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Ian Pigney

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Review of the Barclays, Business Banking:

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Awful customer service - impossible to get help

The chat app is terrible: it times out while you're waiting for the person to answer and you have to start all over again; they can't see any of the previous chat so you have to explain your problem again; you can't copy from previous chats so you have to type it all in again. Then, they tell you they can't help with business accounts so you have to call the business team! The business team WILL NOT allow you to speak to a human. Regardless of the number you pick, the call handling system will tell you to use the app to chat with someone and cut you off. Barclays business customer service is appalling - you should definitely use another bank. Reviewed on: 18th May 2021

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