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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.07 (197 reviews)

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2.76

Based on 197 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Amazing customer service Been with them for a long time and have benefited so much. Great customer service too Reviewed on: 23rd January 2026

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (197)

Discriminative bank

I have been personal and business banking with NatWest more than 9 years. I am an interest free person so I didn't apply any loans but they get benefits from my money as long years. When I apply a business account for my new business, they refused my application. The officer who assed was very rude and discriminative. When I complaint about it to their supervisor, I received a reply next day as "We’re writing to you to let you know we’ve reviewed your application for a Business Current Account and we’re sorry but we won’t be able to take it any further. As a result you’ll need to make alternative banking arrangements for your business. There isn’t an opportunity to appeal this decision". While ago, when I try to open a personal account to my wife, a banking officer in NatWest Alton branch has discriminated her because she didnt satisfy with the documents. We had opened with the same document in another branch in London. I am taking action to switch the bank immediately. I understand this will not affect the bank but I need to consider a fair bank for my daily banking activity. Reviewed on: 3rd December 2020

Ver bad customer service from Robert

I have made a customer call on 21 October 2020 at 18:53 and the agent named Robert has answered the call. He started to ask inappropriate queries. I found he seemed very rude and Natwest bank didn't train their customer agents such Robert how to offer a good customer service. I lodge a complaint however I feel this bank has failed to provide better service as other banks offer in the UK. Reviewed on: 21st October 2020

Awful awful service

So basically, if anything goes wrong with any of the processes, you need to chase. They won't contact you. Anything to do with changing signatories is just impossible. Reviewed on: 5th October 2020

Over 3.5h and counting waiting line

I have been waiting for 3+ to speak to someone on the phone for a serious issue. They have transfered me twice to wrong departments even though it was clear and obvious which department it should have gone to in the first place. Reviewed on: 24th September 2020

Useless

The only good thing about Natwest is the app. Other than that they are useless. Making payments is a nightmare they block payments. Being able to spend your money has never been so difficult and stressful. Been on the phone for 1.5 hours today trying to pay an invoice. Been trying to pay this invoice for 3 days absolutely ridiculous. I have been with many banks this is hands down the worst I have ever dealt with. I will be changing asap. Reviewed on: 11th September 2020

2 months on and still no 2nd business account.

Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it would be nice if the bank could do their basic job. Reviewed on: 4th August 2020

Easy Business Banking

We have always found our business account most easy and efficient. Starting out with an actual Business Manager at our branch, we now do it all online. Direct Debits are so easy to set up, as our payments in from our credit card facility. On the rare time we have had a difficulty (one supplier set up a 2nd direct debit by mistake) we got instant help to sort it out, refund us and leave us not out of pocket. With instant confirmation of what funds are in our accounts we can keep on top of our finances - one less thing to worry about in these challenging times. Reviewed on: 10th July 2020

30 years banking with them but, ready to jump ship. TERRIBLE

I have been trying to open a second business bank account since 17th May, it is now the 1st of July and it still isn't open. I have been on hold for a total of 8.7 hours across 9 weeks. I have today decided to leave the bank. THANK YOU FOR SUPPORTING ME THROUGH COVID-19 AND MAKING MY ENTIRE BUSINESS FOLD Reviewed on: 30th June 2020

Bad bad service from NatWest!

NatWest business are full of wrong information and false promises! They are an utter joke! Please do not use this bank if you can call them that! Will be changing personal and business banking and never use again!!! Reviewed on: 29th June 2020

Current account

I am very satisfied with Nat West Bank they keep me updated on all changes , I get 3%interest paid on my regular direct debits for utility companies to my account making me a little extra every month, an they are always on hand for any questions you may need answered. Reviewed on: 11th June 2020

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