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Elena

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Review of the Barclays, Business Banking:

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Terrible! Do NOT open a business acc with Barclays

I am an existing Barclays personal customer. I applied for a business bank account in early November and it's now December. I’ve spoken to dozens of different customer service agents over the course of the last few weeks to obtain my new business account details but to no avail! Every time spoke to someone I got new conflicting information! Weeks later, I still haven’t been able to obtain my business account details as Barclays business department are so inept! My customers are unable to pay for my servies simply because I can’t give them the bank account details which I do not have! Worst customer service from a bank I've experienced. Repeatedly let down from promises and made things very very difficult! Very painful experience over the phone, for someone to just take a message and pass it along to someone else. DO NOT USE BARCLAYS! YOU WILL REGRET IT!!! Do not open a business account with these absolute jokers! DO NOT DEAL WITH BARCLAY BUSINESS!! The customer service people I have spoken to just give out incorrect information! It took an hour to lodge a complaint today on the phone! Business manager TRISTAN BARDEN is an absolute incompetent joker who ignores your emails and phone calls. Absolutely disappointed in your customer service. You don't care about your customers so I cancelled my application and went with another bank instead. Thank god I did it early in the process! Reviewed on: 6th December 2022

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