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GillC

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Review of the NatWest, Business Banking:

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Natwest Bankline - what a mess

We have been using Natwest Business Banking for over 30 years and recently needed a USD account. It was set up but I was told that I had to use Bankline to see it or use it. And that has a monthly fee! Eventually got it set up - what a performance. There are more PINs and passwords than you can shake a stick at and they are never going to be remembered since they have so many digits and rules. So you gotta write them down. Unsecure. Finally managed to log in and I can seee the account listed, but not my GBP account. Cannot see statements because the system says I am not authorised - but I am the only user and the admin. Tried Cora - another total waste of time. Got through on the phone and was walked throught the unintuitive method for adding my accounts......why was that not done at setup? Still cannot see statements. Then told that I have to wait 24 hours after doing things in order to let the system process and see them. Is this the 21st century? I use RBSI EQ system which does everything that Bankline does but in a simpler way with a much better user interface. Why does Natwest need 2 different systems to do the same thing? Another waste of time and money. Natwest has totally forgotten that they are supposed to be a service. Nil stars. Reviewed on: 12th September 2024

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