40 mins. And i mean the basics! Calls are not logged and nor are complaints. No business manager. A 'team' you cannot contact sirectly and on hold an average of 40 mins. Their onlie service is shocking. 'live chats' that last 3 days (no im not kidding) with the overseas person you are connecting with not even aware of Barclays policy. So yes Barclays have COST me hundreds if not thousands of £ of wasted time and resources. Choose elsehwre Reviewed on: 7th July 2021

Bad Business support

I cannot log in on my laptop for business account as there is an error. I went into branch and they found there was the same error, they couldn't help me and said I will have to call business support. I have been on the phone for 4 days each time for 3 hours holding each time. This is not acceptable as i am trying to keep my business afloat during this pandemic and BARCLAYS are not supporting me or my business. What do i do ?????? Reviewed on: 7th June 2021

Awful customer service - impossible to get help

The chat app is terrible: it times out while you're waiting for the person to answer and you have to start all over again; they can't see any of the previous chat so you have to explain your problem again; you can't copy from previous chats so you have to type it all in again. Then, they tell you they can't help with business accounts so you have to call the business team! The business team WILL NOT allow you to speak to a human. Regardless of the number you pick, the call handling system will tell you to use the app to chat with someone and cut you off. Barclays business customer service is appalling - you should definitely use another bank. Reviewed on: 18th May 2021

Good Website and Everything Works

Generally very helpful staff and a good website to get things done. My preferred choice. Reviewed on: 16th April 2021

Terrible business and technical support

The business banking managers have been not much help over the years (we banked with Barclays as a business for 12 years now). The latest is that they push you to talk via app chat, which is an absolutely dreadful experience - speaking with people in India, after explaining the matter in details, I get asked questions that I already answered, responses not useful - scripted, no intelligence being applied - clear lack of training, halfway through conversation the person left, another one joined. After 50 minutes - got nowhere. Call centre experience slightly better - a lady in the UK was trying to be helpful, but again, just going through scripted motions (again 52 minutes later got nowhere). In the end, it turned out to be Barclays system issues, that my partner (who is software engineer) pointed out to them (not sure if they will fix it in their end). But as a busy business person, I had to spend 2 hours getting nowhere (getting frustrated), and if it was not for my partner pointing the issue, who knows how much longer it would have taken. On the side of business support, the business managers are personable, but again I never got any value out of them. From not highlighting services that might be useful to us, to not being much help on any credit applications (we get our credit from Funding Circle - they have great customer service, better processes and better rates). Maybe once the business reaches a certain size, the service level increases at Barclays, but as a micro 10-20 employee company owner, I am not impressed. We need to find a better bank, just need to get around to moving - but I think this latest "chat" experience is the last straw. Reviewed on: 28th March 2021

hard to get through to on the phone, especially since covid. do they care? nope

They're a bank, all business banks are the same, broadly they resent having customers disturbing a peaceful day on Facebook. Lots of defects in online banking etc. Reviewed on: 14th March 2021

Fantastic

Excellent service I have ever received from Barclays Reviewed on: 10th March 2021

Utterly dreadful

As a new treasurer of a sports association I have had three unsuccessful phone calls (when I have eventually got through) just to be added to the account mandate. The mandate team have consistently given the wrong advice including attending a branch. The branch advised me they had not been doing business banking for 2 years. There are currently people who have access to the club accounts who are not even in the club and potentially could just empty the accounts without us being able to do anything about it. Currently 40 minutes into my next phone call and still not sorted. I can see one of my early jobs as treasurer will be move to a different bank! Reviewed on: 4th March 2021

Strongly bank

Seriuosly,good services,im trusted Reviewed on: 24th February 2021

Branches closing, costs increasing

I run a cash-based business (a pub). My local branch is closing imminently, so to get change or deposit cash at my bank I have a 20-30 minute drive in either direction. It took more than 4 hours to eventually contact someone by telephone when I had a problem (this included speaking to a member of staff working from home with screaming kids in the same room; being given the wrong number & having to ring back; waiting in a telephone queue for more than an hour...) Due to the pandemic my business is currently closed, but imagine trying to do that whilst also trying to serve my customers?! The fees for my account have shot up. I have been with Barclays for almost 30 years and have been very happy with their service until the last few years - now you have to have a turnover of more than £1 million to even have your own business banker. It's clear they are not at all interested in small businesses (except for milking us for charges) so I am sad I feel forced to leave. I intend to move all of my accounts - business and personal - to another bank. Reviewed on: 18th January 2021

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