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NatWest: Business Banking reviews

Name: Business Banking
Rating: 2.8 (200 reviews)

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2.80

Based on 200 reviews, last reviewed 8th May 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Great service and company conduct ability to help cu... Great service and company conduct ability to help customers even in the face of adversity. Overall extremely pleased with this Reviewed on: 16th April 2026

Latest lowest rating:

1

Extremely disappointed with the treatment we have re... Extremely disappointed with the treatment we have received from NatWest and Tyl. Our business accounts and payment facilities were suddenly shut down... Read more Reviewed on: 8th May 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (200)

Death Spiral.

After reading the reviews, to some extent I am relieved that I am not alone. 30 years a customer, never defaulted on any payments in any shape or form, even after COVID struck. The people who now call themselves relationship managers are nothing more than complete idiots in a call centre, they press a few buttons and the computer tells them the answer. Your record , ability and security counts for nothing. Computer says NO! My problems with the bank started before COVID-19 , luckily I had the experience, knowledge and ability to move on; god only knows what it is like now. Basically you are treated like a moron, they do not give a damn. They really do not want to be bothered , rude, arrogant and worst of all completely ignorant about you and whatever business you are in. If this was the Cold War, I wouldn’t be surprised to find that Howard Davies was really Kim Philby setting out to destroy British Business and then defect to Europe or China. Reviewed on: 22nd January 2021

Simple and easy to use

It's easy to use and quick to send money Reviewed on: 19th January 2021

FRAUDULENT BANK! STAY FAR AWAY!!!!!

Awful service/ staff hang up on you and talk over you constantly, not considerate of your situation that you can not access you own money! I tried to transfer money from my account, all of a sudden I was logged out of the app and the fraud team call me to confirm the transaction. I confirmed all was fine and it was myself, I then got told another team would call me back in 12/24 hrs. After 48 hours of waiting with no call back, I decided to call the same number that called me, (the fraud team) so I could speak to someone and find out what was going on, I had to call back numerous times and being on hold for over 1hr & 10 mis the first time, then got hung up on and then called back and waiting 48 mins to get shouted at by some mouthy little girl who couldn’t even spell. I was told I would have to wait 24/ 48 hrs for a different team to call me. Lucky I have a credit card.... NOT WITH NATWEST, but would have been left with no money to feed my little girl and pay my bills etc. MASSIVE INCONVENIENCE & VERY CRUEL OF THEM. Here it is x3 days later and they have decided to text me advising that my account will be closing and that they no longer want to provide me with banking services. Like what the hell?! I was advised by Warren in their fraud team I could go into branch with my I.D. to withdraw my money from both my business and personal accounts, which I attempted today, a Saturday only to arrive at branch and branch advised me that they need authorisation to release my money... IT IS MY MONEY!!! Apparently I have to go back on Monday as they didn’t have cashier desks open on a weekend... that is not my problem. What an absolute shambles of a bank, I really do not know what they are playing at and DO NOT recommend them to anyone, I will also be convincing my family members and friends to change banks to anything other than NatWest. UPDATE.... Popped into branch today with my I.D. as advised on the Saturday to withdraw my money from my accounts due to NatWest closing them for no valid reason what so ever. Rachael, branch manager in Bristol was very helpful and called the fraud team while I was there to try and rectify this and get me my money but unfortunately the fraud team advised me that regardless o previously being advised I could go into branch to withdraw my money with my I.D., that they wouldn’t release my money from my account for me and was told that I have to fill out a form to request a withdraw to another account and this could take up to 60 DAYS??!! Absolutely ridiculous, they are thieving swines and messing me around, the fraud team are rude and not clear with what needs to happen to get my money back. They go back on their word, advising you to do one thing then changing their minds when it suits for what? To annoy customers and antagonise them. Still do not have any reason as to why my account has been closed either. I am appalled at the way I have been treated and stand by my comment that I DO NOT recommend NatWest to anyone ever due to their complete disregard for customers and resolving situations. It’s almost as though they know they have power as a bank and like to bully and abuse people during a pandemic this has been dreadful to say the least. I look forward to the day NatWest go through the hoop and cease to exist. Reviewed on: 7th December 2020

Discriminative bank

I have been personal and business banking with NatWest more than 9 years. I am an interest free person so I didn't apply any loans but they get benefits from my money as long years. When I apply a business account for my new business, they refused my application. The officer who assed was very rude and discriminative. When I complaint about it to their supervisor, I received a reply next day as "We’re writing to you to let you know we’ve reviewed your application for a Business Current Account and we’re sorry but we won’t be able to take it any further. As a result you’ll need to make alternative banking arrangements for your business. There isn’t an opportunity to appeal this decision". While ago, when I try to open a personal account to my wife, a banking officer in NatWest Alton branch has discriminated her because she didnt satisfy with the documents. We had opened with the same document in another branch in London. I am taking action to switch the bank immediately. I understand this will not affect the bank but I need to consider a fair bank for my daily banking activity. Reviewed on: 3rd December 2020

Ver bad customer service from Robert

I have made a customer call on 21 October 2020 at 18:53 and the agent named Robert has answered the call. He started to ask inappropriate queries. I found he seemed very rude and Natwest bank didn't train their customer agents such Robert how to offer a good customer service. I lodge a complaint however I feel this bank has failed to provide better service as other banks offer in the UK. Reviewed on: 21st October 2020

Awful awful service

So basically, if anything goes wrong with any of the processes, you need to chase. They won't contact you. Anything to do with changing signatories is just impossible. Reviewed on: 5th October 2020

Over 3.5h and counting waiting line

I have been waiting for 3+ to speak to someone on the phone for a serious issue. They have transfered me twice to wrong departments even though it was clear and obvious which department it should have gone to in the first place. Reviewed on: 24th September 2020

Useless

The only good thing about Natwest is the app. Other than that they are useless. Making payments is a nightmare they block payments. Being able to spend your money has never been so difficult and stressful. Been on the phone for 1.5 hours today trying to pay an invoice. Been trying to pay this invoice for 3 days absolutely ridiculous. I have been with many banks this is hands down the worst I have ever dealt with. I will be changing asap. Reviewed on: 11th September 2020

2 months on and still no 2nd business account.

Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it would be nice if the bank could do their basic job. Reviewed on: 4th August 2020

Easy Business Banking

We have always found our business account most easy and efficient. Starting out with an actual Business Manager at our branch, we now do it all online. Direct Debits are so easy to set up, as our payments in from our credit card facility. On the rare time we have had a difficulty (one supplier set up a 2nd direct debit by mistake) we got instant help to sort it out, refund us and leave us not out of pocket. With instant confirmation of what funds are in our accounts we can keep on top of our finances - one less thing to worry about in these challenging times. Reviewed on: 10th July 2020

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